Money disappeared from my available balance. When asked why they told me that it was because I was charged shipping fees. I pointed out I never pay for shipping fees, I always let the buyer pay for th... See more
Company replied
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See what reviewers are saying
The website is not running properly sometimes during auctions, which means that potential buyers can not bid or make payments. Too often changes in the tools of the website, which can be confusing to... See more
Company replied
Tradera is what eBay used to be but, MUCH better. The customer support is excellent, it's incredibly simple to sell as it's half automated and when buying you're fully protected. I've never had a prob... See more
Company replied
Dear Tradera, love the app but wth is this poor customer service? I have now been trying for two weeks to get the issue of authentication solved where the app fails post mitid process. Your chat agent... See more
Company replied
Company details
Written by the company
Established in 1999, Tradera stands as the Nordic region's leading online marketplace, specializing in second-hand goods. With our 3 million members, 6 million weekly visits and more than 4 million listings at any given point, we are the largest marketplace in the Nordics for sustainable shopping. At Tradera, you can shop sustainably among millions of unique items and bargains. It's easy, fun, and smart – both for your wallet and the environment!
Contact info
Sweden
- www.tradera.com
2.7
Poor
9K reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not purchase any items without…
Do not purchase any items without purchase protection. You have no rights as a buyer without it. I purchased a camera that was not as described, and although it says in the FAQ's that you have the rights to return it, they wont help you with the additional charge of purchase protection. Their information is misleading and tricks people to trust the platform security.
24 August 2023
Unprompted review
Reply from Tradera
Hello Christina!
We're sorry that the item you recieved wasn't as described.
We always recommend that you buy items with buyer's protection at Tradera, because then we have the opportunity to help you resolve the situation via a dispute.
You can read more about how buyer protection works here: https://info.tradera.com/en/traderabetalning/kopskydd/
Have a nice day!
Kind regards,
Christoffer at Tradera
I highly not recommend the scamming Tradera
I highly recommend, do NOT buy any items from Tradera. No respects for buyers. There is no warranty for the part you purchase and there is no rights for buyer to say that I change my mind and I do not want it, even there is long time left for the bids and and seller has a chance to get other offers. When you buy the apartment which cost millions of SEK, you can say no in any time of biding but for second hand item??? it is so stupid system. Do not involve with this mess. I believe they will soon bankrupt or they need to rethink about their rules
16 August 2023
Unprompted review
Reply from Tradera
Hello Sara!
We're sorry to hear you've had a bad experience on our platform.
We always recommend that you buy items with buyer's protection at Tradera, because then we have the opportunity to help you resolve the situation via a dispute.
You can read more about how buyer protection works here: https://info.tradera.com/en/traderabetalning/kopskydd/
When it comes to bids on items, according to our rules and policy they are always binding unless you can come to an agreement with the seller to take off your bid.
You can read about it here: https://info.tradera.com/en/?path=%2Fguide%2Fif-you-regret-a-bid
Have a nice day!
Kind regards,
Christoffer at Tradera
Ignorant and unpleasant company to deal with
Ignorant and unpleasant company to deal with. Avoid.
13 May 2023
Unprompted review
Reply from Tradera
Hello Bookish!
We're sorry you feel that way.
We would appreciate it if you took the time to contact us, to explain more concretely what has happened so that we can investigate it further.
You can find our contact details and opening hours via the following link: https://info.tradera.com/en/kontakt/
Have a good day!
Sincerely,
Christoffer at Tradera
Very bad service while I had buyer protection.
Very bad service , Tredra dos not take responsibility middlemen services.
I bought a ps4 games and seller didn't sent it. I had buyer protection and I paid extra for it . But nothing happened.
What I got was recommendation from Tredera to call seller , or find his number on hitta.se.
20 July 2023
Unprompted review
Reply from Tradera
Hello!
We're sorry to hear you've had a bad experience on our platform.
We always recommend that you buy items with buyer's protection at Tradera, because then we have the opportunity to help you resolve the situation via a dispute.
You can read more about how buyer protection works here: Buyer protection - Tradera
If you see members using unauthorized wording or when you see that it is a fake/pirated product they are selling, please report it for review.
