Travel House UK Reviews 

11,976
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally patient, friendly, and helpful throughout the entire booking process, ensuring that every detail is managed smoothly. Travelers also deeply appreciate the efficient service and great prices, noting that dedicated agents consistently find the best deals to perfectly match individual travel budgets. Some reviewers were not happy with communication issues, noting occasional instances of feeling pressured during conversations or experiencing poor customer support. A few people also mentioned abrupt interactions, occasional hang-ups, or difficulties when trying to get proper assistance with their bookings.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, patience, and dedication during the... See more

Service

Customers consistently note positive experiences with service, highlighting helpful, patient, and... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and reliable support... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as simple, straightforward, and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great pricing and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick and professional response. Friendly service. What I love most is that despite our traveling is distant and complicated about different procedures around, Travel House agent not even helped us wi... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my experience booking a flight through TravelHouseUK. Communication was smooth throughout from the moment I booked, confirmation came quickly and everything was clearly laid out, s... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars, I would! We found ourselves in a stressful situation needing an urgent flight to South Africa for my husband for a Family emergency on just three days' notice. Mark... See more

Company replied

Rated 5 out of 5 stars

Mark was brilliant from beginning to end of my booking. Not only now but for many years. Mark is also using facebook which shows his transparency dealing with clients and exibits his good business e... See more

Company replied


Company details

  1. Travel agent
  2. Airline ticket agency
  3. Flights search site
  4. Travel deals

About Travel House UK

Written by the company

Book Cheap flights and bargain holidays worldwide with TravelhouseUK, the Best travel agency in London UK, trusted and top rated by travellers.

Search millions of flight deals online and get Last minute flights , Cheap airfares, Charter flights, last minute holidays and low cost hotels.

We at TravelHouseUK believe in the paramount importance to keep Quality parallel to Value and strive to attain and retain clients with the same motive – provide best quality with best value.

As retail agents, we aim to connect with our clients and create not just a consumer-supplier relationship, but guard the client interests on an individual level. We work our way through providing the most affluent alternatives with varying competitive airline deals to optimal destinations on the globe.

Our 100+ member team helps us achieve our goal. There’s no stronger foundation for a true partnership with your business. We have a unique culture that ensures our people are aligned with the mindset and strategic direction of our business.

At Travelhouseuk, we believe in providing our customers with the most comprehensive and authentic feedback possible. That is why we only request reviews once a customer has completed their travels, ensuring that our clients have the full picture of their experience with us. We welcome feedback on our staff's friendliness and knowledge, as well as the smooth functioning of all travel arrangements and any issues that may have arisen during the trip.

At Travelhouseuk, we pride ourselves on our commitment to exceptional customer service. Our live call answering within 5 seconds, personalized travel managers, 24/7 emergency helpline, and triple protection for client money are just a few of the reasons that set us apart from our competitors. Additionally, our expert insider knowledge, automatic Air Miles additions, and our support for underprivileged Families initiatives make us a leader in the travel industry. Book with confidence and trust in Travelhouseuk.

Cheap Flights Business Class Flights Fly Now Pay Later Umrah Packages Cheap Flights To Zimbabwe Cheap flights to South Africa Cheap flights to Ghana Cheap flights to Nigeria Cheap flights to Pakistan Cheap flights to India Cheap flights to Philippines Latest Travel News

Top Rated Travel Agency in London UK - Travel House UK

Written by the company

Book Cheap Flights Hotels and Holidays with Best Travel Agency in London UK - Travel House UK
We're committed to our customers We have a long-standing commitment to treat all customers the way we want to be treated – with respect, Support and kindness.
Helping People Travel with Confidence
Book cheap flights, holidays, and Umrah packages with confidence. Travel House UK is ATOL & ABTA protected and trusted by thousands of happy travellers across the UK.
Real People. Real Support. Every Step of the Way.
From your first enquiry to your return home, our team is here to answer questions, solve problems, and provide the support you deserve.
Travel Built on Trust and Experience
Our customers choose us because we believe in transparency, reliability, and delivering the level of service people remember long after their trip.
Making Every Journey Easier
We understand that every traveller has different needs. That's why we take the time to find travel options that work best for you.
Committed to Great Customer Experiences
We value every customer and continually work to provide friendly service, quick responses, and a smooth booking experience from start to finish.

Hustle free flight bookings

Booking is just 5 min away

Booking is just 5 min away
Travelhouseuk is committed to excellence. Our long-standing history assures you that we deliver 100 percent satisfaction to all our customers

Contact info

Thousands Trust Travel House UK

Join our happy customers. Rated 4.8 on Trustpilot. Book today!

