TransUnion Reviews 257

Horrible. Horrible. Horrible. Did the setup in account, the authentication process despite all information being accurate required a call in. Called and 1st person had computer problems and needed to call me back...never did, 2nd call and person passed buck, 3rd person had to pass along to another person but could not do it until next week meanwhile they were not slow in charging my credit card the fee! Stay away. Customer service is poor at best

I have never seen a more of an incompetent site in my life. 75 percent of my profile and credit information, is incorrect. I worked for 2 Jobs that covered the best part of 25 years of my life, and they are not listed, along with a job name, i never heard of b4. They have a previous last name on my account that belongs to someone else and when I put in disputes and letters from my actual creditors, they cant find the time to update my correct information.
Equifax on the other hand is right up to date. It gets bad when I have to tell a bank to use Equifax because Transunion is so outdated.
I have called Transunion over and over and over again and nothing has been done. Only thing left to do is go to the media or consumer affairs. Charge them with slander for ruining my credit and life.

I subscribed to TransUnion but when I logged in my account, I cannot see anything. No credit score, no credit report, nothing. I called customer service but the staff was very incompetent and kept transferring me back and forth. Every call they gave me another number. At some point, a lady kept asking me all kind of information, I found it so unnecessary and asked "what are we doing? why do you need this information again? couldn't you access this information in your system? I entered them when I subscribed to your service", and she could not give me an answer... what a waste of time. The live chat agent, Lanzy was rude and always ended chat abruptly.

This is the most useless organization that exists. Canada should be ashamed to be represented by transunion. They should simply shut them down immediately. Very unqualified staff, who cannot speak, read or understand english. Very incompetent staff.

Absolutely terrible service. I had to talk to at least 6 people before I found someone who could at least explain the process of resolving a dispute but even then the agent could not explain why my credit score suddenly dropped by over 200 points. If her explanation were actually correct then my score would have been jumping up and down each moth for years, and it had not done so. It had been almost perfect for months and then this past August it dropped significantly, despite my not having any missed or overdue payments. The agent confirmed that there were no problems and instead told me that payments that were recently made had not yet been taken into account by Transunion and I would have to wait a few weeks. At any given time I may have several payments pending, but not yet due, and according to Transunion, this is why my score dropped. But, as I said, this has only happened recently. It makes absolutely no sense and the agent either didn't understand the contradiction or simply refused to admit that Transunion had screwed up. I've been waiting close to 3 months for my rating to return to its previous almost perfect level and now have to continue waiting in the hope that some how it will be restored. I just hope I do not have to apply for credit in the meantime. The agent I spoke to today was also belligerent and talked over me as I tried to explain the situation.

I had subscription of Transunion and still not able to see my score and the worst part is when i tried to solve it with Transunion representatives and they are so rude. I keep on trying for 2 months and they did nothing. Like it like waste of time talking to Transunion people and even they don't even deserve 1 star ,t should be in - minus

They are incompetent. The company needs to be regulated.

Absolutely worse company to be called Credit Beaureu. Be aware if you try to pull your credit you will get sucked into monthly credit monitoring charge WITHOUT your consent.
It's a big SHAM.

Went on to report a suspicious email about my password having been changed and directions to singing in again. Went on the chat spoke with Neo. After a full explanation he responded with nothing but "is there anything else I can do for you?" He had done nothing so I gave up not trusting him. Called their line. Systems were down. Last call was to Mark. He also did not comprehend my concerns and just said if I got that email it's because I made the change and TO FOLLOW THE SIGN IN STEPS. He said I "had" to give him my information. (No courtesy words) Most of the call was him putting me on mute for long periods of time without explanation and not even coming back when I called out to him. Yes I was THAT rude customer but he provided me with no reassurance overall and I dont even know if what any of what he said was true. My next step is to cancel my account. They are terrible.

After company data breach I got an activation code. Said “identity verification system unavailable” and a number to call. Spent 2h of my time trying to sort this out. They do whatever they can to end the call, send you info in 10min, that doesn’t work, call again. Still doesn’t work. What a scam!

I can't seem to unsuscribe , I don't want to pay for a service I don't
Phone peopl very rude and dismissive . Not helpful

Unacceptable customer service. After spending a good portion of my day on the phone with support my problem remains unresolved.

I agree entirely with Mrs.Hadessah who says that
« If I could give this company 0 stars and report them I would.»
Me too I went from 760 at Équifax to 670 for no reasons at all!

Sneaky, extremely untrustworthy company who has the audacity to give others "trustscores." I'm pretty sure it's an obstreperous criminal organization with very little regulation. Stay far away from using credit in general if possible. One of, if not America's greatest scams. They trapped me in a subscription plan last year (unknowingly) until my bank finally got involved. Never again. That's a promise.

Terrible customer service. Kept getting transferred to someone else, each telling me to do the same thing that didn't help me to access my account.

From start to finish this company appears to conduct business in highly unprofessional manner.

Attempting registration process for ongoing Identity and Credit monitoring service with TransUnion using the "www (dot) mytrueidentity (dot) ca. The necessity for which is due to the March 28, 2023 MACKENZIE Investments Cybersecurity Incident through services provided by InvestorCOM and GoAnywhere.

Poor communication, no email address, no actual person for whom to direct snail mail.

Poor website that looks like it was made in the 1990's and appears to have last been update in 2019.

I have trouble believing TransUnion maintains an operation that manages client information securely. Hardly seems credible.

I have been offered a free subscription to TransUnion's myTrueIdentity because of a data breech. I was supposed to be able to sign up for this online but it didn't work. I called this afternoon and got through to a live agent after half an hour. Part way through our phone call, I got disconnected. The agent had my number and should have called me back. This evening, I spent a full hour on hold and then got an automated message saying to hang up and try again tomorrow because it was 8PM. Not acceptable service!

I was given a subscription to a Transunion service as the result of being involved in a data breach. Signing up to Transunion, however, has been a nightmare - not once has the system let me log in without calling them, then they said I couldn't upload documents but need to mail them. They do not operate any email accounts to contact them - it is phone or regular mail only. It could not be less straightforward or more difficult - I would never use Transunion if I wasn't gifted the membership.

Absolutely terrible...still haven't resolved my issues with them 😢.

If I could give this company 0 stars and report them I would.

There is a derogatory creditor showing on my account that is not associated with me. I must have talked with 20 people who all just transferring me to one another because the website to file a dispute wasn't working. I told them that this derogatory creditor is not showing up on my Equifax report and didn't show up on my credit report when I was applying and approved for my mortgage. This has caused a lot of distress for me.

I went from 750 credit rating with Equifax, but with TransUnion it says I am 650. Nobody seems interested in helping me and I haven't heard anything back after filing a dispute.