You do it via the listing under "Report this item", briefly write what is wrong with it and our security department will investigate. This report is completely anonymous.
Have a nice day!
Kind regards,
Patricia at Tradera
What a joke
I bought a par of Raurph Lauren shoes from a lady who was claiming that she bought them from the store but she in the end admitted that she herself bought them at tradera. The shoes got destroyed and destroyed my feet from the first use. Tradera backed her up claiming that according to their expert the shoes were authentic, when did the expert even see the shoes? They have been at my place since the lady send them to me. Well, she had sold thousand of things at tradera, no wonder why they took her side.
28 July 2023
Unprompted review
Reply from Tradera
Hello Laora!
Thank you for your honest review.
We are really sorry to hear that you recieved an item that did not match the description of the listing!
Our biggest recommendation is that you always use buyers protection to save yourself from being scammed and not getting your money back!
Good luck with future affairs.
Kind regards,
Patricia at Tradera
incorrect invoice
I am very disappointed in Tradera. The invoice that I received from them was incorrect. After contacting the customer service 7 times, it is still not solved. They have promised me that I would receive updates from their economy department via email but also this has never happened. At this point I don't have any trust anymore in their economy department. In the future I will definitely choose a different platform to sell my second hand stuff.
18 July 2023
Unprompted review
Reply from Tradera
Hi Ziggy!
We're sorry that you've had a bad experience with our customer service, it certainly shouldn't be that way. We want you to feel heard and welcomed when you contact us, as we are here to help.
We at Tradera focus on several areas that make us a safe marketplace. We strive for our buyers and sellers to always feel safe shopping and selling with us, more so than other online marketplaces.
We would appreciate it if you took the time to contact us, to explain more concretely what has happened so that we can investigate it further.
You can find our contact details and opening hours via the following link: Customer Service - Tradera
Have a good day!
Sincerely,
Embla at Tradera.
Possibly a scam website
Possibly a scam website. I have sold a Watch, and the buyer has sent the money to Tradera after which I sent the item to the buyer. Now more than a week later Tradera still hasn’t released the money to me and are not answering my messeges.
I have tried to contact their customer service multiple times with no answer. Seller beware!
10 July 2023
Unprompted review
Reply from Tradera
Hello Christian!
We would appreciate it if you took the time to contact us, to explain more concretely what has happened so that we can investigate it further.
You can find our contact details and opening hours via the following link: https://info.tradera.com/en/kontakt/
Have a good day!
Sincerely,
Christoffer at Tradera
Reply from Tradera
Hej Mihai!
Tack för det superfina omdömet till oss! 😊
Vi är tacksamma över att du använder Tradera för att bidra till en cirkulär marknad. 🌍
Önskar dig stort lycka till i framtida affärer! ⭐
Med vänliga hälsningar,
Christoffer på Tradera
I have tried to create a listing
I have tried to create a listing. Tradera asked me a document. So far OK. When uploaded, I was asked to continue with my phone. I do not use phone, only my computer. There is nowhere an email contact to Tradera to get help. Please answer me by email, thank you. And the result?
Instead of email I have received a useless answer here to give a call. Shame on them.
3 July 2023
Unprompted review
Reply from Tradera
Hello valdpete!
You are more than welcome to contact our customer service if you have any questions or concerns!
You can reach us by chat and phone via the following link: https://info.tradera.com/en/kontakt/
Have a nice day!
Kind regards,
Christoffer at Tradera
BEWARE OF SCAM SELLERS ON TRADERA
BEWARE OF SCAM SELLERS ON TRADERA! Customer service is no use as the only thing they do is to send emails to seller urging to send us a product which they just ignore.
Had to give a police case which also did not turn out to be for nothing for the scam. Basically money lost 7559 kr which Tradera has charged me and refused to refund. I also logged a case on Halokonsumerat which also is useless.
The proof of purchase details
Product I bought - Samsung S22 Ultra
Amount 7559 kr paid.
