Pedro Ramirez helped immensely on Nov 9, when the airline accidentally had us going to Miami, instead of Ft. Lauderdale. We were to leave the next morning. Then they were going to charge us an exo... See more
Company replied
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See what reviewers are saying
I tried to complete my booking three times but had trouble with the payment. After giving up I got a call from TravelJunction. I was helped through the process by a helpful young man who gave me... See more
Company replied
We booked our emitates flights through travel junction. But we got a call back saying one of our flights seats are no longer available dxb to yyz and therefore we were asked to pay $250 more per ticke... See more
Company replied
Great price excellent customer service , Vance Victor went above and beyond to help me ensured everything was in order Also told me for any future queries on this booking I can contact him directly... See more
Company replied
Company details
Information provided by various external sources
https://t.co/PLa5yBNi30 is an online company offering online travel products and services.
Contact info
Salisbury Road, TW4 6JQ, Hounslow, United Kingdom
- 8442160381
- info@traveljunction.ca
- www.traveljunction.ca
4.3
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Failing twice in their trap
I allowed myself to get into this company trap twice This is what I learned:
- traveljunction (TJ) puts the lowest priced offers as a bite to lure customers
- customer books quickly a "good" deal
- TJ sends a quick confirmation and gets customer's credit cards to ensure payments
- next day they call customer to tell them that TJ cannot meet agreed price but they can offer the same flights for approx. 30% higher price
- if customer wants to cancel they tell them that cancellation fees must be paid, which is about 30% of the initially booked price
- so customer has a choice to pay 30% booking cancelation fees, or 30% higher price
- then TJ adds another lie telling them that price includes some baggage
- when customer later checks everything with the flight provider, he finds that the price is just basic with no laggage included
I need to share my experience with others to prevent them failing into the same scam.
03/11/2025:
TJ replied to my review that they don’t have my data and asked me to provide it. This is just another lie, because they have my name, phone number, email address since we had along discussion over phone, we exchanged few emails and they have issued booking for mentioned flight to me.
9 March 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
It's a scam
It's a scam, don't believe what the 5stars ones say, those are bought. They try to squeeze more money out of you after you book and say only half the tickets went through. Then they had the audacity to give me trouble
18 February 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Booked an advertised price and was…
Booked an advertised price and was called minutes later telling me the Airline had changed the flight but I could pay $400 more for a similar flight…I refused that option but had to pay a $75 cancellation fee even though I hadn’t purchased anything.
Total scam…DO NOT USE!
6 February 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
The same scam tactics are described by…
The same scam tactics described by everyone who gave an honest review happened to me. Paid for 4 tickets and then they called me stating that only 2 were confirmed and to confirm the other 2 tickets all 4 tickets would be 230 dollars more. what a joke. Avoid at all costs. All the positive reviews are so clearly fake.
9 February 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Quite helpful and polite
Quite helpful and polite. Fully understood my needs
3 February 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
It is a scam
It is a scam. Do not fall for the low price, they will call you and ask you for more money to release the ticket.
28 January 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Reply from TravelJunction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Straight forward booking process and…
Straight forward booking process and good prices but the tickets were not sent immediately. I contacted the customer service on Whatsapp the next day and they sent the tickets quickly
13 November 2024
Unprompted review
Reply from TravelJunction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Awful Service - DO NOT USE!
This was by far, the WORST flight booking experience I've ever had. I found a great deal in early October for a flight over the holidays.
Strike one: Within minutes of booking, I get a call saying that the flight isn't available and the next best option is $1000 more expensive (still cheaper than any other flight).
Strike two: When my tickets don't arrive for days (after I was told they would be emailed within 20 minutes) the agent I was dealing with was extremely unprofessional and kept repeating: "don't worry ma'am, you'll get the tickets, trust me. You can't find this price anywhere else". I in fact, did not get the tickets!
Strike 3: after a month of STILL NOT RECEIVING my tickets, I'm told there's something wrong with the flight back, and I have to change airlines, for an ADDITIONAL COST! (Still cheaper than anything else I can find). After a week of not receiving these tickets, they finally succumb, and admit that they can't get me my flight at the cost promised.
