Travel House UK Reviews 

11,982
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally patient, friendly, and helpful throughout the entire booking process, ensuring that every detail is managed smoothly. Travelers also deeply appreciate the efficient service and great prices, noting that dedicated agents consistently find the best deals to perfectly match individual travel budgets. Some reviewers were not happy with communication issues, noting occasional instances of feeling pressured during conversations or experiencing poor customer support. A few people also mentioned abrupt interactions, occasional hang-ups, or difficulties when trying to get proper assistance with their bookings.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, patience, and dedication during the... See more

Service

Customers consistently note positive experiences with service, highlighting helpful, patient, and... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and reliable support... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as simple, straightforward, and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great pricing and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick and professional response. Friendly service. What I love most is that despite our traveling is distant and complicated about different procedures around, Travel House agent not even helped us wi... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my experience booking a flight through TravelHouseUK. Communication was smooth throughout from the moment I booked, confirmation came quickly and everything was clearly laid out, s... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars, I would! We found ourselves in a stressful situation needing an urgent flight to South Africa for my husband for a Family emergency on just three days' notice. Mark... See more

Company replied

Rated 5 out of 5 stars

Mark was brilliant from beginning to end of my booking. Not only now but for many years. Mark is also using facebook which shows his transparency dealing with clients and exibits his good business e... See more

Company replied


Company details

  1. Travel agent
  2. Airline ticket agency
  3. Flights search site
  4. Travel deals

About Travel House UK

Written by the company

Book Cheap flights and bargain holidays worldwide with TravelhouseUK, the Best travel agency in London UK, trusted and top rated by travellers.

Search millions of flight deals online and get Last minute flights , Cheap airfares, Charter flights, last minute holidays and low cost hotels.

We at TravelHouseUK believe in the paramount importance to keep Quality parallel to Value and strive to attain and retain clients with the same motive – provide best quality with best value.

As retail agents, we aim to connect with our clients and create not just a consumer-supplier relationship, but guard the client interests on an individual level. We work our way through providing the most affluent alternatives with varying competitive airline deals to optimal destinations on the globe.

Our 100+ member team helps us achieve our goal. There’s no stronger foundation for a true partnership with your business. We have a unique culture that ensures our people are aligned with the mindset and strategic direction of our business.

At Travelhouseuk, we believe in providing our customers with the most comprehensive and authentic feedback possible. That is why we only request reviews once a customer has completed their travels, ensuring that our clients have the full picture of their experience with us. We welcome feedback on our staff's friendliness and knowledge, as well as the smooth functioning of all travel arrangements and any issues that may have arisen during the trip.

At Travelhouseuk, we pride ourselves on our commitment to exceptional customer service. Our live call answering within 5 seconds, personalized travel managers, 24/7 emergency helpline, and triple protection for client money are just a few of the reasons that set us apart from our competitors. Additionally, our expert insider knowledge, automatic Air Miles additions, and our support for underprivileged Families initiatives make us a leader in the travel industry. Book with confidence and trust in Travelhouseuk.

Cheap Flights Business Class Flights Fly Now Pay Later Umrah Packages Cheap Flights To Zimbabwe Cheap flights to South Africa Cheap flights to Ghana Cheap flights to Nigeria Cheap flights to Pakistan Cheap flights to India Cheap flights to Philippines Latest Travel News

Top Rated Travel Agency in London UK - Travel House UK

Written by the company

Book Cheap Flights Hotels and Holidays with Best Travel Agency in London UK - Travel House UK
We're committed to our customers We have a long-standing commitment to treat all customers the way we want to be treated – with respect, Support and kindness.
Helping People Travel with Confidence
Book cheap flights, holidays, and Umrah packages with confidence. Travel House UK is ATOL & ABTA protected and trusted by thousands of happy travellers across the UK.
Real People. Real Support. Every Step of the Way.
From your first enquiry to your return home, our team is here to answer questions, solve problems, and provide the support you deserve.
Travel Built on Trust and Experience
Our customers choose us because we believe in transparency, reliability, and delivering the level of service people remember long after their trip.
Making Every Journey Easier
We understand that every traveller has different needs. That's why we take the time to find travel options that work best for you.
Committed to Great Customer Experiences
We value every customer and continually work to provide friendly service, quick responses, and a smooth booking experience from start to finish.

Hustle free flight bookings

Booking is just 5 min away

Booking is just 5 min away
Travelhouseuk is committed to excellence. Our long-standing history assures you that we deliver 100 percent satisfaction to all our customers

Contact info

Thousands Trust Travel House UK

Join our happy customers. Rated 4.8 on Trustpilot. Book today!

4.8

Excellent

TrustScore 5 out of 5

12k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(11,982)

1,163 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good customer support

Very good customer support

23 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

MR ADEBAYO MOSES ADELEKE,

We're happy to hear that our customer support was very good. We appreciate your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

William rose was absolutely helpful and…

William rose was absolutely helpful and was very patient every time I was asking something .he really made the whole process easy and calm .

