I am trying to get my money back for a cancellation and they don't answer me. They blocked me from WhatsApp and Instagram. They never answered me. The numbers don't work. It's $800 for my cancellatio... See more
Travel O Tree
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See what reviewers are saying
Rose Smith guided me through the entire process in a nice calm manner and got me the tickets I needed for a good price! She provided the airport departure and arrival times and confirmation and itiner... See more
Company replied
Will definitely use Travel O Tree in the future. We had an amazing experience working with Luna. She went above and beyond my expectations, and went out of her way to make sure we had a satisfyin... See more
Company replied
Arvy is very helpful and professional agent he helped me with my flight reservation and found me a very reasonable price . Highly recommended company, Thanks again,
Company details
Written by the company
Travel O Tree specializes in providing travel-related services, ensuring a seamless and hassle-free experience.
Contact info
12841 96 Ave Surrey, BC V3V 6V9, V3V 6V, Surrey, British Indian Ocean Territory
- +1(888) 783-2840
- info@travelotree.com
- www.travelotree.com
I am trying to get my money back for a…
I am trying to get my money back for a cancellation and they don't answer me. They blocked me from WhatsApp and Instagram. They never answered me. The numbers don't work. It's $800 for my cancellation.
8 May 2024
Unprompted review
Arvy is very helpful and professional…
Arvy is very helpful and professional agent he helped me with my flight reservation and found me a very reasonable price .
Highly recommended company,
Thanks again,
26 July 2024
Unprompted review
Highly recommended.
Experiencing the best service in the city from past few years in terms of price and facilities. I love the quick response and their helpful advice on the queries. MUST GO FOR IT 😀
3 June 2024
Unprompted review
Richie Jones is a very patient agent. He did an excellenr job by patiently finding a good flight for my travel.
Booking my travel
20 March 2024
Unprompted review
Reply from Travel O Tree
Thank you for your positive feedback! We'd love to assist you in booking again. Please call us at +1(888) 783-2172 or email support@travelotree.com to plan your next adventure.
Best regards,
Samantha Jones
(Customer Relation Manager)
SCAM ARTIST…
This Company SCAMED me out of $287,00 posing as ENTERPRISE CAR RENTAL. I've got the name of whoever cashed the Giftcard they SCAMED Me into sending thinking that I was RESERVING A CAR...Well Wal-Mart got their Name,, That Card (Front & Back) and My PROOF OF PURCHASE with My Creditcard. So I'm OK. Just know that Authorityies are AWARE OF THIS SCAM ORGANIZATION.
6 March 2024
Unprompted review
Reply from Travel O Tree
Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your recent booking with us. We take customer concerns seriously and appreciate your patience.
Regarding the situation you described, we understand that the car rental company’s policy requires customers to present a credit card at the time of pickup for security purposes. We regret any misunderstanding or inconvenience this may have caused.
We appreciate your understanding, and we have promptly processed a full refund for your reservation. If you have any further concerns or questions, please feel free to call us at +18662701413 or email us at support@travelotree.com. Our team is here to assist you.
Once again, we apologize for any inconvenience, and we hope to have the opportunity to serve you better in the future.
Best regards,
Samantha Jones
(Customer Relation Manager)
Garry has been excellent in booking a…
Garry has been excellent in booking a complex flight for us. Patient and explained everything.
6 March 2024
Unprompted review
Reply from Travel O Tree
Thank you for your positive feedback! We'd love to assist you in booking again. Please call us at +1(888) 783-2172 or email support@travelotree.com to plan your next adventure.
Best regards,
Samantha Jones
(Customer Relation Manager)
Rose Smith guided me through the entire…
Rose Smith guided me through the entire process in a nice calm manner and got me the tickets I needed for a good price! She provided the airport departure and arrival times and confirmation and itinerary numbers during the call. Rose used simple everyday language and not indecipherable jargon. If I need to book airline tickets again I will definitely ask for Rose!
3 March 2024
Unprompted review
Reply from Travel O Tree
Thank you for your positive feedback! We'd love to assist you in booking again. Please call us at +1(888) 783-2172 or email support@travelotree.com to plan your next adventure.
Best regards,
Samantha Jones
(Customer Relation Manager)Thank you for your positive feedback! We'd love to assist you in booking again. Please call us at +1(888) 783-2172 or email support@travelotree.com to plan your next adventure.
Best regards,
Samantha Jones
(Customer Relation Manager)
GLAD I RAN INTO YOU! All requests were fulfilled with…
All requests were fulfilled with curteous accurracy by Eddie Fischer and Customer Support on an emergency trip sprained on me recently. Thank you.
16 February 2024
Reply from Travel O Tree
Thank you for your positive feedback! We'd love to assist you in booking again. Please call us at +1(888) 783-2172 or email support@travelotree.com to plan your next adventure.
Best regards,
Samantha Jones
(Customer Relation Manager)
I experienced great because( flight Ticket)
I experienced great because, the agent Luna Taylor was very patient and worked tirelessly to find a better deal from what the initial price was.
23 February 2024
Unprompted review
Reply from Travel O Tree
Thank you for your positive feedback! We'd love to assist you in booking again. Please call us at +1(888) 783-2172 or email support@travelotree.com to plan your next adventure.