Tradera Order # 123953050
Scammer details
Name masked as per policy
Traders flagged Trustpilot to remove
Contact removed as per Trustpilot
Seller username - made to Removed
Olofström, Sweden
Swish payment reference 7083 9284 5392 XXXX
Like I said I have already talked to Tradera customer care no use just sending in a mail to the scammer which is getting ignored.
30 June 2023
Unprompted review
Reply from Tradera
Hello Mithun!
We're sorry to hear you've had a bad experience on our platform.
We would appreciate it if you took the time to contact us, to explain more concretely what has happened so that we can investigate it further.
You can find our contact details and opening hours via the following link: https://info.tradera.com/en/kontakt/
Have a good day!
Sincerely,
Christoffer at Tradera
Seller openly deals with fake clothing…
Seller openly deals with fake clothing customer service does nothing about my case that it was sold to me. Can’t get my money back. Horrible customer service and website. I don’t know how this can operate legally like this.
23 June 2023
Unprompted review
Reply from Tradera
Hello Patrik!
We're sorry to hear you've had a bad experience on our platform.
We always recommend that you buy items with buyer's protection at Tradera, because then we have the opportunity to help you resolve the situation via a dispute.
You can read more about how buyer protection works here: https://info.tradera.com/en/traderabetalning/kopskydd/
If you see members using unauthorized wording or when you see that it is a fake/pirated product they are selling, please report it for review.
You do it via the listing under "Report this item", briefly write what is wrong with it and our security department will investigate. This report is completely anonymous.
Have a nice day!
Kind regards,
Christoffer at Tradera
Perfect site for scammers
Perfect site for scammers. If you pay for you item and it's not shipped - Tradera will not do anything. They are saying "only scammer can do refund". So who's first for Tradera here? Customer or scammer?
7 June 2023
Unprompted review
Reply from Tradera
Hello George!
We're sorry to hear you've had a bad experience on our platform.
We always recommend that you buy items with buyer's protection at Tradera, because then we have the opportunity to help you resolve the situation via a dispute.
You can read more about how buyer protection works here: https://info.tradera.com/en/traderabetalning/kopskydd/
Have a nice day!
Kind regards,
Christoffer at Tradera
Tradera a place for scammers and hustlers
Tradera does not take responsibility of Pirate copied items being sold on the website.. which gives space for scammers to scam..
Also you get into arguments with unreasonable buyers that result in negative reviews..
The Swedish postal system is extremely bad and they loose your packages..
10 June 2023
Unprompted review
Reply from Tradera
Hello Segedi!
We're sorry to hear you've had a bad experience on our platform.
We always recommend that you buy items with buyer's protection at Tradera, because then we have the opportunity to help you resolve the situation via a dispute.
You can read more about how buyer protection works here: https://info.tradera.com/en/traderabetalning/kopskydd/
If you see members using unauthorized wording or when you see that it is a fake/pirated product they are selling, please report it for review.
You do it via the listing under "Report this item", briefly write what is wrong with it and our security department will investigate. This report is completely anonymous.
Have a nice day!
Kind regards,
Christoffer at Tradera.
Buyer's protection
Tradera has a lot to offer in the collectible category.But they allow the sellers to fleece the buyers with over-charged shipping and occasional failure in delivery.This aspect of buyer's protection is lacking and needing proactive measures.
23 May 2023
Unprompted review
Reply from Tradera
Hello Saw Sam!
Thank you for your review.
There is of course always room for improvement and we appreciate any feedback that can make Tradera a smoother and better platform.
Have a great day! 💛
Kind regards,
Christoffer at Tradera
awful platform that totally seems to be…
awful platform that totally seems to be in beta still. i have experienced several issues unrelated to me that have prevented me from using the account for months. i have contacted the support maaaaany times always getting different answers that never lead to any solution. have tried to report the case via support to have someone contact me but never heard back from anyone.
19 May 2023
Unprompted review
Reply from Tradera
Hello Alvin!
We're sorry that you've had a bad experience with our platform.
Feel free to contact our customer support if you feel that you would like us to investigate the matter further.
You can reach us through this link:
https://info.tradera.com/en/
Have a good day!
Regards,
Christoffer at Tradera
Supersmidigt!