Thank you travel house for helping through

25 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

PreethyDilip,

We're happy to hear that our team member was so helpful and patient, making your experience easy and calm. We appreciate your kind words and positive feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Good service and the staff are very…patient and friendly

Good service and the staff are very patient especially Jack helped me a lot

24 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Ressy,

We're delighted to hear that you received good service and found our team member to be very patient and helpful. Thank you for sharing your positive feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Excellent service from Robert Simon

Excellent service from Robert Simon. He was very patient with my priorities as I keep changing dates trying to find a better deal and times that suit travelling with a child
Grateful

22 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Revayi Maburutse,

We're so pleased to hear about your excellent experience! It's wonderful to know that our team was patient and understanding while helping you find the perfect travel arrangements, especially with a child. Thank you for your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Mark Benson is amazing always so…

Mark Benson is amazing always so helpful and patient. He goes out his way to help you. On top of that you can’t beat his prices. ⭐️⭐️⭐️⭐️⭐️

25 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Brenda Klare,

We are so pleased to hear that our team member provided such helpful and patient assistance. We appreciate your kind words and are glad you had such a positive experience with our pricing.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Always there for me when i need them

Always there for me when i need them. Thanks Mark.

24 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Sue,

We're truly happy to know we've been there for you. Your kind words mean a lot to us.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Hi Jacob

Hi Jacob, Thanks again for booking this flight for me. I really appreciate how you laid out all the options I requested and gave me the space to think them through before deciding. Your professionalism made the whole process smooth and stress‑free.
Highly appreciated. Michael

24 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Michael,

We're happy to hear that your flight booking process was smooth and stress-free. We appreciate that our team member laid out all the options and gave you space to think them through. Thank you for your kind words!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Excellent service from Maryam

Excellent service from Maryam. She was professional, responsive, and made the booking process smooth and stress-free. Highly recommended!

24 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

b james,

We're happy to hear that your experience was excellent. We appreciate your positive feedback regarding the professionalism and responsiveness that made your booking process smooth and stress-free.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

It was a pleasure to be able share this…

It was a pleasure to be able share this experience with you. Jacob is a wonderful person he was very helpful . He managed to find a flight based on my schedule. I do recommend him if you have any problems find a flight getting in touching with him.
Thank you for your patience and attention.
Regarding
Manuel

24 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Nuno Soares,

We are so pleased to hear that our team provided you with such excellent and helpful service. We appreciate you sharing your positive experience and look forward to assisting you again.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Very happy with Mark's service

Very happy with Mark's service. He was professional and friendly.

23 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Lynda Streak,

We're delighted to hear that you were very happy with the service you received! It's wonderful to know that our team member was both professional and friendly. Thank you for sharing your positive feedback.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars
Travel House UK logo

Reply from Travel House UK

Tanaka Chivorise,

We are so glad to hear you had such a positive experience with our service. We appreciate your kind words!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Good and professional service.

21 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Webster Mutoko,

We are so glad to hear that our service was professional and good. We truly appreciate your positive feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Robert has been fantastic he is always…

Robert has been fantastic he is always helpful any very patience he has a amazing customer service

21 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Neha Janda,

We're happy to hear that you had such a positive experience. It's great to know that our team member was helpful and patient, providing you with amazing customer service. Thank you!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Great Turnaround Time from The Travel House UK Team

The Travel House UK team members always respond immediately and quickly find good flight deals for us. This time was no exception - Mark got my EDI-CPT return flights set up very quickly and had all the documents and arrangements finalised within a very short timespan.

21 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Ross,

We're delighted to hear about your positive experience with us. It's wonderful to know that our team was responsive and efficient in securing your flight arrangements. We appreciate your kind words and look forward to assisting you with your future travel plans.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Immediate reply when I contacted Mark.

Immediate reply when I contacted Mark.
Feedback throughout the process.
Felt really cared for not just an unknown client

21 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Sharon,

We are so pleased to hear that you felt well-supported and informed throughout your experience with us. We truly value your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

A very good platform to book your…

A very good platform to book your reliable flight tickets

22 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Jide Aremu,

We're so glad to hear that you found our platform to be a very good option for booking reliable flight tickets. We truly appreciate your positive feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Excellent service!!

I was dealing with Mark but mainly Marcus. Service delivery was excellent and they went the extra mile for me! It was very easy to deal with Travel House, and being the 1st time utilising their services, and hoping for good service, I was truly impressed. A+++++

21 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Avril van der Merwe,

We are so pleased to hear that our team provided such excellent service and went above and beyond for you. It's wonderful to know that your first experience with us was truly impressive!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Excellent customer services by Gordon…

Excellent customer services by Gordon Smith. I highly recommend him for a smooth, stress free booking.

21 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Tsitsi Fred,

We're delighted to hear about your excellent experience. It's wonderful to know that our team member provided such smooth and stress-free service. Thank you for your kind words!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

William Rose has been so helpful

William Rose has been so helpful. He was very accommodating and patient. I was confused with dates but William was really patient and helpful. He listened to my concerns and tried to meet them. He helped me with the best prices.

21 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Leena Ahluwalia ,

We're delighted to hear that our team member provided such helpful and patient assistance. It's wonderful to know they listened to your concerns and worked to find the best prices for you.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Fantastic service from Ken Douglas at…

Exemplary service from Ken Douglas at TravelHouse UK. He understood my requirements, provided enough quotes to allow me to make an informed decision. All whilst being friendly and professional. Thank you Ken

21 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

TeeM,

We're delighted to hear that our service was exemplary and that you received enough quotes to make an informed decision. We appreciate your kind words about our team member's friendly and professional approach.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look