Train Trax Reviews 

971
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery service, noting that orders arrive quickly and are always well-packaged for secure transit. Many highlight the excellent overall service, finding the company reliable and easy to deal with. Reviewers also appreciate the competitive pricing and the high quality of the products offered, contributing to a positive purchasing experience. However, some customers also noted occasional issues with delivery, such as slight delays or items arriving damaged in transit.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

People report positive experiences with product quality, noting that items are of very great quality, brand... See more

Service

Customers had positive experiences with service, consistently reporting excellent and efficient service from... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process and quick... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and good value prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Restarting with n gauge and now know I need the versatility of the kato unitrack system. Easy now to change my mind and don't need to strain my eyes to make good connections. Train Trax are perfect fo... See more

Company replied

Rated 5 out of 5 stars

The specific n guage bridges I wanted were sourced within a week following a call to the York office and I was notified straight away once they arrived. I immediately placed my order and received the... See more

Rated 5 out of 5 stars

I stumbled upon Train Trax while doing a Google search for "Smallest N Scale track circle" which led me to Kato unitrack then Train Trax that was a UK supplier, I emailed Train Trax to ask a... See more

Company replied

Rated 5 out of 5 stars

Excellent Service. Items are brand new, competively priced and delivered very fast. Their website will guide you for their stock levels when you place your order. I have purchased items from them on s... See more

Company replied


Company details

  1. #40 of 181 best companies in Hobby shop
  2. #4 of 13 best companies in Model Train Shop

Written by the company

Train Trax is dedicated to Kato Model Railway products to buy online. I stock all the popular Kato N gauge Unitrack, rolling stock and buildings. I carry a large range of locomotives, carriages, wagons and sets from Kato USA. I also stock a growing range of European and Japanese outline, Locomotive Multiple Units and Rolling stock, with more coming from Kato regularly. So if you are just starting your layout or you are a seasoned Unitrack modeller I endeavour to have the products you are looking for!


Contact info

4.9

Excellent

TrustScore 5 out of 5

971 reviews

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4.9

All reviews

(971)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It's a good model and it runs well

It's a good model and it runs well. However I don't think for a postal cost £4.96 a Jiffy bag for protection represents good value for money. Use a box next time.

1 August 2025
Train Trax logo

Reply from Train Trax

Hi Michael, whilst we have never had issues with breakages using Jiffy bags and extra bubble-wrap, should you wish us to dispatch in a box we are always happy to accommodate.

Rated 5 out of 5 stars

Great customer service with helpful staff

Great customer service with helpful staff you can speak to on the telephone.
Speedy posting/delivery and items well packaged.
Great experience and will definitely be back when needed.
Thank you very much! :)

28 July 2025
Rated 5 out of 5 stars

Prompt

Prompt, quick service received safely within a few days of ordering.

28 July 2025
Rated 5 out of 5 stars

Excellent

Items exactly as described, very good quality. Very well packaged. Very quick response time. Very happy customer!

14 July 2025
Train Trax logo

Reply from Train Trax

We try our best, because nobody likes waiting for their tiny trains! Thank you kindly for leaving us a lovely review.

Rated 5 out of 5 stars

Excellent service

Excellent service,
My order arrived within 48 hours

14 July 2025
Train Trax logo

Reply from Train Trax

We aim to please and Royal Mail rarely let us down! We're glad it all went to plan! Thank you for leaving us a lovely review!

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