Kate was dealing with my query & managed to find me a package of 3 tickets within my budget. She was Very co-operative & supportive from the start to the end. Im happy using their services booking my... See more
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See what reviewers are saying
Not a smooth booking experience - I used Traveldecorum as initially the prices showed up as cheaper on Google Flights. I then received calls to update me that the fare did not match the real far... See more
Our daughter was in need of a ticket as the one she purchased many months ago was denied when she went to the airport. My wife researched and we bought her a new ticket, but there were complications... See more
Sale representative Justin is very nice, patient, and helpful. I tried to book tickets for two persons, but was declined. I called 515-957-2621 for help. Justin answered the phone and found out the... See more
Company details
Information provided by various external sources
Our policy is to provide comfortable, convenient, hassle free travel to our customers, providing the best after sales service and making it truly a holiday to cherish. Apart from providing excellent fares around the world on a wide range of acclaimed airlines, our specialties include :- Formula 1 Grand Prix Packages and lowest fares for destinations like USA , Australia, New Zealand, Far East and more. One can book with confidence as we are ATOL protected and TTA member. WWW.TRAVELDECORUM.COM
Contact info
3rd Floor 86-90 Paul Street, EC2A 4NE, London, United Kingdom
- 02071128313
- accounts@traveldecorum.com
- www.traveldecorum.com
3.6
Average
948 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Useless system
Useless system, no numbers they give me work. I tried booking reference and electronis ticket. Not one of these work, is this legit.
2 November 2023
Support in Updating Booking
I was supported by Emily who was very helpful in managing my booking and ensuring I was placed on the flight I needed to get on.
I was very happy with the service provided by Emily and TravelDecorum.
9 November 2023
Reply from Traveldecorum
Dear Customer,
Your kind words are always appreciated it. Thank you for taking the time to write a review about Emily, her manager will be very pleased to hear your comments.
Thank you again, and we look forward to helping you with all of your future travel.
Thanks and Kind Regards
Team Travel Decorum
I had a great experience and had a very…
I had a great experience and had a very helpful agent, Van. I had to make a last minute international flight for the next day and he was able to efficiently book my trip and send my e-ticket to me. So grateful for him!!
8 November 2023
Reply from Traveldecorum
Dear Customer,
Thank you for taking the time to write us a 5-star review.
We're very pleased that you found Van to be very helpful in booking the flights for you.
We look forward to helping you again and booking your future trips.
Thank you once again.
Thanks and Kind Regards
Team Travel Decorum
Reply from Traveldecorum
Dear Customer,
Thank you for taking the time to write us a 5-star review.
We're very pleased that you found Rio to be very helpful in booking the flights for you.
We look forward to helping you again and booking your future trips.
Thank you once again.
Thanks and Kind Regards
Team Travel Decorum
Reply from Traveldecorum
Dear Customer,
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated."
Finding and fulfilling your needs is our top concern; therefore, we feel honored that Charles was able to provide you with an excellent service.
We hope to serve you again in the future to secure better fares for your travels.
Thanks and Kind Regards
Team Travel Decorum
I did not see my ticket
I did not see my ticket, however Justin helped me find it after some communication.
7 November 2023
Reply from Traveldecorum
Dear Customer,
Seeing that you had a 5-star experience is the best thing we could hope for!
We're very pleased that you found Justin to be very helpful in booking the flights for you.
We look forward to helping you again and booking your future trips.
Thank you once again.
Thanks and Kind Regards
Team Travel Decorum
Best Customer Service
I received exceptional help and service from Advisor Stan at Traveldecorum. He was really friendly and helpful over the telephone with all my questions and queries. I highly recommend Traveldecorum and would definitely use them again.
7 November 2023
Reply from Traveldecorum
Dear Customer,
Seeing that you had a 5-star experience is the best thing we could hope for!
We're glad that Stan did everything possible to provide a good service and available flights in a friendly and helpful way. He will be very pleased to read this.
We really appreciate your business. Please let us know what we can do for you in the future.
Thanks and Kind Regards
Team Travel Decorum
Good experience, and the agent was extremely helpful
Good experience, and the agent (REO) was extremely helpful looking for flights. Sadly this time around I was unable to make the timing and price work for me, but he did try. I alway worry that companies like these are a bit of a scam but nothing in my interaction specifically suggested it was.
7 November 2023
Reply from Traveldecorum
Dear Customer,
Seeing that you had an excellent experience is the best thing we could hope for!
We're glad that Rio did everything possible to provide a good service and available flights in a friendly and helpful way. He will be very pleased to read this.
We really appreciate your business. Please let us know what we can do for you in the future.
Thanks and Kind Regards
Team Travel Decorum
Devika and TravelDecorum is AWESOME!!
I can just say in one word that Devika is AWESOME in her customer service!! She is patient reassuring and really attended to my needs and made the whole process really easy and streamlined. I would recommend her 100x times to anybody and everybody in the future
7 November 2023
Reply from Traveldecorum
Dear Customer,
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated."
