Transporthubuk Reviews 

I highly recommend Alex! She was kind, attentive, and very easy to work with. The entire experience was seamless from beginning to end, and I always felt supported throughout the process. Alex was patient, knowledgeable, and willing to go the extra mile to make sure everything was handled properly. Her positive attitude and excellent communication made the experience both pleasant and enjoyable. I would gladly book with her again in the future.

Very impressed with the service provided. Great communication, competitive prices, and everything was handled smoothly. Anna was brilliant throughout and extremely helpful. Highly recommended.

A huge thank you to Alex for the fantastic assistance. Friendly, efficient, and always ready to help. I couldn't have asked for a better booking experience! ⭐⭐⭐⭐⭐

Unfortunately I trusted a travel agent who booked this company. It was truly ruined our vacation having to deal with these incompetent, rude, and scammy people. First of all, one of our drivers they assigned explained to us that Transport Hub UK is actually a shell company managed overseas, so they toss you around from email to whatsapp or very grainy phone calls. The names they provide are aliases, because it's different overseas people actually pretending to be British. I was instructed by my travel agent to contact "Sarah" and "Anna" via the whatsapp number prior to travel in order to receive directly my assigned drivers in the cities we requested. Before leaving the US we sent the whatsapp message to confirm, they responded that they had our reservations. The day prior to needing the drivers they went silent and after frantic calls to our travel agent, they blamed us for giving them incomplete information in our messages, which was untrue. The day of our arrival, we attempt again and again to contact our driver but the numbers were not working to no avail, and we even had local port volunteers try calling from their local phones. It turns out they gave us the wrong phone number, luckily the driver arrived, but in the interim Transport Hub called me on my phone several times during our vacation to yell at ME that the driver gave them the wrong number and they're not at fault. Listen, I am not responsible for management of phone number rosters - that is YOUR responsibility. Also Rude AF! Our second city, the driver was a smoker and hot boxing inside the vehicle. It was awful. Never again will I ever use this company to manage driver bookings it ruined our trip.

I worked with your company and I was greatly satisfied thank you Sam for your good service and patience. So sweet

I am a minibus operator, I only do a few jobs. I have done jobs for this company for years. They are ignoring requests for payment, they get paid in advance but I am chasing payments for jobs I have done for them. The worst thing is they don’t have the decency to reply to me. Ace Minibus

Great customer service in advance of the booking and all went to plan on the day

We were a large group with huge luggage. Emma attended all our demands, everything was perfect.

DO NOT USE THIS COMPANY. They charge a £150 booking fee which exceeds the price of a taxi through a local company. Cancelled our mini bus the day before my sons wedding with no refund. Poor communication. The company have since contacted me apologising for the inconvenience and promised to reimburse my £150 deposit and asked for my review to be removed. I replied to them and said on receipt of my refund I will adjust my review but sadly to date I have still not received my refund after 3 weeks therefore my review stands NOT to use this company as i am still £150 out of pocket with no response to any of my messages.

We booked a “17-seater” bus for my son’s birthday outing, only to discover on arrival that it actually had 16 seats - meaning one person had to stand. That alone was unacceptable and unsafe.

At the start of the day, we departed around 20 minutes late because a few children arrived late. The driver warned us this might impact the return pickup time as he had another job to do in between. Fair enough. We accepted responsibility for the delay and expected perhaps a 20-minute knock-on effect later in the day.

For the avoidance of doubt - because I fully expect this company to dispute it - we did not leave “30 minutes late” as the manager later aggressively claimed. I know for a fact it was 20 minutes because I have a WhatsApp message timestamped 13:22 to the delayed child’s mother saying: “Don’t worry, we’ve got him now and are on our way.” So if we are splitting hairs, let’s at least stick to reality.

What followed was absolute chaos.

When our scheduled pickup time (17:00) came and went with no update, I called the driver expecting a short delay. Instead, he smugly informed me he was “40 minutes away because you made us leave late.” He eventually arrived 50 minutes after the agreed pickup time (17:50), leaving me stranded with 15 overstimulated 10-year-old boys while anxious parents repeatedly called asking where we were.

Then, around 20 minutes into the return journey, the driver abruptly pulled into an M25 service station and announced he needed to take a mandatory 45-minute break because he had “gone over hours.” The children were left effectively killing time in a petrol station while he took his break. Once again, the blame was placed entirely on our original 20-minute delay. He would not even engage in any form of conversation with myself or my husband, and as soon as we started questioning anything he threatened to discontinue the journey.

