Trailfinders Reviews 

67,447
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 10,622 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly demeanor, making the booking process smooth and enjoyable. Many highlight the personalized attention and expert advice received, which helped in crafting amazing and seamless holiday experiences. Reviewers frequently commend the efficient service and the ease with which their travel plans, including complex multi-city itineraries, were organized. Conversely, a small portion of people felt dissatisfied with the lack of constructive help and support for online check-ins or boarding information, indicating a gap in certain aspects of customer service.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness, knowledge,... See more

Holidays

Customers consistently note positive experiences with holidays, often praising the staff for being... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the helpfulness,... See more

Booking process

Reviewers mention positive feedback about the booking process, often highlighting the helpfulness and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, responsiveness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot recommend Trailfinders enough ! We booked through Tracy Dean at the Milton Keynes office and with a vague brief she put together the most amazing holiday . Every private pick up made k... See more

Company replied

Rated 5 out of 5 stars

Our trip to Canada was all we could have hoped for thanks to the expertise, organisation and guidance of Trailfinders. The attention to detail and planning completed beforehand meant that everything f... See more

Company replied

Rated 5 out of 5 stars

We have just returned from a fantastic holiday taking in Capri, Sorrento, Amalfi and Naples. Travelling as a family group of six. From start to finish has been excellent with all hotels and private t... See more

Company replied

Rated 5 out of 5 stars

This is the first time we have used Trailfinders and we were not disappointed. Tally was excellent in helping us plan our trip to Singapore, New Zealand and Kuala Lumpur. She had first hand knowledge... See more

Company replied


Company details

  1. #1 of 202 best companies in Travel agent
  2. #1 of 38 best companies in Cruise agency
  3. #1 of 34 best companies in Cultural tours provider
  4. #1 of 44 best companies in Flights search site
  5. #1 of 20 best companies in Hotel
  6. #1 of 144 best companies in Tour operator
  7. #1 of 66 best companies in Travel Insurance Company

Written by the company

-

The Travel Experts

Written by the company

Local to You
With 47 high street Travel Centres, visit trailfinders.com/contact to find a Trailfinders local to you.
Independent Trusted Travel Advice
We offer wholly impartial advice alongside an extensive range of hand-picked quality product, including flights, accommodation, cruising, rail travel, vehicle hire, touring and much more.
Unrivalled Care & Protection
ATOL licenced, IATA accredited, ATOL approved Trust Account.
Peace of Mind Policy
TF offers unrivalled protection with our industry-leading policy should FCDO advice change.
We Give Back to the Community
We've donated over £92.5 million to charity to date.
No Surcharges or Hidden Extras with Time to Decide
With TF the price you see is the price you pay TF can also provisionally hold your travel plans.
First-hand, Expert Advice
Our team are on hand 365/24/7.

Contact info

5.0

Excellent

TrustScore 5 out of 5

67k reviews

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5.0

All reviews

(67,447)

10,048 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Once again we found trailfinders…

Once again we found trailfinders helpful, willing to listens, clear on options and suggestion to enable us to plan our holiday/trip to meet our needs…

9 July 2026
Trailfinders logo

Reply from Trailfinders

Dear Philip
Thank you for your review.
All the best
Trailfinders

Rated 5 out of 5 stars

Nothing is a problem.

Nothing is a problem.
I use Trailfinders for all our long distance travel. They are super and nothing is a problem. When I ring up and say I need to change dates or routes etc they are there and ready to help ever time.Five star service all the way .

9 July 2026
Trailfinders logo

Reply from Trailfinders

Dear Kelly
Thank you for your kind review.
That you are continuing to return to Trailfinders and remain happy with our service is certainly encouraging.
Kind regards
Trailfinders

Rated 5 out of 5 stars

A mist successful booking experience for our first trip to Japan.We received an advert for a well…

We received an advert for a well designed holiday.
We met Lydia in Birmingham…she is immensely efficient, knowledgeable and welcoming.
As a result, we felt confident

9 July 2026
Trailfinders logo

Reply from Trailfinders

Dear customer
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip.
We’re delighted they were able to draw upon their training and experience to help create your itinerary.
We will be sure to pass on your kind compliments to both your consultant and their manager.
Kind regards
Trailfinders

Rated 5 out of 5 stars

Helpful

Helpful, professional and accommodating.

9 July 2026
Trailfinders logo

Reply from Trailfinders

Dear Kenneth
Thank you for your kind review
All the best
Trailfinders

Rated 5 out of 5 stars

Multi trip booking

Ebony has been very patient and calm with all the questions, changes, doubts uncertainty, despite being a multi trip different itinerary for two separate couples.
Knowledge and understanding was great we very much appreciated it taking the stress away!love booking process streamlined. It’s why we give coming back!!

8 July 2026
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Reply from Trailfinders

Dear A Mistry,
Thank you for your kind comments and we look forward to assisting you further.
Best wishes.
Trailfinders

Rated 5 out of 5 stars

Philip was great organising the perfect…

Philip was great organising the perfect trip. He had great suggestions and the organisation was easy over the phone.

