TrainingPeaks Reviews 15

TrainingPeaks is stealing my money. I said I wanted a refund right after my account automatically renewed yet they refused to refund me.

Doesn`t synchronize with Garmin connect correctly and without paying monthly as well after purchasing the plan, you are not even able to move your training. I would not recommend it at all....

Forced to have TrainingPeaks due to my coach. EVERY time you open the app, you have to at least click twice that you don’t want the premium version. This is beyond annoying. I have to click through it several times before I can see my training plan. At the beginning I was thinking about getting the pro version, now just out of principle, I will never get it. Also, depending on iOS or Android, the free version has different features. On my Android, I got notifications when my training plan was added. In the iOS, it is not a free tool. Inconsistent.

At the recommendation of my coach I signed up for free version. During first week I was offered 7 day free trial with 20% discount. I accepted the 7 day trial and was sent an invoice for A$108 (showing A$10gst to be paid), paid by credit card and the fee was $179. I complained and was told it was exchange rates. I asked for refund under 7 day trial and was ignored. Asked for my complaint to be escalated and was ignored. I haven't even tried to use it as Im so upset, and will never go around again with this company.My coach was horrified. STEER CLEAR OF THIS LOT

I was charged twice for an annual subscription due to a misleading UI that indicated I wasn’t yet subscribed. I didn’t catch the issue immediately, and when I raised it customer service refused to reverse it, citing policy rather than acknowledging their design flaw.

I had been a satisfied user, but this experience highlighted lack of accountability and suspect ethics. I won’t be returning and have recommended Final Surge and Today's Plan to all my teams - similar product, better service.

Trainingpeaks has a horrible servicedepartment.
TP offers a discount for black friday but makes the payment not possible. "Problem with my bank" (rated one of the best in Europe), TP replies on my cry for help.TP is a Terrible Company. Blaming others for their own incompetence....

total ripoff. They claim that you can import .fit workouts from garmin but nothing works. You have to manualy enter every single workout into your plan. TOAL GARBAGE WILL BE FILING A CHARGEBACK FOR NOT AS DESCRIBED

I don't usually write posts, but this experience has been so bad...

I've bought an annual subscription and already just 4 months in, they have downgraded me MULTIPLE times to a basic subscription without notice or reason. I jump through hoops with their customer support and show my invoice again and get upgraded to what I have paid for, but I never know how long it will last.

They have no control over the service they provide or that they live up to providing what they have billed for.

Not usually one to write reviews but I feel strongly that potential TP subscribers should see this.
TP is fine until something goes wrong.
A training program doesn’t load, has an issue, a payment is taken but they say it wasn’t, you request a refund or something isn’t working etc.
Whilst they claim to be customer serviced focused, sadly they are not and you are left hanging.
TP hides behind the relationship between the plan providers and themselves making out the fault is with the provider and advises you to deal directly with them. However if the provider doesn’t respond to your question or worse still advises it is not to do with them, that it is an issue with the platform, you, the consumer is stuck in the middle and with no resolution!
After paying for a premium subscription I lost $50US when I bought a training program which failed to load. So I wrote to the provider but they blamed TP. So I wrote to TP who advised it was up to the provided to refund the money …. Me stuck in the middle, and both refusing to refund my money or send the program again.
I really can’t stand companies that make out in the marketing blurb that customer service is a top priority but when push comes to shove it is anything but.
Once TP has your money, they are not interested in looking after you at all…. Very sad

As a programmer I think it's way too expensive. Lots of charts - the majority of them seem a bit meaningless to me.
I track my steady runs and rides by heart rate and pace/power - when I run/bike at a reasonable pace/power with a low heart rate I know I'm in shape.
I also know my 400m swim time and my bike FTP - I have no need for anything else.

Have bought WKO4 software for 179$. After they released WKO5, WKO4 went End of Life with no option to reinstall/activate... This I learned the hard way after a Windows 10 reinstallation.

Now I'm forced to pay 211$ for the new version - Be aware of their license policy if you're considering buying WKO from TrainingPeaks.com

Beware. I have been with Training Peaks for a number of years, all very good until i came to renew for another 12 months. I have a discount code from British Triathlon, but have not been able to use & the full amount paid, Training Peaks refused to honour the discount code. Very poor service trying to deal with the help desk (NO HELP).

One of the better cardio fitness planning websites out there. Connects with trainers, other apps, and for-purchase fitness plans and lets you try out basic features for free.

Premium has more features but is $120 per year. You need this to get insights, plan ahead, and for most data.

Still, thinking about signing up again.