14 May 2023
Unprompted review
Reply from Tradera
Hej Maja!
Detta gläder oss att höra! 💚
Vi är tacksamma över att du använder Tradera för att bidra till en cirkulär marknad. 🌍
Önskar dig all lycka till dina kommande affärer på Tradera! ⭐
Med vänliga hälsningar,
Christoffer på Tradera
Scam
To expensive.
Also their algorithm chose wrong delivery adress and later they have tried to blame delivery service like they are responsible where the package will go. But you get delivery adress directly on Traderas webpage.
Later when talking with agent i got answer i should have chosen home delivery. Like its my fault.
Scam....they don't want to admit their mistakes.
6 May 2023
Unprompted review
Reply from Tradera
Hi!
We're sorry that you've had a bad experience with our customer service, it certainly shouldn't be that way. We want you to feel heard and welcomed when you contact us, as we are here to help.
We at Tradera focus on several areas that make us a safe marketplace. We strive for our buyers and sellers to always feel safe shopping and selling with us, more so than other online marketplaces.
We would appreciate it if you took the time to contact us, to explain more concretely what has happened so that we can investigate it further.
You can find our contact details and opening hours via the following link: https://info.tradera.com/en/kontakt/
Have a good day!😊
Sincerely,
Dominique at Tradera
Scam Platform
At the end of April i purchased an item that din't match description i did payed with Klarna so Tradera forced me to buy Buyers Protection for 750sek. I got the item from a company but had some problems so i sent back the item and request a refund. In that transaction i lost 1080sek which is buyer protection and full cost of shipping round trip. And in the whole process i got zero protection from Tradera, i paid to them a high fee just because i bought on this platform. On the terms page there is nothing specified that regards my case. Contacting them i just confirmation that they don't refund buyer protection which is a TAX and they don't help in getting refunded the shipping cost because is not their problem, and they invite you to contact the seller and Good Luck ! Now this service doesn't stand a chance to ebay or paypal, they cannot force a customer to pay a tax pretending that is a protection none the less all the people here that had problems with tradera they have to report the platform to Kronafogden and i will say to Aftonbladet so we can expose what they are doing and avoid other people to get scammed by a mob platform. I'm sure i will get invited by Tradera staff to contact them to further investigate the problem, I will not, because i already did that and i been told what i just wright before, therefore i will waste no other time ! Instead i will invest time to expose your illegal activities on social including Youtube and any other legal channel.
Regards,
21 April 2023
Unprompted review
Reply from Tradera
Hi George!
We're sorry that you've had a bad experience with our platform.
We at Tradera focus on several areas that make us a safe marketplace. We strive for our buyers and sellers to always feel safe shopping and selling with us, more so than other online marketplaces.
We would appreciate it if you took the time to contact us, to explain more concretely what has happened so that we can investigate it further.
You can find our contact details and opening hours via the following link: https://info.tradera.com/en/kontakt/
Have a good day!
Sincerely,
Christoffer at Tradera
Don't bother with buyer's protection
Don't bother with buyer's protection, it's simply a waste of money.
10 April 2023
Unprompted review
Reply from Tradera
Hello Martin!
We're sorry you feel that way.
If you have feedback or suggestions on how this can be improved, you're more than welcome to contact our customer service.
You can reach us by chat or phone via this link: https://info.tradera.com/kontakt/
Wish you a lovely day! 💛
Kind regards,
Christoffer at Tradera
Thumbs down for CS
Dear Tradera, love the app but wth is this poor customer service? I have now been trying for two weeks to get the issue of authentication solved where the app fails post mitid process. Your chat agents disappeared entirely without any feedback, emails are not responded to and your phone service hangs up on you post some Swedish monologue...
1 May 2023
Unprompted review
Reply from Tradera
Hello Cora!
We're sorry to hear that you're not happy with our customer service, it certainly shouldn't be that way. We want you to feel heard and welcomed when you contact us, as we are here to help.
There is of course always room for improvement and we appreciate any feedback that can make Tradera a smoother and better platform.
Wishing you a pleasant day! 💛
Kind regards,
Christoffer at Tradera
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