Best regards,
Samantha Jones
(Customer Relation Manager)
Terrible experience
They sold me tickets. Confirmed them. Then I got a call and was on the phone for two hours while they tried to send me to a different airport. Was terrible experience.
15 February 2024
Reply from Travel O Tree
Thank you for taking the time to share your feedback with us. We appreciate your honest opinion and we are sorry to hear that you were not satisfied with our service.
We understand your frustration and disappointment when you were unable to book the flight at the price you saw online. Unfortunately, the fares offered by the airlines are dynamic and subject to change at any time, depending on the availability and demand. We have no control over the prices set by the airlines, and we always try to offer the best deals available at the time of booking.
Please feel free to contact us at +1(888) 783-2172 or email support@travelotree.com if you have any questions or concerns. We are always here to help you.
Best regards,
Samantha Jones
(Customer Relation Manager)
Booked online for advertised price
Booked online for advertised price. Got a phone call, that price no longer available, gonna cost $300 more
After review the agent text me about the one star rating. Really????
14 February 2024
Reply from Travel O Tree
Thank you for taking the time to share your feedback with us. We appreciate your honest opinion and we are sorry to hear that you were not satisfied with our service.
We understand your frustration and disappointment when you were unable to book the flight at the price you saw online. Unfortunately, the fares offered by the airlines are dynamic and subject to change at any time, depending on the availability and demand. We have no control over the prices set by the airlines, and we always try to offer the best deals available at the time of booking.
Please feel free to contact us at +1(888) 783-2172 or email support@travelotree.com if you have any questions or concerns. We are always here to help you.
Best regards,
Samantha Jones
(Customer Relation Manager)
Excellent customer service relation with follow up
Very articulated customer service relation
19 February 2024
Unprompted review
Reply from Travel O Tree
Thank you for your positive feedback! We'd love to assist you in booking again. Please call us at +1(888) 783-2172 or email support@travelotree.com to plan your next adventure.
Best regards,
Samantha Jones
(Customer Relation Manager)
Great and good to meet people like that…
Great and good to meet people like that agent of yours. He is a great people.
20 February 2024
Unprompted review
Reply from Travel O Tree
Thank you for your positive feedback! We'd love to assist you in booking again. Please call us at +1(888) 783-2172 or email support@travelotree.com to plan your next adventure.
Best regards,
Samantha Jones
(Customer Relation Manager)
The patience that luna had with me
The patience that luna had with me
16 February 2024
Unprompted review
Reply from Travel O Tree
Thank you for your positive feedback! We'd love to assist you in booking again. Please call us at +1(888) 783-2172 or email support@travelotree.com to plan your next adventure.
Best regards,
Samantha Jones
(Customer Relation Manager)
Reply from Travel O Tree
Thank you for your positive feedback! We'd love to assist you in booking again. Please call us at +1(888) 783-2172 or email support@travelotree.com to plan your next adventure.
Best regards,
Samantha Jones
(Customer Relation Manager)
She was very helpful
8 February 2024
Unprompted review
Reply from Travel O Tree
Thank you for your positive feedback! We'd love to assist you in booking again. Please call us at +1(888) 783-2172 or email support@travelotree.com to plan your next adventure.
Best regards,
Samantha Jones
(Customer Relation Manager)
If I could give Luna more than 5 stars I would
Will definitely use Travel O Tree in the future.
We had an amazing experience working with Luna. She went above and beyond my expectations, and went out of her way to make sure we had a satisfying experience! She was easy to get a hold of and ALWAYS made her self available to return my calls/ text. Thankful to have found this company and to have worked with Luna!
1 February 2024
Unprompted review
Reply from Travel O Tree
Thank you for your positive feedback! We'd love to assist you in booking again. Please call us at +1(888) 783-2172 or email support@travelotree.com to plan your next adventure.
Best regards,
Samantha Jones
(Customer Relation Manager)
Luna's review.
This company is very reliable and truthful with me Luna is a great help to book my flights in Africa.she looks for deals for me and see that l got them .
She is very patient with me even if l make changes on my flight.l love this company and thank you luna to be there for me and my sister. We love your services.
27 January 2024
Unprompted review
Reply from Travel O Tree
Thank you for your positive feedback! We'd love to assist you in booking again. Please call us at +1(888) 783-2172 or email support@travelotree.com to plan your next adventure.
Best regards,
Samantha Jones
(Customer Relation Manager)
Max Wilson was very helpful w flights
Max Wilson was very helpful w flights, seats and car rental! He spent a lot of time with me, working on my trip from Newark to Phoenix with my daughter and two granddaughters. Max was a terrific help!
27 January 2024
Unprompted review
Reply from Travel O Tree
Thank you for your positive feedback! We'd love to assist you in booking again. Please call us at +1(888) 783-2172 or email support@travelotree.com to plan your next adventure.
Best regards,
Samantha Jones
(Customer Relation Manager)
Great experience
Great experience, especially James Wood who helped us with every steps of the buying tickets to travel and even follow up after the arrival. We appreciate your awesome services. We strongly recommend to everyone to use this service. Thank you
26 January 2024
Unprompted review
Reply from Travel O Tree
Thank you for your positive feedback! We'd love to assist you in booking again. Please call us at +1(888) 783-2172 or email support@travelotree.com to plan your next adventure.
Best regards,
Samantha Jones
(Customer Relation Manager)
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