Over time this service improved and now finding the right ferry and booking it is straightforward. Highly recommended
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As been great dealing with traghetty on line, easy thru, no problem, any info. I go it, voucher fast without any problems, I will recommended to any one any time. Book with confidence. Love it.
I booked train tickets incorrectly, my fault on me. However it is impossible to try and change the ticket or have a representative contact me. I had to go to customer service twice to rectify my pr... See more
Company replied
I enjoyed my trip on the ship from civitavecchia (roma) to Palermo T. Imerese on 20th of October, the staffs are friendly, but my experience with senior chef staff wasn't good at all, he is a racist,... See more
Company details
About Traghettilines
Written by the company
Benvenuto sul profilo di Traghettilines, l’ecommerce comparatore di biglietteria marittima delle compagnie di navigazione del Mediterraneo e Nord Europa.
Il servizio di confronto prezzi e orari e prenotazione on line è attivo su oltre 2000 rotte e 80 compagnie di navigazione e ti permette di visualizzare contemporaneamente i prezzi della tua configurazione di viaggio in sistemazione standard, poltrona o cabina, in modo da fornirti una vista immediata, rapida, e completa di tutte le possibilità di viaggio disponibili in tempo reale. Una volta scelta la tua combinazione di viaggio ideale puoi acquistare i tuoi biglietti scegliendo tra una moltitudine di metodi di pagamento, anche rateizzati fino a 5 rate, e puoi scegliere di ricevere i tuoi biglietti comodamente su Whatsapp per averli sempre a portata di mano.
Il Customer Service Traghettilines, premiato ogni anno tra i migliori del suo settore, è a tua disposizione per assistenza telefonica, via e-mail e via Whatsapp 7 giorni su 7 in 5 lingue.
Contact info
4.6
Excellent
38K reviews
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Really useful
Over time this service improved and now finding the right ferry and booking it is straightforward. Highly recommended
15 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Your website is not easy to navigate…
Your website is not easy to navigate for non Italian speakers but today’s ferry trip was a failure as well. The 12:25 departure arrived in Amalfi over 45 mins late. Not because of weather or other act on nature but because your staff just didn’t care enough to even try to stay near the schedule. I will be strongly advocating that Nono e use your ferry service
5 October 2025
Reply from Traghettilines
Dear Sean, Thank you for your message.
Please note that our website is available in five languages, including English. You can switch languages at any time by clicking on the flag icon at the top of the page.
If the difficulty occurred while using an app to make your booking, rather than directly on traghettilines.it, we kindly suggest contacting the app’s provider for assistance.
Regarding the delay, we truly regret to hear about your experience. However, sailing times and punctuality are entirely managed by the ferry companies, and we, unfortunately, have no control over their operations.
Kind regards,
The Traghettilines Team
Easy to follow
4 September 2025
Not bad at all
4 September 2025
UN ESPERIENZA TERRIBILE. DA EVITARE A TUTTI I COSTI
TERRIBLE EXPERIENCE , FOOD, ACCOMODATIONS,PERSONNEL, OLD SHIP,
THE ONLY GOOD THING WAS ON TIME.
2 May 2025
Reply from Traghettilines
Dear Customer,
we're sorry to hear about your experience. Please note that we operate as a booking platform and do not directly manage the services provided by the ferry companies. For any issues related to the journey itself, we recommend contacting the ferry operator directly, as they are best placed to assist you.
In the meantime, we kindly ask you to consider updating or removing your review, as it refers to aspects beyond our control and not to the service we provide.
Of course, we're here should you need any help or further clarification.
Best regards,
The Traghettilines Team
Good and easy to use
30 October 2024
My beautiful trip on board of GNV
I enjoyed my trip on the ship from civitavecchia (roma) to Palermo T. Imerese on 20th of October, the staffs are friendly, but my experience with senior chef staff wasn't good at all, he is a racist, he discriminated me because am black African, when saving the white guys food getting to me he stopped and life, I was lucky another young chef noticed it and come to serve me dinner, thank you Traghettilines wish to travel again on board.
20 October 2024
Lengthy delays, faulty hydrofoil and poor comms
The hydrofoil was faulty on the return journey from Ustica but no information was given to passengers and the journey took 2 and a half hours longer than scheduled. Every time the vessel picked up speed it would list to 30 degrees, come close to capsizing before slowing down and returning to horizontal. Very scary for all the passengers.
1 October 2024
Easy, hassle free.
Easy, hassle free online booking service. Times for the ferries we booked were correct and we had no problems.
7 September 2024
please why i havent receive my tickets…
please why i havent receive my tickets ,WT24IF79E7this is my booking code.Im waiting for answer
4 September 2024
Unprompted review
Reply from Traghettilines
Dear Customer, unfortunately we were unable to confirm your reservation because the payment was not successful. We have sent you an email with the procedure to try again. We remain available for further details, the Team of Traghettilines
I booked two tickets and a car the day…
I booked two tickets and a car the day before my trip. Everything seemed to go well, but I never received the tickets. I tried to log into the website to download them, but I kept getting an 'error, something went wrong' message, even today. I spent nearly three hours on the phone trying to reach customer support, and when it finally seemed like it was my turn, I was left waiting for over an hour without any response. I tried this three times, and my brother also tried calling a different office to help me, but we were just kept on hold with no resolution. It was incredibly stressful, and I had to purchase new tickets from the official Tirrenia website to catch the ferry. The only positive thing is that they never charged me, at least not yet. Avoid using this website—just go through the official one; it's cheaper, and you'll actually receive your tickets.
15 August 2024
Unprompted review
Reply from Traghettilines
Dear Customer, we are sorry for your negative experience. However, in order to help you, we need your booking code. Please give us more details at help@traghettilines.it. Best regards, the Team of Traghettilines
very easy to book
6 August 2024
Easy booking and perfect departure.
31 July 2024
Reply from Traghettilines
Gentile Cliente, ci dispiace molto per la sua esperienza negativa. Purtroppo in alta stagione il nostro call center riceve un elevato numero di telefonate e, sebbene la nostra equipe cerchi di evaderle nel minor tempo possibile, l'attesa può risultare lunga. Proprio per evitare tale problema le ricordiamo che dalla sua area riservata è possibile gestire in maniera autonoma e veloce modifiche e annullamenti. Inoltre, alla sezione "Domande Frequenti" sul nostro sito, può trovare utili informazioni relative al suo viaggio. Qualora tali alternative non soddisfino le sue richieste può scriverci a help@traghettilines.it. Grazie, lo Staff di Traghettilines
Puntualità ed efficienza
13 July 2024
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