Transact Wrap Reviews 

228
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being exceptionally helpful, patient, and knowledgeable during every single interaction. People also mention that the online website is highly intuitive, extremely fast, and makes managing investments very straightforward. Users deeply appreciate the regular communication and detailed updates that provide clear insights into their overall portfolio performance. Some reviewers were not happy with website performance, noting that the platform can sometimes feel clunky, slow, or restricted. Others occasionally noted that certain digital processes or external fund transfers required additional time and careful follow-up.

What people talk about most

User experience

People report positive experiences with user experience, highlighting how easy the platform is to navigate.... See more

Website

Reviewers highlight positive aspects of website, describing the online system as clear, simple, and very easy... See more

Service

Users describe positive interactions with service, highlighting efficient transactions and a personal touch.... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, polite, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very simple selling process, typical of Transact. I have been investing through Transact for over 15 years, and their service, both online and by phone is excellent. Their charges are constantly bei... See more

Company replied

Rated 5 out of 5 stars

For context, I am an 18-year-old who had inhereted some money that was saved and had very little idea how to deal with it on my own. I have found that customer service is very patient and great at exp... See more

Company replied

Rated 5 out of 5 stars

My late Father had an account with Transact, created through his IFA. Whilst the value of the IFA was doubtful, Transact was a very effective platform. Critically for any technology powered business t... See more

Company replied

Rated 5 out of 5 stars

I'm an adviser, and I've worked with Transact for over a decade. They aren't perfect, and they can be a bit stodgy at times, and they aren't quite as responsive as they were when they were tiny... See more

Company replied


Company details

  1. Non-bank financial service

Written by the company

Our award winning, market leading wrap service already has a loyal following from a large number of financial advisers and planners in the UK. We provide a wide range of financial planning tools and comprehensive reporting, alongside an extensive range of investments and tax efficient wrappers to make the management of portfolios as easy and efficient as possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(228)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to understand easy to use and good…

Easy to understand easy to use and good returns on investment

7 January 2026
Unprompted review
Transact Wrap logo

Reply from Transact Wrap

Thank you for taking the time to share your feedback. We are really pleased that you find our platform clear and easy to use.

Rated 5 out of 5 stars

I've been using transact for 3 years

I've been using transact for 3 years, the team have been first class in every aspect, communication on a weekly basis is very detailed, the confidence it's given me in my decision to retire was very much appreciated. James Faley has been a huge help in me plotting my future he's a credit to the team.

5 January 2026
Unprompted review
Transact Wrap logo

Reply from Transact Wrap

Thank you for taking the time to share your feedback. We are pleased to hear you are happy with the service received from both Transact and your Financial Adviser.

Rated 5 out of 5 stars

Very easy to move money

Very easy to move money between different products to make the most of my lifetime ISA allowance

19 December 2025
Unprompted review
Transact Wrap logo

Reply from Transact Wrap

Thank you for taking the time to share your feedback, this is great to hear. It is really important to us that Transact Online is easy to use.

Rated 5 out of 5 stars

Good presentation of detail.

Well presented and comprehensive information made readily available.I particularly like the report function which enables detailed historical valuations and performance data.

18 December 2025
Unprompted review
Transact Wrap logo

Reply from Transact Wrap

Thank you for taking the time to share your feedback. It is really important to us that Transact Online is useful and easy to use, so this is great to hear.

Rated 5 out of 5 stars

Excellent platform and customer service

Excellent platform and very easy to use.

I recently had dealings with Kirsty Siobhan Burke and her Client Operations team and they we very knowledgeable, efficient, professional, and courteous. They were always a pleasure to deal with

17 December 2025
Unprompted review
Transact Wrap logo

Reply from Transact Wrap

Thank you for sharing your experience. We are so pleased you are happy with the service provided and have passed on your feedback to Kirsty and the team.

Rated 5 out of 5 stars

Consistent performance and easy to use…

Consistent performance and easy to use website. Would recommend.

