Travis Perkins Reviews 

Ordered online for a large builders bag of ballast, cement and some cable. There was no contact fom the delivering branch, and delivery was still showing for 27 June. Emailed on morning of 27th June, and get a reply stating that the cable was out of stock and they had put the whole delivery back until Wednesday. This is absolutely ridiculous. They could have contacted me first to see if this is acceptable, and I would have been happy t have collected the cable from branch when it is in stock. No. There was no contact at all from them - what sort of customer service is this? I feel totally let down, and now unable to lay the base for my summerhouse that will be delivered on Thursday.

Based on this experience, I will never use nor recommend Travis Perkins to anyone - complete customer service failure and lack of communication.

Keswick Travis Perkins , I always think giving praise where due should be something we all should do , the staff here from Steve and the lads in the yard to Cody and Jacob in the office are a pleasure to visit , efficient , pleasant and nothing is too much trouble. We are based in Kendal area so a different depot to use but well pleased. Cody has really helped and not only made our life easier but our customer has remarked about her organisation and attitude . Top marks. Now I have to state though when she was off we had a replacement called Lewis Harkness, this lad should not be in an office his attitude (calling or e mailing with opening line hello pal is not proffesional) his attention to detail is lacking we went in twice in one day first thing and then afterr lunch fot two bulk bags of grit sand he not only charged different rates for the same material but also did not check I had rates arranged , poor Cody had to sort it out and it seems I was not the only one that day . lets put it this way if he was in charge here I would be looking elsewhere for materials. I think he need s a retrain . Sorry to end on this note but if as i said praise is not given you do not know and the same for poor service .

Regards

John Roberts

Sharp Paving Ltd

Foss Island store in York.
Excellent from ordering to delivery.
Customer service 1st class.
Quality of materials 1st class.
Delivery driver & crane operator were superb.
Very professional 🙏👍

Was served by Zoe at the Stoke Gifford branch. Nothing was too much trouble and she went above and beyond to help us with our enquiry and purchase. Zoe is a credit to your company.

Amy was such a great help. I forgot a few things I needed for a project and she knew exactly what I needed. I would love to have someone like that working for me. What a star

I wanted some reinforcing mesh to make rustic garden trellis. The staff went our of their way to be helpful and make sure it was strapped down well to the car roof. Thank you all for being so helpful

Big thank you to Kevin Meakin the manager at Travis Perkins Cuffley. He went out of his way to fulfil our order of a Bosch washing machine, despite various hurdles being put in his way. Plus the machine was a really good price and the exact one we wanted. Would definitely buy from them again.

I had a difficulty after completing a key element of work for which Travis Perkins, Bognor Regis, supplied materials. Two men only were serving at the branch as a result of illness, so they were under pressure. Without hesitation the difficulty relayed to them was taken over and resolved. The level of customer service experienced in my opinion was exceptional. They were polite, skilled and achieved a better result than I would have ever expected. I would not hesitate to use this branch or recommend it to others. They were remarkable.
MJD Rees, Slindon.

Really disappointing experience with Travis Perkins’ Click & Collect service. I’m used to retailers like B&Q, Screwfix and Wickes, where you can place an order online and collect it shortly afterwards.

I ordered some paint and a roller and brush set, then waited for the collection notification. After 48 hours, I contacted them and was told the order still wasn’t ready. I waited another two days and still heard nothing, so I cancelled the order. The refund eventually arrived eight days after I originally placed the order.

The items I ordered were hardly specialist or unusual, so it’s difficult to understand why the order couldn’t be fulfilled. Based on this experience, I wouldn’t use the service again.

WROXALL (IOW)

Excellent service every time at Wroxall Travis Perkins.

From Andy in the office to Tayler on the wagon, the whole team is friendly, helpful and professional. Orders are always handled smoothly and deliveries are reliable and on time.

Couldn't ask for better service. Highly recommended.

Had a delivery today 2 stocky men ? . Dumped delivery side alleyway to property asked if they could take it round back 6 meters . Builder had told warehouse I was disabled lung neck cancer, told them I couldn't move it not their problem so I attempted to take it round as they looked driving their big lorry away.took me 2 hours to move some floor and roof joists round back, thank goodness a lady friend who delivers bathroom products turned up and dragged 3 sheets of marine 18mm ply. What more can I say pakefirld branch

Travis Perkins Stoke Gifford Bristol Branch.
Had an excellent customer experience here on 17th June 2026.
My wife and I went in with a Fencing problem and came out with a solution thanks to Pete.
He was extremely friendly, helpful and knowledgeable and we bought the correct posts and post spikes for our project.
Pete just proved that the personal touch has a great value in a sale and subsequent visits and recommendations.
Keep up the good work, a very satisfied customer.

Just had a fantastic service from Ross and all at Travis Perkins Holbrook , Sheffield.
I purchased a lock produced by ERA from TP which proved to be faulty , being 81 and no longer driving Travis Perkins offered to deliver a replacement. The new lock came without screws and faceplate so Ross came back with the old lock to make sure no missing parts.
I am really impressed with the service provided by Travis Perkins and Ross.

Ordered decking online (£214) with delivery expected the following week.

The delivery date came and went with no contact from Travis Perkins. After several calls to Customer Services I eventually spoke to the supplying branch, who advised they did not stock the timber that had been sold through the website and suggested I try other branches myself.

Customer Services were helpful and apologetic, however I had to do all of the chasing. Had I not contacted them repeatedly, I am not convinced the issue would have been identified or resolved proactively.

I made it clear that I wanted the order fulfilled rather than refunded, but the order was ultimately cancelled and refunded, leaving me to start again sourcing materials elsewhere.

Mistakes happen, but the communication, ownership and handling of the issue fell well below what I would expect.

I use Travis regularly for my construction company. Felt it was right to leave a review as they always go above and beyond to ensure prompt delivery of plant and materials. I use the Shirley Solihull branch and my main point of contact is Matt on the tool hire and Jordan on the materials. Prices are always competitive. Tool hire equipment is always in great condition and Matt always accommodates even when I give him short notice! Likewise for Jordan!
Would 100 percent recommend others to use this branch!

We had a delivery over the weekend and the driver was fabulous. There was an issue with parking on our estate causing problems for the vehicle to access. The driver was friendly, helpful and really patient whilst we sorted the access. There was no problems and we found them to be super helpful! Would 100% recommend

Had a delivery of paving stones on Wednesday. What a great guy Joe was, helpful & polite. An asset to the company.

Thank you Ed & Craig.

Craig @ Travis Perkins Gloucester delivered goods on time as agreed with Ed in the office.

Good job both, you really do deserve 5 stars (would give more if I could) and the delivery map showing where the driver is, is so helpfully.

Thanks again both,

Doesn't matter what branch you are dealing with this is by far the worst company to deal in terms of time scale, communications and logistics. Zero accountability for their poor work.

Excellent speed and service. Craig arrived early and was highly conscientious in maintaining thorough safety standards and minimising disruption on the road throughout. His operation of the grabber was excellent and he placed two bulk bags precisely, despite being slightly hampered by a vehicle. A great ambassador for your company! Thanks