Travel House UK Reviews 

11,976
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally patient, friendly, and helpful throughout the entire booking process, ensuring that every detail is managed smoothly. Travelers also deeply appreciate the efficient service and great prices, noting that dedicated agents consistently find the best deals to perfectly match individual travel budgets. Some reviewers were not happy with communication issues, noting occasional instances of feeling pressured during conversations or experiencing poor customer support. A few people also mentioned abrupt interactions, occasional hang-ups, or difficulties when trying to get proper assistance with their bookings.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, patience, and dedication during the... See more

Service

Customers consistently note positive experiences with service, highlighting helpful, patient, and... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and reliable support... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as simple, straightforward, and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great pricing and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick and professional response. Friendly service. What I love most is that despite our traveling is distant and complicated about different procedures around, Travel House agent not even helped us wi... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my experience booking a flight through TravelHouseUK. Communication was smooth throughout from the moment I booked, confirmation came quickly and everything was clearly laid out, s... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars, I would! We found ourselves in a stressful situation needing an urgent flight to South Africa for my husband for a Family emergency on just three days' notice. Mark... See more

Company replied

Rated 5 out of 5 stars

Mark was brilliant from beginning to end of my booking. Not only now but for many years. Mark is also using facebook which shows his transparency dealing with clients and exibits his good business e... See more

Company replied


Company details

  1. Travel agent
  2. Airline ticket agency
  3. Flights search site
  4. Travel deals

About Travel House UK

Written by the company

Book Cheap flights and bargain holidays worldwide with TravelhouseUK, the Best travel agency in London UK, trusted and top rated by travellers.

Search millions of flight deals online and get Last minute flights , Cheap airfares, Charter flights, last minute holidays and low cost hotels.

We at TravelHouseUK believe in the paramount importance to keep Quality parallel to Value and strive to attain and retain clients with the same motive – provide best quality with best value.

As retail agents, we aim to connect with our clients and create not just a consumer-supplier relationship, but guard the client interests on an individual level. We work our way through providing the most affluent alternatives with varying competitive airline deals to optimal destinations on the globe.

Our 100+ member team helps us achieve our goal. There’s no stronger foundation for a true partnership with your business. We have a unique culture that ensures our people are aligned with the mindset and strategic direction of our business.

At Travelhouseuk, we believe in providing our customers with the most comprehensive and authentic feedback possible. That is why we only request reviews once a customer has completed their travels, ensuring that our clients have the full picture of their experience with us. We welcome feedback on our staff's friendliness and knowledge, as well as the smooth functioning of all travel arrangements and any issues that may have arisen during the trip.

At Travelhouseuk, we pride ourselves on our commitment to exceptional customer service. Our live call answering within 5 seconds, personalized travel managers, 24/7 emergency helpline, and triple protection for client money are just a few of the reasons that set us apart from our competitors. Additionally, our expert insider knowledge, automatic Air Miles additions, and our support for underprivileged Families initiatives make us a leader in the travel industry. Book with confidence and trust in Travelhouseuk.

Cheap Flights Business Class Flights Fly Now Pay Later Umrah Packages Cheap Flights To Zimbabwe Cheap flights to South Africa Cheap flights to Ghana Cheap flights to Nigeria Cheap flights to Pakistan Cheap flights to India Cheap flights to Philippines Latest Travel News

Top Rated Travel Agency in London UK - Travel House UK

Written by the company

Book Cheap Flights Hotels and Holidays with Best Travel Agency in London UK - Travel House UK
We're committed to our customers We have a long-standing commitment to treat all customers the way we want to be treated – with respect, Support and kindness.
Helping People Travel with Confidence
Book cheap flights, holidays, and Umrah packages with confidence. Travel House UK is ATOL & ABTA protected and trusted by thousands of happy travellers across the UK.
Real People. Real Support. Every Step of the Way.
From your first enquiry to your return home, our team is here to answer questions, solve problems, and provide the support you deserve.
Travel Built on Trust and Experience
Our customers choose us because we believe in transparency, reliability, and delivering the level of service people remember long after their trip.
Making Every Journey Easier
We understand that every traveller has different needs. That's why we take the time to find travel options that work best for you.
Committed to Great Customer Experiences
We value every customer and continually work to provide friendly service, quick responses, and a smooth booking experience from start to finish.

