TRACKERSHOP LTD Reviews 

The technician arrived promptly, his name starts with “Ed”.
He fitted Autowatch Ghost 2 Immobilisers to two cars on a Saturday morning.
He was methodical, not rushed and did a great job explaining how the system worked.
Very impressed with the service.

Quick friendly and good service arrived on time tracker installed promptly and everything working fine thank you

Initial contact very good however we had to rearrange fitting appointment and communication was not good at all. We made several phone calls and were promised call backs which never materialised. It took persistence to finally speak with someone who could immediately book appointment, so not clear what the problem was.

The installer Andy was really freindly plus professional and knows his job he answerd all my questions concerns 5 star service

Perfect transaction, product explained thoroughly and made sure I had what was required for the job. Very polite and professional. I had a follow up call a week later just to make sure I was happy.

Seamless… if I could give more than 5*s, I would.

Edson was a credit to your company, excellent service! Was extremely efficient, explained everything to me afterwards & gave me his contact details in case i need support. 10/10!

Harvey was amazing from start to finish, the job was done quickly and professionally. Thank you

Five stars for TrackerShop! They were incredibly prompt in arranging my appointment. A huge shoutout to Edson Dias, who handled the installation. He was very polite, efficient, and clearly knows his stuff. He made the learning curve for the Ghost immobiliser feel easy by walking me through all its functions. If you’re on the fence about who to use, let this be your sign to go with TrackerShop. Thank you, Edson!

Great experience with Trackershop from start to finish. Edson was on time and very friendly and professional. Installation was quick and he explained how everything worked. I had an issue a few weeks after original installation with a new I phone and he helped resolve the issue straight away. I would definitely recommend Trackershop to anyone.

Edson came to install a Thatcham tracker in our car and delivered a great service from start to finish. He kept us informed about his arrival time from the evening before, right up until just 30 minutes before he arrived, which was really reassuring.
He turned up exactly on time and got straight to work with no fuss. The installation was smooth and efficient, and he clearly explained everything we needed to know once it was completed.

Edson Dias, the engineer was helpful and approachable. He was competent and fitted the immobiliser within the hour. The rain did not stop him from carrying out his job. I hope the fitted immobiliser will now put my mind to rest from car thefts. James, the person I spoke with was very efficient in booking me for an appointment.

Strauss and Edson were a dream team! Super quick to organise and even used an umbrella to cover the car so it didn’t get wet in the rain

Called Trackershop after the installed immobiliser was not working as expected. Called them 3 times over 3 days and every time said someone will call me back. Not had a single call back.

Immobiliser causing issues that make car dangerous to drive.
I would avoid like the plague. Regret using their service massively.

Orders 73622 and 73627

Poor communication and organisation. Never got back to me to book installation after 24 hours so I contacted them 3 times over several days and each time I was given the same answer “you will receive a call back today” I never did. I was also told they couldn’t assign a tech to fit one of the units. I lost trust in this company and if they are already struggling to deliver a professional service at the beginning what will they be like later on?

I decided to cancel my order and request a full refund afterwards to which again seems to of been ignored and kicked down the road. Honestly I wouldn’t recommend or bother using these

Updated Review (Original Review after that):
Shortly after posting my original review, Charmaine at Trackershop contacted me directly. She was genuinely apologetic that my case had slipped through the cracks and took ownership of it from that point on.

She was relentless in finding a solution. She kept me informed throughout, and a replacement unit has now been supplied and fitted exactly as promised.

Credit where it's due — the original problem was a communication failure, but the recovery was excellent. Thank you, Charmaine, and thank you Trackershop.

Original Review: Order #67851 — Sterling Cat 2 Immobiliser
I ordered a Sterling Cat 2 Immobiliser from Trackershop, with installation included in the price. Trackershop subcontracted RS Connect to carry out the installation on 2 February 2026. The attending technician was unable to complete the installation, stating he did not know how to fit this unit.
Since then I have called Trackershop several times and sent emails. On each call I have been asked for my details and promised a callback. To date I have received no response, no callback, and no email reply.
I am not looking for compensation or escalation — I simply need Trackershop to confirm one of three things: how to return the unit for a refund, whether a different model is required, or whether they will arrange an installer who is trained to fit this product.
The product itself is unopened in its original state. My issue is solely with the lack of post-sale communication.

Smooth, seamless and excellent. Kudos to Edson Dias for exceptional service

We had an excellent service from Edson Dias he was very friendly and professional
And he explained step by step how everything works

Today installation of security system from TrackerShop LTD was brilliant because of engineer Edson Dias.
He is very honest and helpful person with high communication skills and fully professional.
Work was done clean and smooth with providing all information.
Many thanks Edson your company should be proud to have you in team!
Pawel director of PC DRAINAGE SYSTEMS.

Had a communication issue (with order, not tracker) so initial service was slow, After realising this Trackershop acted quickly to sort this issue and unit now fitted.

Not quite 5* as there was this initial issue, but ultimately very good support from Trackershop once they picked the problem up and appreciate them expediting the install.

Relates to order #73403