I have done some research on their Team Manager (MK) and I believe him to be fake - hugely disappointed
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Poor service and very condescending. Im really less than impressed. Given them another go and facing exactly the same as last year. I should not be the one chasing renewals and better quotes. Thi... See more
Company replied
Absolutely no help at all given. I have negotiated my insurance myself every year. But they claim they do it. My renewals adviser was extremely rude and spoke over me all the time I was on the phone.... See more
Company replied
Non-existence Service I have had a policy up for renewal and the team member assigned to me does not promptly reply to my emails or follow up on messages I have left on the phone. I am constantl... See more
Company replied
Company details
Written by the company
We’re an independent, specialist adviser, committed to delivering personalised health and wellbeing solutions for businesses and individuals throughout the world.
Contact info
West Park House, 23 Cumberland Place, SO15 2BB, Southampton, United Kingdom
- 0800 389 7723
- haps-sales@towergate.co.uk
- www.towergatehealthandprotection.co.uk
1.4
Bad
449 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very helpful and efficient service.
15 September 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning,
Thank you for your kind feedback.
Best wishes
Chase Templeton
KH
I found them easy to contact …
I found them easy to contact approachable and most helpful. I would particularly commend Nikki Pickerill for her guidance and friendly approach.
15 September 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning,
Thank you for your positive feedback. We will pass your kind comments on to Nikki.
Best wishes,
Chase Templeton
KH
First time I have worked with Chase …
First time I have worked with Chase Templeton and I would work with them again and again. They are efficient and reliable, especially if your knowledge is lacking somewhat. In particular I would recommend Alex Hobbs (Senior Insurance Consultant), she was extremely helpful, polite, efficient and without doubt a massive asset to the company
7 September 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning Joseph,
Thank you for your kind feedback. We look forward to continuing to be of service to you as your healthcare broker.
Many thanks,
Chase Templeton
KH
Prompt service and always happy to help.
15 August 2017
Unprompted review
Reply from Towergate Health & Protection
Dear Ms Shard,
Thank you for your kind feedback.
Best wishes,
Chase Templeton
Ensure your needs are considered. …
Initial recommendation to renew my policy was without consideration of cost and alternatives. Once I'd pointed this out then finding a more suitable policy was conducted satisfactorily.
15 August 2017
Unprompted review
Reply from Towergate Health & Protection
Good afternoon Mr Glaister,
Thank you for your feedback. We are currently looking into this matter.
Kind regards,
Chase Templeton
KH
Always very helpful and efficient
Always very helpful and efficient - no complaints : just thanks!!
14 August 2017
Unprompted review
Reply from Towergate Health & Protection
Good afternoon Mr Spry,
Thank you for your kind feedback. We look forward to continuing to be of service as your health care broker.
Kind regards,
Chase Templeton
Overall good service..
Overall good service... (occasionally missed call follow up),.. but very decent and helpful.
14 August 2017
Unprompted review
Reply from Towergate Health & Protection
Good afternoon,
Thank you for your helpful feedback.
Best wishes
Chase Templeton
I have been a Chase Templeton client …
I have been a Chase Templeton client for 6 years. Over that time I have always received excellent service, but today I received excellent++ service. My client service manager at Chase Templeton is Ms. Kerry McIntosh. Kerry called me today to discuss my health insurance renewal, and to review my options with my current carrier, and other carriers in the marketplace. It became clear that my current carrier still offered the coverage most suited to my needs. I thought the conversation might end there, but Ms McIntosh recommended that she contact my current carrier to negotiate a lower premium for my coverage, and she did!
If you are in the market for personal health insurance, I urge you to contact Chase Templeton (and Ms Kerry McIntosh) for a quotation.
3 August 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning Thomas,
Thank you for your kind feedback. We will pass your comments onto Kerry.
Best wishes,
Chase Templeton
KH
New company to me and saved me money on …
New company to me and saved me money on my renewal.Alex who I dealt with was extremely helpful.
2 August 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning Mr Ettinger,
Thank you for your kind feedback. We will pass your comments on to Alex.
Best wishes,
Chase Templeton
KH
Excellent service
Excellent service -all questions answered and renewal process was smooth 7 efficient.
2 August 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning,
Thank you for the great feedback. It is very much appreciated.
Kind regards,
Chase Templeton
KH
Reply from Towergate Health & Protection
Good morning Neil,
Thank you for the positive feedback. It's very much appreciated.
Kind regards,
Chase Templeton
KH
Very professional service is given to us
Very professional service is given to us.
31 July 2017
Unprompted review
Reply from Towergate Health & Protection
Dear Mrs Varatharajan,
Many thanks for your positive feedback.
Kind regards,
Chase Templeton
KH
Thanks for great service
28 July 2017
Unprompted review
Reply from Towergate Health & Protection
Dear Mr Gould,
Thank you for your positive feedback. We look forward to continuing to be of service as your healthcare broker.
Kind regards,
Chase Templeton
KH
Great efficient service
27 July 2017
Unprompted review
Reply from Towergate Health & Protection
Thank you for the kind feedback.
Best wishes,
Chase Templeton
KH
Great customer service
Great customer service - promptness, matching to the right deal and follow through - very professional!
26 July 2017
Unprompted review
Reply from Towergate Health & Protection
Dear Mrs Evans,
Thank you for your positive feedback.
Best wishes,
Chase Templeton
KH
Absolute great
Absolute great - went the last mile to help me find the right provider
26 July 2017
Unprompted review
Reply from Towergate Health & Protection
Dear Ms Bunce,
Thank you for your kind feedback. We look forward to continuing to be of service as your healthcare broker.
Kind regards,
Chase Templeton
KH
Fantastic support to us from Steve …
Fantastic support to us from Steve Morris at Chase Templeton made the renewal of our policies so much easier and simple to do. Thanks
26 July 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning,
Thank you for your positive feedback. We will pass your comments on to Steve.
Best wishes,
Chase Templeton
KH
Reply from Towergate Health & Protection
Dear Ms Davies,
Thank you for your kind feedback. We look forward to continuing to be of service as your healthcare broker.
Best wishes
Chase Templeton
KH
Room for improvement.
Room for improvement.
The process felt very long and drawn out, throughout the course of the renewal I dealt with 4 different people
17 July 2017
Unprompted review
Reply from Towergate Health & Protection
Dear Jacqui,
Thank you for your feedback. We are sorry that our usual high standards were not met on this occasion and will strive to keep improving.
Kind regards,
Chase Templeton
Health Insurance…
I had very helpful & useful advice in arranging new medical insurance.Also honest advice from Damom Crispin.
15 July 2017
Unprompted review
Reply from Towergate Health & Protection
Dear Mrs Glyn-Jones
Thank you for your kind review. We look forward to continuing to be of service as your health insurance broker.
Kind regards,
Chase Templeton
KH
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