TravelPlanners Reviews 

957
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable throughout the entire booking process. Travelers truly appreciate the personalized attention and great deals provided when planning complex multi-destination holidays and memorable group trips. Some reviewers were not happy with the post-booking support, noting occasional issues like missing hotel reservations or unexpected extra expenses. A few customers also mentioned experiencing poor communication and frustrating difficulties when trying to resolve problems with customer service representatives.

What people talk about most

Holidays

Clients share positive opinions on holidays, noting that the booking experience is seamless and stress-free.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, patience, and lack of pushy sales... See more

Booking process

Customers report positive experiences with the booking process, highlighting helpful and professional agents... See more

Service

Reviewers mention positive feedback about service, highlighting outstanding and seamless booking experiences... See more

Customer service

Users describe positive interactions with customer service, noting that agents are extremely helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having just booked a holiday with Paul I thought I leave a little review. To be fair I must have a bit of a pain having idea of a few different multi location holidays before settling on one. Paul hel... See more

Company replied

Rated 5 out of 5 stars

From the start of the booking of our holiday Paul was so helpful, knowledgeable and helped plan the perfect trip. We travelled to Las Vegas then San Francisco and finally New York. Everything went se... See more

Company replied

Rated 5 out of 5 stars

TravelPlanners sorted my holiday to Walt Disney world Florida. They got me a great price the staff were very helpful and knowledgeable, always available to chat to. Flight with BA, car hire with hertz... See more

Company replied

Rated 5 out of 5 stars

Absolute 5 star service from Paula… she has just booked our group of 7 a fantastic holiday to Orlando next year. Nothing was too much trouble.., Paula was very patient with all our questions & got us... See more

Company replied


Company details

  1. #139 of 205 best companies in Travel agent

Written by the company

We have a team of experienced and well trained travel advisors, and you will be assigned your own personal advisor, be given their direct telephone number and email address and looked after like a real person, not a number! At Travelplanners we specialise in tailoring the perfect worldwide holiday itinerary and have negotiated great value rates for flights, hotel and car rental whether you are travelling for business or pleasure.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

957 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(957)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul has been amazing

Paul has been amazing! He found a holiday to suit our budget and made it possible to go back to our favourite place! He had great communication and he even helped our friend book on as well.
Thanks Paul for everything!

3 June 2025
Unprompted review
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Reply from TravelPlanners

Thank you so much, we are delighted to have been able to find the perfect holiday
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Quality service through Travelplanners

We have continued to book our holidays through Travelplanners for several years because of their excellent service and competitive pricing. Paul is excellent, he is friendly and professional and always finds us a great deal at Disney World based on our preferences. We would certainly recommend Travelplanners and will continue to book our holidays through them and hopefully Paul. Thanks Paul

17 May 2025
Unprompted review
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Reply from TravelPlanners

This is great to hear! Thank you so much for your continued loyalty
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Used travel planners lots of times and…

Used travel planners lots of times and had Paul help with my holidays a couple of times. Very good service and a top guy would definitely recommend

3 June 2025
Unprompted review
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Reply from TravelPlanners

Thank you for sharing your wonderful review
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

If I could give 6 stars I would

If I could give 6 stars I would! I dealt with Paula, she was fantastic from start to finish. Looked at so many different options to cater to my family’s needs. And made sure everything was set in stone before finalising the plans! Honestly couldn’t have been more helpful, have already enquired with her for our next holiday! Thanks again Paula ☀️

1 June 2025
Unprompted review
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Reply from TravelPlanners

Thats so great to hear and we would really appreciate your 6 star review! Thank you
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Sean Miller has been amazing helping me…

Sean Miller has been amazing helping me to plan my holiday to Florida, to make this stress free when I arrive. Sean has helped with all the finer details, finding me the best options and prices - nothing has been too much trouble. I would highly recommend travel planners and most definitely ask for Sean!!!
Thank you so much.

15 May 2025
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Reply from TravelPlanners

Thank you for sharing your great booking experience, we are always pleased to hear that our customers are receiving a 5 star service
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Had an amazing time

We had an amazing time in Las Vegas and San Francisco, the hotels recommended were spot on, great location, fantastic rooms, our flights went very smoothly, thanks Paula for making this a trip to remember

21 May 2025
Unprompted review
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Reply from TravelPlanners

Thanks so much for taking the time to leave this lovely feedback, we are so pleased that you had a great time
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

American road trips

Been coming to Travelplanners for years to arrange our American roadtrips

19 May 2025
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Reply from TravelPlanners

We are so pleased that you continue to book with us and look forward to helping you in the future
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Paul has been an amazing travel…

Paul has been an amazing travel consultant throughout the whole process, he is very prompt interms of responding to my emails and requests. He has always found the best deals with great locations and I would highly recommend him. I will be contacting Paul each time for holiday quotes and have recommended him on social media and to my work colleagues, and family members.
Thanks again Paul

22 May 2025
Unprompted review
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Reply from TravelPlanners

Thank you for the fabulous comments. I will pass these on to Paul
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Paula was amazing

Paula was amazing! I struggled for a long time looking at multiple sites and different holidays for a group of 5. I came across travel planners and Paula gave me a call and sorted everything for us. I would highly recommend this company as she put my mind at rest and explained everything thoroughly. Thank you so much for putting together an amazing holiday for us 😊.