Hustle free flight bookings

Booking is just 5 min away

Booking is just 5 min away
Travelhouseuk is committed to excellence. Our long-standing history assures you that we deliver 100 percent satisfaction to all our customers

Contact info

Thousands Trust Travel House UK

Join our happy customers. Rated 4.8 on Trustpilot. Book today!

4.8

Excellent

TrustScore 5 out of 5

12k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(11,976)

1,163 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Had an excellent conversation and…

Had an excellent conversation and service with Sean,he was very professional and absolutely amazing

13 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Victor Amoako,

We're delighted to hear that you had such an excellent conversation and received amazing service. Your positive feedback is greatly appreciated, and we're glad our team member was professional.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Jimmy carter is as good as it gets in his job…

Jimmy carter is my agent I have known for a while. He has been a very good person who knows what he is doing. He is very patient and tries everything possible to see that he gets a good deal for his customers so they can be happy and come back again.
I will go through him again if I need to travel again. Thank you Jimmy carter.

13 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Rita FYNEFACE ,

We are truly delighted to hear about your exceptional experience. It's wonderful to know that our team member provided such patient and dedicated service, ensuring a great deal for your travel needs. We deeply appreciate your kind words and look forward to assisting you with future travel plans. Thank you for your positive feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Consultant managed to get me a good…

Consultant managed to get me a good value for money for my travel requirements.

11 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Michael,

We're happy to hear that our consultant helped you find great value for your travel needs. Thank you for your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 4 out of 5 stars

Jacob seems good and professional to…

Jacob seems good and professional to his job. He is very patient, flexible and understands customers plights and travelling issues.
Jacob was able to change my travelling ticket without complaint. A person who takes matters into consideration also make a way for for people who can’t pay for tickets straight away but instalment. He appears to be a good travel agent for all types of customers. Well done Jacob, I appreciate.

13 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Susan Boateng,

We are so pleased to hear about your positive experience! It's wonderful to know that our team member was able to assist you with such professionalism and understanding, especially with changing your ticket and offering flexible payment options. We strive to provide excellent service to all our customers.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Wooow the guy called Mike is woow you…

Wooow the guy called Mike is woow you know he is top notch 👌 am so grateful since 2024 he is very good he speaks with respect Mike 10 over 10 for you.

12 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Lerato,

We're so happy to hear about your excellent experience! We truly appreciate your kind words about our team member's respectful and top-notch service. Thank you for your positive feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Gordon is a very experienced agency.he…

Gordon is a very experienced agency.he provide you with all information you would want to know.

11 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Tendai,

We're so happy to hear that our team provided you with all the information you needed. Thank you for your kind words!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

the booking was done nicely.

the booking was done nicely.
All available prices were read to us and we were able to make informed choice with our book.
Shaz was fantastic and he was very helpful throughout.
We have being using your service through Shaz for some years now and each time, we are happy with the service.

11 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Oluremi Adigun,

We're delighted to hear that your booking experience was so positive and that you were able to make an informed choice. It's wonderful to know that our team member was fantastic and helpful, and we truly appreciate your continued loyalty and satisfaction with our service over the years.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Expertise and professionalism.

My booking experience was extremely pleasant and seamless. I was offered several options to choose from and given the choice to go for the best option that suited my needs.

I have booked with the same professional before and he continues to be my go-to individual because he delivers well above and beyond my expectations.

11 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Alfoncina Barry,

We're delighted to hear that your booking experience was so pleasant and seamless! It's wonderful to know that you were offered excellent options and found the perfect fit for your needs. We truly appreciate your continued trust and loyalty.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 1 out of 5 stars

My flight got cancelled and I found out…

My flight got cancelled and I found out a day before no one even communicated.

10 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Princess Maya

We're sorry to hear about this experience. That said, we do want to note that we have AI-based automatic notification systems in place that alert customers as soon as we're informed of any schedule changes, so we'd want to look into what happened here specifically.

If you can share your booking reference, we'll investigate the timeline and get back to you directly.

Travelhouseuk

Rated 5 out of 5 stars

Nathan Blake was of excellent help

Nathan Blake was of excellent help. He helped me choose from a variety of flights and l chose the best with a good price

10 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Ashleen Gatsi,

We are delighted to hear that our team member provided excellent assistance in helping you choose from a variety of flights at a good price. Thank you for your kind words!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Good staff that are more helpful…

Good staff that are more helpful always..Good communication skills and knowledge always..