9 July 2026
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Reply from Trailfinders

Dear Joanne,
Thank you very much for your kind review.
As a company we are always looking to exceed the expectations of our clients, and we’re delighted this has been your experience.
Kind regards
Trailfinders

Rated 5 out of 5 stars

New Zealand travel plans…

Nicola was so very helpful and managed to get us a good competitive price. She also offered alternatives from our original travel plans which suited better. All in all an excellent experience.

9 July 2026
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Reply from Trailfinders

Dear Catherine,
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip.
We will be sure to pass on your kind compliments to both your consultant and their manager.
Kind regards
Trailfinders

Rated 5 out of 5 stars

Second time booking with Anne-Marie…

Second time booking with Anne-Marie very professional good follow ups on our questions and good treplies thank you

8 July 2026
Trailfinders logo

Reply from Trailfinders

Dear Mrs Green
Thank you for your kind review.
That you are continuing to return to Trailfinders and remain happy with our service is certainly encouraging.
Kind regards
Trailfinders

Rated 5 out of 5 stars

Honeymoon

We’ve recently booked our honeymoon with Tommy at Trailfinders. He was fantastic throughout the booking experience. We started with one idea and ended up with something perfect that we couldn’t have imagined, whilst keeping within our budget. We can’t wait to go on this beautiful honeymoon next year.

9 July 2026
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Reply from Trailfinders

Dear Pani
Thank you very much for taking the time to let us know how helpful your travel consultant has been.
It's always really satisfying when an itinerary comes together and our clients are excited to get the trip underway.
We will be sure to pass on your compliments to both your consultant and their manager.
Best wishes.
Trailfinders

Rated 4 out of 5 stars

Easy process - Nick Glos.

Easy process. Staff helpful and knowledgeable. No pressure to purchase holiday. Good communication

8 July 2026
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Reply from Trailfinders

Dear Amanda
Thank you for your kind review.
All the best
Trailfinders

Rated 5 out of 5 stars

Resolved our trip to Australia in a…

Resolved our trip to Australia in a day. Stefan responded to our queries very quickly giving alternatives to consider. I'm very pleased with the outcome

8 July 2026
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Reply from Trailfinders

Dear Anthony
Thank you for taking the time to let us know just how impressed you've been with our service.
We'll be sure to pass on your compliments.
All the best
Trailfinders

Rated 5 out of 5 stars

Helpful and knowledgeable about the…

Helpful and knowledgeable about the region we wished to visit and some practical ideas re travel logistics made the whole process very straightforward.

8 July 2026
Trailfinders logo

Reply from Trailfinders

Dear Trevor
Thank you for your kind review.
All the best
Trailfinders

Rated 5 out of 5 stars

Exceptional Service

Andrew has been exceptionally helpful dealing with the numerous questions I had to ensure I had all things covered. He understood that it was a special holiday and that everything needed to be just right. He explained everything thoroughly and took his time so that I was comfortable with everything and knew my options. Thanks so much for doing such a great job Andrew - now just the countdown until the holiday!

8 July 2026
Unprompted review
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Reply from Trailfinders

Dear Sam
Thank you for your kind review.
All the best
Trailfinders

Rated 5 out of 5 stars

Very clear and informative answers

Very clear and informative answers. Everything was well explained and the booking service was smoothe. Jonothan and Lizzie extremely helpful.

8 July 2026
Unprompted review
Trailfinders logo

Reply from Trailfinders

Dear Diana
Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience.
Kind regards
Trailfinders

Rated 5 out of 5 stars
Trailfinders logo

Reply from Trailfinders

Dear Bill
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Kind regards
Trailfinders

Rated 5 out of 5 stars

Excellent and knowledgeable service

Excellent service from a very pleasant and knowledgeable travel consultant. Helpful with all our questions and options with attention to detail and knowledge of the locations chosen.

8 July 2026
Trailfinders logo

Reply from Trailfinders

Dear Andrew
Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience.
Kind regards
Trailfinders

Rated 5 out of 5 stars

Top class service

Rachael gave us some great ideas and put together a very interesting package which fit our criteria and included some extra features.
Completing the booking was really easy and already we can see loads of information in Viewtrail, which we know from previous experience is excellent.
Thanks Rachael

8 July 2026
Trailfinders logo

Reply from Trailfinders

Dear Penny
Thank you for taking the time to let us know just how impressed you have been with our service. We will be sure to pass on your compliments.
Kind regards
Trailfinders

Rated 5 out of 5 stars

phone appointment for trip to SE Asia

Submitted an online enquiry about a booking with a range of details and not long after received a call from Matt Lahert with a great option already going and priced up as well as alternatives if I wanted to expand my scope a bit. Great advice about the seasonality of the location, had recommendations based on trying to make my journey as easy as possible and suited the finds based on what experience I was looking for. Generally very friendly, quick and easy to work with. Would 100% recommend the service.

8 July 2026
Trailfinders logo

Reply from Trailfinders

Dear Ellie
Thank you for taking the time to let us know just how impressed you have been with our service. We will be sure to pass on your compliments.
Kind regards
Trailfinders

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