4.8

Excellent

TrustScore 5 out of 5

12k reviews

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4.8

All reviews

(11,976)

1,163 reviews in the last 12 months

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Rated 5 out of 5 stars

I would like to thank Jacob Hunt for…

I would like to thank Jacob Hunt for helping me when i was stranded he helped me with out questioning immediately i got a new ticket after i missed my flight the previous day, i was stressed, he was very calm,very professional well done Mr J Hunt i really appreciate you

2 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Martha Mavunga,

We're so glad to hear that our team member was able to assist you efficiently and professionally when you were in a stressful situation. We appreciate your kind words and are happy that you received your new ticket.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 4 out of 5 stars

Fly Air zim

Have always got good service by the staff

30 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Felistas Mujeri,

We are delighted to hear that you consistently receive good service from our staff. Thank you for sharing your positive experience!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Great service

Brian Green is excellent. I have recommended him to my friends and family.

3 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Sofie,

We are so happy to hear about your positive experience and appreciate you sharing it with your friends and family.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 3 out of 5 stars

I used Travel house because of the…

I used Travel house because of the option to pay in instalments but with more and more companies including airlines now having this option, my experience with travelhouse this time showed it’s better if you pay direct to the airline. Negatives were 1) added charges to flight ticket that was already decent priced and 2) additional charges to ticket changes. There was an agreed additional charge per the contract you sign but then I was being quoted with other prices much higher. And when I asked for the reason, it seemed I was annoying the guy by asking for transparency. I would say there are other options available now for flight tickets. Explore them.

31 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Amanda ,

We appreciate you sharing your recent experience with us. We are concerned to learn about the additional charges and the difficulties you encountered when trying to understand them. We aim for complete transparency in our pricing and regret that we fell short in your case. We are reviewing our processes for communicating changes and additional costs to ensure clarity for all our customers. Your feedback is invaluable as we continuously work to improve our services.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Good day everyone

Good day everyone, I would like to thank and give Terry Brooks many thanks for his service and professional manner he went about helping me booking my flight for my relative’s funeral. As we all know it is a stressful time and so far away but I can’t thank Terry Brooks enough to get me a flight so that I can go and say my good-bays and support family and friends. Many thanks Trevalhouse (Terry Brooks) I will be recommending you guys for anyone who needs a flight. May your team grow and go from strength to strength, Once again many thanks.
Johansen Hendricks

1 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Joe,

We are truly touched by your kind words and appreciate you taking the time to share your experience. It means a great deal to us that we could assist you during such a challenging time. We understand the importance of being there for loved ones, and we are glad our team could facilitate your travel. Your recommendation is highly valued, and we are committed to continuing to provide exceptional service. We wish you and your family strength during this period.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Edwin

Edwin, at Travel House is really amazing. He is very patient and very helpful. Thank you so much for your support throughout the booking process and l recommend this travel agency to others.

28 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Portia Mapfumo,

We're delighted to hear that our team member was amazing, patient, and very helpful throughout your booking process. We appreciate your support and recommendation of our travel agency to others.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Shaz is always helpful

30 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Ratidzo,

We're so glad to hear that our team member was helpful. We appreciate your kind words and positive feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Nathan Blake- great customer service

Nathan Blake was very helpful in securing a booking for me. Very professional and I l really appreciated the way he made recommendations and allowed me time to decide on my own and not being pushy

31 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Esther Jana,

We're happy to hear that securing your booking was a professional and positive experience. We appreciate you highlighting the helpful recommendations and the comfortable decision-making process.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

So far the best go to is Travel house…

So far the best go to is Travel house and feels like have a personal assistant -Gordon Smith is very prompt to respond and give variable options and spot on.Am happy with options to pay deposit and lock in my ticket. Amazing customer service and thumbs up Gordon

31 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Pett,

We're so happy to hear that you consider us your best go-to and that you feel like you have a personal assistant. It's wonderful to know that our team member is prompt and provides variable, spot-on options. We appreciate your happiness with the deposit options and amazing customer service.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Never dissapointed and Jamal Woods was…

Never dissapointed and Jamal Woods was the best as usual. Thank you

8 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Hannie,

We are so happy to hear you consistently have a great experience with us. We appreciate your kind words!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

We booked multiple trips to Europe…

We booked multiple trips to Europe provided us with vip lounges throughout all airports vip escorts to and from passport control fast track. In Berlin airport they escorted us through private entrance to the terminal and customs and our own private lounge not just Berlin other airports and also premium hotels and cars. I trust this company. Adam was on the phone with us throughout all our journey also done the checking on our flights. Many things to list. Will definitely use their services on our Iceland trip on August. Our trip came to approximately £60,000 I trusted them with our money not a problem I have been through entire my trip.