Finding and fulfilling your needs is our top concern; therefore, we feel honored that Devika was able to provide you with an excellent service.
We hope to serve you again in the future to secure better fares for your travels.
Thanks and Kind Regards
Team Travel Decorum
Reply from Traveldecorum
Dear Customer,
Thanks for taking the time to write us a review!
We really appreciate you taking the time to share your amazing feedback on the services provided by Sid.
Please let us know when you need us to assist you with your future travels.
Thanks and Kind Regards
Team Travel Decorum
COMPLETE SCAM!
COMPLETE SCAM!
I received a phone call a few hours after I had made the booking to say that “there were no more seats on that flight but they could get me on a flight the day before and I’d have to pay the £150 difference in price.”
I asked them to call me back. In between I looked online at that particular airline , there were still several seats available on the flight and date I had originally booked .
I told them they were trying to scam me and to refund the full price immediately .
They have said they have … still shows up as a ‘pending charge’ on my cc.
Hoping the payment doesn’t go through
6 November 2023
Reply from Traveldecorum
Dear Customer,
Seeing that you had a 5-star experience is the best thing we could hope for!
We're very pleased that you found Devika to be very helpful in booking the flights for you.
We look forward to helping you again and booking your future trips.
Thank you once again.
Thanks and Kind Regards
Team Travel Decorum
good service and competitive price
6 November 2023
Reply from Traveldecorum
Dear Customer,
Your kind words are always appreciated it. Thank you for taking the time to write a review about our service and we are very pleased to hear your comments.
Thank you again, and we look forward to helping you with all of your future travel.
Thanks and Kind Regards
Team Travel Decorum
Scam
Scam. They pulled the same stunt with me, book the flight over the internet, then within 1 hour ring to say its not available at that price and they want £150 more. As others have observed, a definite scam!
5 November 2023
DO NOT BOOK WITH THIS WEBSITE
Justin was a great help! I have to update my review. DO NOT BOOK WITH THIS COMPANY!
Booking was easy however they sent me a cryptic email saying they were unable to process, didn’t say what so I called. They told me that my flights to Europe were not booked because they don’t have a contract anymore with those airlines so I had no flights, and that they could switch flights for me for a different price. I said that’s unacceptable and I’m not doing that I want a full refund of my $580, he said OK no problem issue the refund. I still have not received any email correspondence or my refund. They’ll take your money in five minutes but you’re not actually booking anything. I will have to file a claim with my bank.
4 November 2023
Unprompted review
Sunny was excellent
Sunny was excellent. Helped me sort out my ticket
4 November 2023
Unprompted review
Reply from Traveldecorum
Dear Customer,
Thank you for taking the time to write us a 5-star review.
We're very pleased to know that our staff was very helpful in booking the flights for you.
We look forward to helping you again and booking your future trips.
Thank you once again.
Thanks and Kind Regards
Team Travel Decorum
Scam
So the flights we booked are legit but this is a third party so they scam you out of about £150 for baggage/seats and say you need to upgrade by calling you a couple of hours after your booking. You’re better off booking direct through the airline. The flight we payed was about £502 each and they charged us £150 extras and through the airline it was an extra £56.. still not ideal but yeah scammers
4 November 2023
Unprompted review
Very patient service
Emily from Travel Decorum was very patient and helpful with my booking process and stayed till the end of it!
4 November 2023
Reply from Traveldecorum
Dear Customer,
Seeing that you had a 5-star experience is the best thing we could hope for!
We're glad that Emily did everything possible to provide a good service and available flights in a friendly and helpful way. She will be very pleased to read this.
We really appreciate your business. Please let us know what we can do for you in the future.
Thanks and Kind Regards
Team Travel Decorum
I found this company through Google…
I found this company through Google Flights and I was having a busy day planning a trip to Asia. Sonny was the associate that helped me with the ticketing process. He was very kind and knowledgeable about meeting my ticket expectations. Sonny was able to book a flight on my desired airline and type of aircraft, mainly the A380 on Korean Airlines. I originally was planning to buy two one-way tickets because my destination is Singapore, but I will be departing Bangkok Thailand. Sonny was able to coordinate a two-passenger round-trip ticket at a great price of 3000.00. I am highly recommending Traveldecorum for anyone who is looking for a professionally tailored ticketing experience.
Respectfully,
Gary Maycumber
1 November 2023
Unprompted review
Reply from Traveldecorum
Dear Customer,
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated."
Finding and fulfilling your needs is our top concern; therefore, we feel honored that our agent was able to provide you with an excellent service.
We hope to serve you again in the future to secure better fares for your travels.
Thanks and Kind Regards
Team Travel Decorum
Stan was Friendly
Stan was Friendly, very helpful, made booking with no problems at all.
3 November 2023
Reply from Traveldecorum
Dear Customer,
Thanks for taking the time to write us a review!
We really appreciate you taking the time to share your amazing feedback on the services provided by Stan.
Please let us know when you need us to assist you with your future travels.
Thanks and Kind Regards
Team Travel Decorum
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