At this point, during the middle of this entire fiasco, the MANAGER phoned me directly. I genuinely wish I had recorded the conversation because it was one of the most bizarre and unprofessional customer service calls I have ever experienced.

Not only did he repeatedly call me “honey” despite me asking several times to stop and use my actual name, but he immediately launched into aggressive accusations instead of beginning with even the most basic apology for the situation.

He accused me of somehow “coercing” the driver into continuing the journey - while I was simultaneously supervising 15 children and fielding calls from worried parents. The accusation was absurd.

Even more bizarrely, he then warned me “not to become racist.” I have never seen this guy and have no idea what he looks like, and I am literally a person of colour myself. When I asked him what on earth he was talking about, his response was simply: “Just saying.”

Throughout the call, both the driver and manager kept insisting that every single issue stemmed from our 20-minute delayed departure. When I pointed out that this made absolutely no mathematical sense - because a 20-minute delay does not somehow justify a 50-minute late pickup and a driver running out of legal driving hours - the manager then suddenly changed tack and admitted, “Oh yes, there was traffic too.”

So the explanation constantly changed, but one thing remained consistent: not a single genuine apology or shred of accountability from anyone involved.

I have genuinely never experienced such impudent, defensive, chaotic, and deeply unprofessional service in my life. No ownership, no safeguarding awareness, no respect for customers, and absolutely appalling communication throughout.

Avoid this company at all costs.

Communication with Emma was quick and efficient. She was always responsive and professional .

Excellent communication, great price and speedy response time.

We were on a stag do in Liverpool and we received this email on the Saturday less than 24 hours prior to collection on the Sunday morning. I’m completely shocked that they had an internal problem and expected us to pay more money. I’ve never ever heard of a situation where the company with the internal issue would not absorb the cost which has occurred because of the internal issue. I’m appalled to be completely honest, that I, the client, was in a huge predicament, responsible for 14 adults 200 miles away from home and asked to pay another £200 to get myself out of the predicament.

“
Dear Joe,
I hope you are doing well. Unfortunately, our driver scheduled for tomorrow has reported sick at the last minute and is unable to cover the booking. We can provide proof of the driver's illness if required.
We have contacted a partner company to try to cover the trip so your journey can still go ahead. The only vehicle available at short notice is a larger vehicle, and the additional cost from the partner operator is £200. This is mainly due to the recent significant increase in fuel costs, which has affected last-minute availability and pricing.
Please let us know if you would like us to confirm this replacement vehicle or if you would prefer to cancel the booking. We sincerely apologise for the inconvenience.
Please let me know if you need any further assistance.”

Worst of all , I asked for some sort of compensation when the manager was back on the Monday and they refused to help at all.

They said they would consider it on future enquiries, which was hilarious because like hell I would ever use them again.

Stay clear of this company.

Emma is fantastic!

We've used Transporthubuk through Emma a few times now and are continuing to use them as we can't fault their reliability and service, Emma is always super helpful and accommodating of our requests, always ensuring everything runs exceptionally smoothly.

Kemar has been a fantastic driver too!

Can't recommend enough!

Competitive pricing, good communications, adabtle to minor address changes. No problems with our scheduled transport.

We had the pleasure of using Transporthub UK to take our clients from London to Cheltenham festival. It was a very professional service that accommodated multiple different requests and made our journey there and back very smooth. Thank you to Taylor who helped with the organisation, and our driver Steve, who made it a good journey. All in all great experience. We’ll be using them again!

Great communication to book and organise the transport. Timings were spot on and drivers were friendly and organised! Pricing absolutely fab too, 10/10.

Emma Thompson was brilliant in organising a suitable transport plan for us, she is fast at responding and made sure everything was set perfectly for our travels. would highly recommend!

Do not use this company when getting a quote they were very pushy and constantly messaging even though I said I was in the process of speaking to my friends to confirm numbers etc. when asked after numerous times I said yes I will pay the deposit Friday. Their response was Friday???? It’s only £50. I think as a business this is extremely rude £50 to some people could be a lot of money. When I responded and said I won’t be using them as I found the pushy and rude their response was excuse me I think you’re rude. I just found it mad that this is a business account and this is how they behave

Transport hub were very responsive from the very 1st email I sent to them. Sarah who was very professional and quick to respond with a quote which beat any other quote, Sarah returned every email and sorted changes that were made my myself quickly and without any fuss. I will 100% be using transport hub and Sarah's services in the future. The driver was as professional as you could ask for he was there before arranged time on pick up and return journey and drove very professionally again 100% professionalism.