10 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Mofunjelwa josiah Mthileni,

We're so pleased to hear that our staff provided you with excellent service and demonstrated strong communication skills and knowledge. Your positive feedback is truly appreciated.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 1 out of 5 stars

Online Deception

I was trying to make a booking online and came across Travel House, where they were offering what appeared to be a good deal. I called and spoke to Keven (that's what he said), who initially confirmed that the offer included two checked bags of 23 kg each. He then changed his statement and said that the offer included only one bag of 25 kg.

I pointed out that the offer advertised online clearly states that it includes two checked bags of 23 kg each. He then said that the line was breaking up and hung up the phone.
This is deceptive and misleading. I have a recording of the entire telephone conversation, as well as screenshots of the offer displayed on the website, which clearly show what was advertised.

11 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Didi,

Thank you for flagging this. We don't have anyone by the name of Keven on our team, and we believe this review may be for Travelhouse Holidays, which is a separate entity from us. Could you please double-check which company you spoke with? Happy to help clarify if needed.

Travelhouseuk

Rated 5 out of 5 stars

Abraham was very helpful when I was…

Abraham was very helpful when I was buying my tickets

5 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Johnny Abosi,

We're so happy to hear our team member provided excellent assistance with your ticket purchase. We appreciate your kind words!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Mark and his team were super helpful

Mark and his team were super helpful, efficient and polite not to mention the very best pricing.

10 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Mike Atherton,

We're so pleased to hear that our team was helpful, efficient, and polite, and that you found our pricing to be the best. Thank you for your wonderful feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceptional service

⭐⭐⭐⭐⭐ Exceptional service, thanks entirely to Edwin!
I’ve worked with this particular agency as a returning client, and my experience has been outstanding and downright professional, especially by the thoughtful way they run their business: clear communication, fair practice, and genuine care for their customers. But what truly sets them apart is Edwin.
Edwin is an absolute asset to this team. He is kind, patient, reliable, and always goes above and beyond to help no matter how many times I come back with questions or new requests. He listens carefully, explains everything clearly, and makes sure I feel supported every step of the way. He’s helpful not just because it’s his job, but because he genuinely cares about getting things right and doing the best for his customers as I have noticed.
Consistently excellent service, and I keep coming back and referring them because I know I can trust Edwin. All i can say is Highly recommended! Thank you.....

11 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Mzzz Patience,

We are so grateful for your incredibly kind words and for being a returning client! It truly means a lot to us that you appreciate our clear communication, fair practices, and genuine care. We are especially delighted to hear about your exceptional experience with one of our team members. We pride ourselves on having dedicated individuals who go above and beyond, and we are thrilled that their efforts have made such a positive impact on your interactions with us. Your trust and referrals are the highest compliments we could receive. Thank you for your continued support!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

I recommend this company for all your…

I recommend this company for all your travelling requirements! Mark is professional , responds promptly to quote requests and will always find you affordable but great reputable airlines! He is very supportive throughout until you travel! To avoid online scams i recommend using Travel House UK

10 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Nomathemba,

We are so pleased to hear about your positive experience and that our team member provided professional and prompt service. It's wonderful to know we could find you affordable and reputable airlines and offer supportive assistance throughout your travel preparations. We truly appreciate your recommendation.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Adam was very helpful he made it easy…

Adam was very helpful he made it easy for me to find the flight I required

10 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Lwazi Vundla,

We're delighted to hear that our team member was very helpful in assisting you to find the flight you needed. Thank you for sharing your positive feedback; we truly appreciate it!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Professional people provided a great…

Professional people provided a great service. No quibble.
I needed flights urgently and Mark's team did everything asked

7 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Colleen Hagues,

We're so glad we could assist with your urgent flight needs and provide excellent service. Your positive feedback is truly appreciated!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Really appreciate your service through…

Really appreciate your service through Gordon Smith.he is dedicated to his work.his professionalism is much way forward.he knows how best to tackle his clients.he is irresistible due to his welcoming demeanour.

10 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Rosemary Tichasiyana,

We're so happy to hear about your positive experience! It's wonderful to know that our colleague's dedication, professionalism, and welcoming demeanor made such a strong impression. We appreciate your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look