13 December 2025
Unprompted review
Transact Wrap logo

Reply from Transact Wrap

Thank you for taking the time to leave your feedback. It’s really important to us that our website is easy to use, so this is great to hear.

Rated 5 out of 5 stars

Clear and efficient

7 December 2025
Unprompted review
Transact Wrap logo

Reply from Transact Wrap

We are pleased to hear that you are happy with our service! Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Excellent company

Excellent company

5 December 2025
Unprompted review
Transact Wrap logo

Reply from Transact Wrap

Thank you for taking the time to leave your kind review, it means a lot to us.

Rated 5 out of 5 stars

I have only had great service and…

I have only had great service and success on my pension Wrap
Thank you
Transact

4 December 2025
Unprompted review
Transact Wrap logo

Reply from Transact Wrap

Thank you for taking the time to pass on your feedback. We’re really pleased to hear that you are happy with the service we are providing and hope this continues.

Rated 5 out of 5 stars

It just works

It just works. When I want to see mine and my wife’s pension login, family view job done.

1 December 2025
Unprompted review
Transact Wrap logo

Reply from Transact Wrap

Thank you for taking the time to leave a review. We are really pleased to hear that you find the online ‘family view’ functionality useful.

Rated 5 out of 5 stars

Easy to use mobile option and great…

Easy to use mobile option and great performance

1 December 2025
Unprompted review
Transact Wrap logo

Reply from Transact Wrap

Thank you for sharing your experience of our mobile site. We’re so pleased to hear that you are happy with how it performs.

Rated 5 out of 5 stars

Very Useful Platform

I have had access to Transact for the last 7 or 8 years and I find it an excellent platform to view investments.
It is easy to understand and gives plenty of detail if you need it.

27 November 2025
Unprompted review
Transact Wrap logo

Reply from Transact Wrap

Thank you for taking the time to share your feedback. It is really important to us that Transact Online is easy to use, so this is great to hear.

Rated 1 out of 5 stars

Over 12 weeks to draw down funds from…

Over 12 weeks to draw down funds from Trust. Inexcusably slow in this digital world. Would you buy from eBay with a seller satisfaction rating of 71%.Probably not.

19 November 2025
Unprompted review
Transact Wrap logo

Reply from Transact Wrap

Thank you for sharing your feedback with us. We truly regret the experience you've had. We have looked into your concerns and have been trying to reach you. Please do call us on 020 7063 8395 so we can discuss your feedback with you.

Rated 5 out of 5 stars

Long term Transact user

I'm an adviser, and I've worked with Transact for over a decade.

They aren't perfect, and they can be a bit stodgy at times, and they aren't quite as responsive as they were when they were tiny almost 15 years ago. But they're relentlessly honest, don't make many mistakes, always admit when they have and fix them. Their capability has steadily improved over that time.

We regularly review our platforms, and insurance or investment companies, and there isn't really a better overall combination for us and our clients. There are some damn good platofrms out there (and some shockers) but Transact does the job better than most of them all the time, and all of them quite a bit of the time.

14 November 2025
Unprompted review
Transact Wrap logo

Reply from Transact Wrap

Thank you for your kind words. Providing a first-class service to advisers and their clients is our top priority, so your feedback means a lot. We look forward to continuing to work with you.

Rated 1 out of 5 stars

I am a client at Transact

I am a client at Transact. I have been waiting weeks for Transact to transfer funds to another Investment company, without success. I am told that it requires the Fund Managers approval.
In this electronic environment, why is this taking weeks and weeks for the Fund Manager to make it happen?.

13 November 2025
Unprompted review
Transact Wrap logo

Reply from Transact Wrap

Thank you for your feedback, and for your response to our email. We will be back in touch as soon as we have completed our investigation into the points you have raised.

Rated 5 out of 5 stars

The website is excellent

The website is excellent. The simple format provides all the information required quickly and easily, and in a clear format. Please don't change.

11 November 2025
Unprompted review
Transact Wrap logo

Reply from Transact Wrap

Thank you for taking the time to share your feedback. Transact Online being clear and easy to use is really important to us, so this is great to hear.

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