Tower Health Reviews 

6,309
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is quick and easy, while goods usually arrive promptly and in mint condition. People love using the refreshing and soothing gel, noting that it provides wonderful relief for joint and muscle pain without feeling greasy. However, some reviewers were not happy with delivery delays or slow customer service responses when trying to track their missing parcels. A few consumers also noted that the topical product did not work effectively for their specific condition or caused minor application issues.

What people talk about most

Product

Customers had positive experiences with product, noting that the soothing gel effectively relieves joint pain... See more

Order

Customers consistently note positive experiences with order processes, highlighting that the website is clear... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping, secure packaging, and helpful... See more

Quality

Users describe positive interactions with quality, noting that the items are consistently reliable and... See more

Service

Reviewers highlight positive aspects of service, frequently praising quick delivery times, helpful staff, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just received a big tube of the arthogel so haven’t used it as yet. Ordering was easy and arrival quick but the curtesy call, although nice to check I was ok and giving advise of how it works, went... See more

Rated 5 out of 5 stars

The prioritise good customer experience. I had a bad experience and the owner reached out to me. He had definately listened to the call as he knew when I was talking. He personally apologised and gave... See more

Rated 5 out of 5 stars

With an increasingly sore arthritic hip, I have been dependent on ibuprofen 3-4 times a week which has been really upsetting my stomach. A week after using Arthrogel and I am no longer taking ibuprofe... See more

Rated 5 out of 5 stars

I suffer with Osteoarthritis, I've tried so many lotions n potions, but nothing helped at all. I tried Arthrogel and it's amazing. Im able to carry on working, without the constant pain. I massage the... See more


Company details

  1. Health and beauty shop

About Tower Health

Written by the company

Since 1999, Tower Health has helped over 200,000 customers feel more comfortable, more confident, and more in control of their health - with simple, effective alternatives that actually work.

Why people stick with Tower Health:

✓ Same day dispatch when you order before 2pm

✓ Trusted by NHS professionals for over 10 years

✓ 100-day money back guarantee on selected products

✓ Speak to a real UK-based advisor any time

100 day no quibble money-back guarantee

We want you to have the confidence to try new products, and so our trustworthy, easy-to-use, money-back guarantee gives you 100 days to fully experience the benefits.

Honestly, it's that simple - if it doesn't work for you, then we aren't happy! We'll refund your order no questions ask. We would always recommend getting in touch to speak to one of our health advisors as they might be able to recommend something different!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(6,309)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

I have suffered with arthritis for more…

I have suffered with arthritis for more than sixteen years until I found out about arthrogel for years I have been using ibuprofen gel and zapain 500mg tablets for sixteen years with no effects started to use arthrogel and within less than a week now I am pain free

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Misleading advertising…

Ordered the gel after seeing a YouTube video offering a free gift which was of the value of £10. It arrived and the free gift was a sachet with 12 tiny patches in, which was totally not worth £10 and certainly not the gift shown in their videos. The gel doesn't work for me. I complained to customer services but totally useless. I feel I have wasted a lot of money and the offer is totally misleading.

11 June 2026
Unprompted review
Tower Health logo

Reply from Tower Health

Hi Linda,

We're sorry to hear that ArthroGel wasn't the right product for you, although we recognise that products can work differently for different people.

Regarding the free gift, our records show that you received a complimentary 12-day supply of JointGold Patches. Following your enquiry, our customer service team reviewed the photograph you provided, clarified that the pack contained 12 individual patches, and confirmed that this was the same product featured in the promotion. A full 30-day supply retails at £34.95, giving the 12-day sample pack a proportionate retail value of £13.98.

We would also respectfully disagree with your assessment of our customer service. Our team responded promptly to each of your enquiries, investigated the concerns you raised, provided clarification regarding both the product and the promotion, and when you later advised that ArthroGel had not worked for you, activated our money-back guarantee and arranged a full refund on your behalf.