15 May 2025
Unprompted review
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Reply from TravelPlanners

We are so pleased to of been able to help
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Route 66 Road Trip

Had a 3 week road trip across Route 66 planned for us by Tyler of TravelPlanners. He talked us through the standard 16 day package and then made adjustments to cater for our needs and extended it to 19 days. The use of TravelPlanners took the complexity out of arranging accommodation at 12 different hotels, flights and a hire car. Exceptional value for money and was unable to find anything that came close. Will be using them again for a Southern States road trip in the future. A huge thank you to Tyler.

21 April 2025
Unprompted review
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Reply from TravelPlanners

Thank you so much for sharing your experience, we love putting together these complex itineraries and its always lovely to hear how amazing the holiday was.
We look forward to your next booking
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Excellent service and response

Booked a family holiday with Paula Stanton and delighted with the service received. Will not hesitate to contact Paula again with any future holiday enquiries. Really pleased with everything and looking forward to our 2026 family Disney vacation. Thanks Paula - you’re a star ⭐ ⭐ ⭐ ⭐ ⭐

16 May 2025
Unprompted review
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Reply from TravelPlanners

I am delighted to hear of your booking experience with Paula, she is completely dedicated in providing the best holidays and your holiday looks amazing. We really appreciate your feedback
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Booked my Trip with Paula Stanton,She…

Booked my Trip with Paula Stanton,She was absolutely fantastic.Very knowledgeable about my trip.Give details what I wanted and she sorted it perfectly.Fantastic price Too,Will 100 % be using them again and will be telling friends and family about them Too.Big thanks from our family can’t wait for our holiday.⭐️⭐️⭐️⭐️⭐️

13 May 2025
Unprompted review
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Reply from TravelPlanners

Thank you for your lovely words, I will be happy to pass these kind comments on to Paula,
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Really impressed with the service we’ve had.

Really impressed with the service we’ve received from Steve Taylor. He was happy to respond to my multiple questions and ensured that he found the best way for us to experience our holiday whilst sticking, as best, to our budget. Looking forward to actually going on the holiday - our bigger holiday yet - to enjoy what has been booked for us.

28 April 2025
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Reply from TravelPlanners

We really appreciate you leaving this amazing review. I am delighted that Steve was able secure what looks to be a dream holiday, if there are any more questions please feel free to get in touch
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Excellent customer service….

Our Travel Planner staff Paul had endless patience with our questions, and we were eventually able to book our holiday 😁

25 April 2025
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Reply from TravelPlanners

We’re absolutely delighted to hear that Paul provided you with excellent customer service and supported you patiently throughout the booking process. We know how important it is to feel confident and well-informed when planning a holiday, and it’s wonderful to know Paul made that possible for you.
We truly appreciate your feedback and look forward to helping you plan many more memorable holidays in the future.
Warm regards,
Lisa
Operations Manager

Rated 5 out of 5 stars

Paula Stanton was very helpful and…

Paula Stanton was very helpful and called me back when needed with little wait time. Would book again

9 May 2025
Unprompted review
TravelPlanners logo

Reply from TravelPlanners

Thank you for taking the time to leave this wonderful review, I am so pleased to hear that Paula was able to help and that you would book with us again,
Kind Regards
Lisa
Operations Manager

Rated 2 out of 5 stars

Not a great agent...

I previously booked a USA package through them which went fine overall—except for one hotel that wasn't what I expected. I gave them another chance for a Canada trip, but that turned out to be a mistake.

I was completely transparent upfront, even sharing a competitor’s quote to see what they could offer. They came back with what looked like a good deal, so I booked and paid. Only after payment was I told that one of the hotels was "on request" and that to get a like-for-like option, I'd need to pay an extra £1,000 to £1,500. The alternative? Get downgraded to a 4-star hotel at no cost, or pay extra for a slightly better 4-star.

It felt dishonest and manipulative. The sales team will say what they need to close a deal, but the aftersales support is only there to deflect and protect the company—not to support the customer. Be very cautious if you're considering booking with them. I won’t be back, and I can’t in good faith recommend them.

9 May 2025
Unprompted review
TravelPlanners logo

Reply from TravelPlanners

Thank you for your feedback. I’m sorry to hear that your experience did not meet your expectations.
As discussed, your original hotel was booked on a request basis, and unfortunately, it was not available at the time of confirmation. In such cases, we always provide the option to either cancel the request or choose from available alternatives.
I’m pleased we were able to secure an alternative hotel for you,
If there’s anything further you’d like to share or if we can assist you in any way, please don’t hesitate to get in touch.
Kind regards,
Lisa
Operations Manager

Rated 5 out of 5 stars

Sean Miller from TravelPlanners is amazing

Sean Miller from TravelPlanners has been amazing from start to finish, helping me to organise our dream holiday to Florida with a cruise. Sean has spent weeks on the phone with me, giving me the best advice and alternatives to make this holiday perfect travelling with two children (one with autism). It was even under budget!!! I would definitely recommend travel planners as my experience has been so positive helping me with finer details and so much more than I expected.

Thank you so much - we are so excited!!!

8 May 2025
Unprompted review
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Reply from TravelPlanners

Thank you for sharing your 5 star experience, we are really happy to have helped and I will pass your comments on to Sean
Kind Regards
Lisa
Operations Manager

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