The entire process lasted about 6 weeks, I lost a month and a half of looking elsewhere for tickets, and the customer service was deplorable. DO NOT USE TRAVEL JUNCTION AT ALL!!!
22 November 2024
Unprompted review
Reply from TravelJunction
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
recently booked a flight and received…
recently booked a flight and received an email confirming my reservation along with the price. The next day, I was contacted by a gentleman named Frank, who informed me that my return ticket wasn’t confirmed due to the flight being full. I immediately asked why it was still available for booking on the website if it wasn’t confirmed. Instead of listening to my concerns, Frank interrupted me repeatedly, not allowing me to finish my sentences.
He then told me that in order to confirm my return ticket, I would need to pay extra for the same flight. This was contradictory: first, he said the flight couldn’t be confirmed because it was full, but then he claimed that paying extra would secure my seat. Throughout the conversation, Frank was rude and clearly frustrated, making the experience very unpleasant.
I’ve since tried to contact customer service again, but I’ve received no response. I strongly advise caution when booking with this website. They advertise low prices but seem to find ways to demand more money later through misleading excuses.
22 November 2024
Unprompted review
Reply from TravelJunction
Dear Passenger,
We apologize for the inconvenience caused to you.
We understand you tried to book flights with us. However, at the time of booking your credit card never changed, which is required in order to confirm your flights.
Fares are dynamic in nature and can be change any time by the airline. Fares, offers, and rules are subject to change without notice. All prices displayed on our website are subject to change at any time without prior notice. Airlines and other travel suppliers may change their prices without notice. Once the promotional prices expires then we abide by airline policies and procedures. As we both know.
Do not hesitate to email or contact me, if you require further assistance. I and my service team will ensure that your query will be resolved on high priority.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Experience was all good
Experience was all good. E-tickets received! Whoop holiday time!
11 November 2024
Unprompted review
Reply from TravelJunction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
It's scam
It's scam. They take your information and charge your credit card.
13 November 2024
Unprompted review
Reply from TravelJunction
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Reply from TravelJunction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Reply from TravelJunction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
You're a Scam
To Travel Junction...
Here's the Booking Reference number that you asked me about my first review.
Dear Traveler,
Greetings from traveljunction.ca!!
As discussed you cannot take the flight and agreed to pay a voluntary cancellation fee of CAD 159.00, Since the payment remains pre-authorized, we will be only taking CAD 159.00 for the passenger as discussed and the remaining amount will be there with your bank as it is. Though they may take a few days to reflect it in your account, we are only going to accept the mentioned amount of $159.00 CAD for the passengers .
Total Voluntary cancellation fee is CAD 159.
Booking Reference No- XP665160
3 November 2024
Unprompted review
Reply from TravelJunction
Dear Passenger,
We sincerely regret any inconvenience this has given you.
We recognize that you attempted to make a flight reservation with us. However, we called you to let you know that your flight was not confirmed by the airline at the time of booking. The options that were available at that time were given to you by our agent. Since you consented, we move forward with the cancellation. Without their consent, we are unable to charge any passenger randomly.
Because of their dynamic nature, fares are subject to change at any time by the airline. Our website's prices are subject to change at any time and without notice. Without prior warning, airlines and other travel suppliers may alter their rates. We follow the rules and regulations of the airline after the special prices have ended. As both of us are aware.
Please don't hesitate to email or get in touch with us if you need more help. Together with our support staff, we'll make sure your question is answered as soon as possible.
We apologize once more for any inconvenience. We'll wait for your response and be alert to work and find a solution as soon as possible.
Thanks and Regards,
Customer Relations Team
Scam website
Scammy from the get go. A portion of my trip was cancelled, and they never contacted me to inform me. I then asked for a refund, as they wanted more money to rectify. No refund to be seen. DO. NOT. BOOK.
29 October 2024
Unprompted review
Reply from TravelJunction
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Super easy booking process- would…
Super easy booking process- would recommend
15 October 2024
Unprompted review
Reply from TravelJunction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Nice speaking to the Agent
19 October 2024
Unprompted review
Reply from TravelJunction
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Happy to deal with easy to do on the…
Happy to deal with easy to do on the phone.
5 October 2024
Unprompted review
Reply from TravelJunction
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Reply from TravelJunction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honored to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
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