21 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Mohamed Mohammad,

We are absolutely thrilled to hear about your exceptional experience with us! It's wonderful to know that we could provide such a seamless and luxurious travel experience, from VIP lounges and escorts to private entrances and premium accommodations. We truly appreciate your trust in our services and are delighted that your trip was entirely problem-free. We look forward to assisting you with your Iceland trip in August!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Gary Brown is a star

Gary Brown is a star always goes the extra mile to get the best deal

30 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

MR S HEBBORN,

We're so glad to hear about your positive experience! We always aim to provide excellent service and go the extra mile. Thank you for your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Gordon Smith has been an excellent…

Gordon Smith has been an excellent Customer Service rep and ambassador for his company.
His work is with great detailed and professional care.

30 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

MROLUAJOHNSON,

We're delighted to hear about your positive experience. We appreciate your kind words highlighting the detailed and professional care provided by our team member.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

A company is only as good as the people…

A company is only as good as the people they employ. Tony is my agent and has always been exceptionally professional and proactive in finding the best flight deals in response to my specific requirements. I have no hesitation in recommending Travelodge House.

30 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Richard Benns,

We are delighted to hear about your positive experience with us! It's wonderful to know that our agent consistently provides professional and proactive service in finding the best flight deals. We appreciate your recommendation.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

I would like to recognise Mark Benson…

I would like to recognise Mark Benson from Travel House UK for his outstanding and professional service and for swiftly booking my international travel, making it entirely hassle-free. I am a repeat customer because of his reliable support, attention to detail and ability to find the best flight options to suit my needs. Thank you Mark.

30 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Karen Bryson,

We are so pleased to hear about your excellent experience and that our team member provided such professional and efficient service for your international travel needs. We truly value your continued trust in us and appreciate you highlighting the reliable support and attention to detail that made your booking hassle-free. Thank you for your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Jessica@ Travel house Brilliant customer service agent

I spoke to Jessica firstly on WhatsApp and she was very helpful with all the flights and costing and spoke to her the same afternoon when I picked a flight she sorted all the ticket out for me and after the call she sent me a further email which had my ETicket on.
Was great service
Thanks very much

29 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

GILLIAN GOODING,

We are so pleased to hear about your excellent experience with us! It's wonderful to know that our team was helpful and efficient in assisting you with your flight arrangements and getting your e-ticket sorted so promptly. We truly appreciate your kind feedback.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Pleased Client,

Pleased Client,

So pleased with Victor Hunt customer service it’s been brilliant service from him. He needs to keep it up.

10 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Tafadzwa Ziwenga,

We are so pleased to hear about your excellent experience with our customer service. We truly appreciate your kind words and positive feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

5* service for Edwin

Travel Agent Edwin went above and beyond to secure my last minute flight booking. Would recommend travel house for anyone wanting flexible payments for long/short haul flights. Very trustworthy

29 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Michelle Tuvi,

We're happy to hear that our agent went above and beyond to secure your last-minute flight booking. We appreciate your recommendation for our flexible payment options.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

My name is Delroy Waite and booking…

My name is Delroy Waite and booking with Travel house was stress free and straightforward. Terry the staff who assisted me with my Booking provided a first class service. He was very friendly and listened to any concerns I had. Moreover, I was able to pay for my trip in monthly installments which was of great help to me financially. I would recommend Travel house to anyone wanting a hassle free service when booking their holiday.

29 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

delroy waite,

We're so pleased to hear that your booking experience was stress-free and straightforward. It's wonderful to know that our team member provided first-class service, was friendly, and addressed all your concerns. We're also glad that the monthly installment option was helpful. Thank you for recommending us!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

I booked some flights with Travel house…

I booked some flights with Travel house UK. Marcus was the agent I dealt with, he was efficient and answered all my questions promptly and the service was excellent. I would definitely recommend them for any of your travel arrangements.

28 July 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Maxine Du Plessis,

We are so happy to hear about your positive experience with us! It's wonderful to know that our agent was efficient and provided excellent service. We truly appreciate your recommendation and look forward to assisting you with future travel plans.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

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