I went to Travel House Penarth this weekend and spent around 3 hours with Ellie. We had quite a lot of requirements so it took us a while to get there. Ellie and her colleague were so patient, nothing... See more
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See what reviewers are saying
Ellie had been searching for a family holiday for 2027 for me for a while. Always listened to what I wanted really helpful. Came back to me with several options and amazing deals. Helped me book an am... See more
Company replied
Pete and his team Jess and Alex are true professionals. They are friendly, fun, experienced and professional, whilst expertly guiding you towards the hoilday that YOU want, not the one that they think... See more
Company replied
I popped in on impulse, not really expecting to find something to suit my requirements, but Jess was brilliant. She ensured she understood exactly what I was looking for, dismissing things that were n... See more
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Company details
- #28 of 206 best companies in Travel agent
- #14 of 53 best companies in Cruise Travel Agency
- #9 of 32 best companies in Currency exchange service
- #13 of 101 best companies in Travel deals
- #3 of 20 best companies in Travel clinic
- #3 of 66 best companies in Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
3 Glebe Street, Penarth, CF64 1EB, South Glamorgan, United Kingdom
- 02921 202111
4.9
Excellent
103 reviews
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Fantastic!!!!
I went to Travel House Penarth this weekend and spent around 3 hours with Ellie. We had quite a lot of requirements so it took us a while to get there. Ellie and her colleague were so patient, nothing was too much trouble! They were fantastic with our children, who definitely got bored after hour 1!! They’ve taken care of everything for us. Would highly recommend.
29 August 2026
Very helpful and professional
14 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great experience.
Dealt with Zoe, very professional and booked a lovely holiday perfect for us.
30 July 2026
Reply from Travel House - Penarth
Thank you for your wonderful 5-star review! We are so pleased to hear that your experience was professional and that we could help you book the perfect holiday.
Cruise booked efficiently and ‘what to…
Cruise booked efficiently and ‘what to do next’ explained clearly. Team ready to help as and when with any further queries
29 July 2026
Reply from Travel House - Penarth
Thank you for your wonderful 5-star review! We are so pleased to hear that your cruise booking was efficient and that you found our team helpful with your queries. We appreciate your kind words.
Very patient answering all our…
Very patient answering all our questions. Polite and courteous when we changed our original booking.
15 July 2026
Reply from Travel House - Penarth
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was patient in answering your questions and remained polite and courteous when you made changes to your booking.
Ellie did a grand job helping me find…
Ellie did a grand job helping me find the right option for my family holiday.
11 July 2026
Reply from Travel House - Penarth
Thank you for your wonderful 5-star review! We're so happy to hear that our team member was able to help you find the perfect option for your family holiday. We appreciate your kind words!
Received a good service
Received a good service, very professional and helpful assistance from Ellie at the Penarth office.
Thank you.
7 July 2026
Reply from Travel House - Penarth
We are so glad to hear you received such professional and helpful assistance from our team at the Penarth office. Thank you for your kind words!
Very professional and polite
Very professional and polite. Got our holiday sorted In an hour
9 July 2026
Ellie had been searching for a family…
Ellie had been searching for a family holiday for 2027 for me for a while. Always listened to what I wanted really helpful. Came back to me with several options and amazing deals. Helped me book an amazing holiday which as a family are all really excited for. Big thanks to Ellie at Penarth store
6 June 2026
Reply from Travel House - Penarth
Thank you so much - Hope you have a lovely time.
Reply from Travel House - Penarth
Thank you so much, it was a pleasure to book your trip, I cannot wait to hear all about it!!
Ellie
2026 Jamaica
We have used Travel House Penarth for our last three holidays. and they have always delivered on what we have asked for.
Especially on our last visit.
We had so many ideas of where we wanted to go,and it took a while for Alex to help us find the perfect one for us.Alex is fantastic at her job.
12 May 2026
Reply from Travel House - Penarth
Thank you for your review and hope you have a fabulous time on your holiday!
Reply from Travel House - Penarth
Thank you for your review and hope you have a fabulous time on your holiday!
Lovely friendly atmosphere went in…
Lovely friendly atmosphere went in knowing what I wanted to book and did
Computer systems are slow and complicated but staff are patient kind and honest!
15 April 2026
Reply from Travel House - Penarth
Thank you for your review and hope you have a fabulous time on your holiday!
The staff are extremely friendly and accommodating
The staff are extremely friendly and accommodating with lots of patience to tailor our holiday to our needs. Ellie kept us updated throughout various changes to itineraries and gave great suggestions to enhance our holiday experience. I would highly recommend Travel House Penarth and I will be booking other holidays with them.
14 April 2026
Reply from Travel House - Penarth
It was lovely to build such an amazing trip, I hope you have the best time.
Ellie
Very friendly staff prepared to go the…
Very friendly staff prepared to go the extra distance to meet one's travel needs.
Highly recommended.
26 March 2026
Reply from Travel House - Penarth
Thank you so much for your 5* review, it was a pleasure building your itinerary with you - Alex
I was looked after in a friendly manner…
I was looked after in a friendly manner
and all my queries were answered, this was my first time booking with this company but I will use it in future and yrecommend to my friends
14 March 2026
Reply from Travel House - Penarth
Thank you for your review we hope you have a fabulous holiday!-Zoe
Alex was amazing
Alex was amazing! Nothing too much trouble and so helpful!
Will highly recommend booking with Alex!
13 March 2026
Reply from Travel House - Penarth
Thank you for your review and hope you have a fabulous time on your holiday!
Very helpful and went the extra mile to…
Very helpful and went the extra mile to ensure I had everything I had requested
28 February 2026
Reply from Travel House - Penarth
Hi thank you so much and hope you and your friends have a fabulous time!-Zoe
Ellie was fantastic
Ellie was fantastic with me and helped me through lots of options and requirements that I needed for our holiday.
1 March 2026
Reply from Travel House - Penarth
Thank you for your review hope you have a fabulous time!
Japan Sep-26
First enquiry and Travel House was so engaged, I spent almost 2 hours just enquiring. Back and forth calls, emails and visits over a few months, and I have a three week itinerary for Japan in Sep-26.
8 February 2026
Reply from Travel House - Penarth
Thank you for your review, we've loved putting this together for you. Have such a fun time!
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