Kind regards,

The Tower Health Team

Rated 5 out of 5 stars

The prioritise good customer…

The prioritise good customer experience. I had a bad experience and the owner reached out to me. He had definately listened to the call as he knew when I was talking. He personally apologised and gave his number and email so I could go through him to re-order so I wouldnt be put off. I was extremely impressed how much this company actually does put customers first.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Re ordered my Arthrogel today and…

Re ordered my Arthrogel today and received a call from Joseph to see how it was going and any help I might require.
I think he new from our call that the product is fabulous and helps me with my pain of Osteoarthritis in my knees, shoulder and back.
The gel is not a cure but helps the problem of pain I have.
I never believed it at first, but after applying it daily, I would struggle without it now.
Never believed the adverts, so I had to give it a go myself to see.
I was wrong and the reviews are right, that's why I am writing mine now.
Its soothing, no drugs in it, nice smell and easy to apply, no stickiness too.
If you are like me and wary about what others are saying, then do as I did and try it for yourself.
Again I am so happy I came across this product, and appreciate the call from Joseph today.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Easing ordering, prompt delivery

I have been shopping with Tower Health for a very long time, right back to the days of ordering from a printed catalogue! Now, the website makes purchasing quick and easy, and the items always arrive promptly and in mint condition.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Good bye ibuprofen!

With an increasingly sore arthritic hip, I have been dependent on ibuprofen 3-4 times a week which has been really upsetting my stomach. A week after using Arthrogel and I am no longer taking ibuprofen! It's extraordinary just how effective the gel is. Just ordered 3 more tubes!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Great products

Great products. I really am a new man, doing stuff round the house and super happy with my daily rituals. Bless you guys and thank you so much! Five star xxxxx

27 May 2026
Unprompted review
Rated 1 out of 5 stars

Complaint about service

Complaint not about product but service, ordered Arthrogel ( which I've used before and found it good ) I placed order on 5th May confirming my order , last note I recieved in 5 days , not recieved by 12th May so gave a call and left message also sent email same day , no reply to either of them , then guess what I recieved email on 13th May to say order had been dispatched which I received on 15th May, something must have gone wrong somewhere , was not very happy with service 10 days for a tube of gel to arrive , on previous order was about 5 days !!

15 May 2026
Unprompted review
Tower Health logo

Reply from Tower Health

We're really sorry we didn't quite deliver the level of service that we expect on this occasion.

We completely understand your frustration at the delay and the lack of response to your email and voicemail. As a gesture of goodwill, I've refunded the delivery charge on your order.

We'd love the opportunity to make it up to you. Please give us a call on 0800 669 65 45 and ask for Michael.

Thank you for your patience and for being a returning ArthroGel customer.

Emma
Customer Satisfaction Manager

Rated 5 out of 5 stars

Good customer care.

Very happy with the interaction with Tower Health. Queries about delivery were answered promptly and politely, after delay in product availability. The product was packaged well and included a joint patch and hand gel gratis.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Nice friendly company

Nice friendly company, Michael at Tower Health is really helplful. Highly recommend.
Hope this helps my knees, reviews are great!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

First time using this firm. Customer service excellent. People very pleasant and helpful. Only been using product for 3 days so too early to say, but feel some improvement.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Finally a gel that works!

Of all the products on the market I finally found one that actually works! I’m currently waiting on a hip replacement and this stuff keeps me going. Started with three tubes and just ordered another six. Excellent stuff!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I bought the arthrogel and also…

I bought the arthrogel and also received some joint gold patches for free. I have arthritis in my hands and using both products simultaneously. I can't believe how much it's helped my pain and stiffness. Will definitely be ordering more.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy Experience in buying from this company

I was looking for a set of dustmite plug in controller. I prefer buying directly from smaller companies rather than going to Amazon if I can and I found Tower Health. They had exactly what I wanted and combined with free shipping my purchase proved cheaper than Amazon offered. My items arrived in super fast time. Customer services wasn't needed. The units work perfectly. I even got a couple of freebies with my delivery too. Their website is good to navigate and easy on the eye. My experience was a good one and so I'd definitely buy from them again.

12 April 2026
Unprompted review

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