I enjoy having the security of an annual travel protection plan. This is my 3rd time getting insured by Trawick, and customer service is excellent whenever I had a question in the past. I have recomme... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I regularly use Trawick International for my trips to US and I found it very good. This time I had some trouble during the reservation process and I could not access the various documents necessary fo... See more
Company replied
Trawick International- the day before we were supposed to fly out to Costa Rica, my husband was in a motorcycle accident. After getting everything sorted out, I reached out to Trawick international re... See more
Company replied
This review is for David H’s great performance. He works as a customer service representative for Surego, the company managing claims for Trawick. Through David’s comprehensive guidance on what docume... See more
Company replied
Company details
Written by the company
Trawick International is a leading provider of travel insurance and global protection solutions, trusted by travelers worldwide since 1998. Our mission is to make travel safer, easier, and worry-free with innovative plans that cover everything from trip cancellation and delays to emergency medical care and specialized benefits. With 24/7 multilingual support and a network that spans the globe, we’re here to protect every journey — whether for leisure, business, study, or adventure. Anywhere your travels take you, Trawick International is ready to help you go further with confidence.
Contact info
300 Fairhope Avenue, 36532, Fairhope, United States
- 251-661-0924 or Toll Free 888-301-9289
- info@trawickinternational.com
- www.trawickinternational.com
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Trawick International
Prompt, efficient, and a great value? That’s what we like to hear! 💜 Thanks for choosing Trawick!
Reply from Trawick International
That’s the perspective that matters most to us! 💜 Thanks for letting us know we got it right.
Reply from Trawick International
Easy process + great customer service? We’ll take that combo! 💜 Thanks for choosing Trawick!
Great pricing on the plans that…
Great pricing on the plans that mattered. Thank goodness we never had to use it, but the plans were comprehensive and inexpensive.
22 November 2025
Reply from Trawick International
Great coverage at a great price is always a win! 💜 And we’re extra happy to hear you never had to use it. Here’s to more smooth travels ahead!
Patient and Helpful
I had to call three times due to confusion with the online presentation. Each time I called the agents were patient and helpful.
16 August 2026
Reply from Trawick International
We’re glad our team was there to help! 💜 Thank you for your patience with the online process, and we love hearing that each agent took the time to get your questions answered.
Natasha explained to us very well the…
Natasha explained to us very well the difference in the procedures of reimbursement between going to a doctor for treatment for a non emergency and going to the hospital for a surgery. She was terrific and very reassuring .
14 August 2026
Reply from Trawick International
We’re so glad Natasha could clearly explain the process and help you feel confident about your coverage. We’ll be sure to pass along your kind words to her! 💜
Continence for bookimg
16 August 2026
Reply from Trawick International
We love making booking the easy part! 💜 Thanks for choosing Trawick for your travels!
Easy process to select and purchase travel insurance
No confusing options and add-ons, just select the limit and deductible and everything else falls into place.
16 August 2026
Reply from Trawick International
Love when insurance shopping is the easy part! 💜 We’re glad you found the options simple, clear, and easy to customize for your trip.
Mary provided me with clear responses…
Mary provided me with clear responses to all of my questions.
15 August 2026
Unprompted review
Reply from Trawick International
Shoutout to Mary! 💜 We’re so glad she made everything clear and got all your questions answered. We’ll pass the love along!
easy to buy and price
9 August 2026
Reply from Trawick International
Easy AND a great price? That’s a win in our book! 💜 Thanks for choosing Trawick!
Easy process
Easy process. I put my information into the website and very quickly received three different options with a comparison guide. I was able to quickly make my decision. Additionally, their prices were much better than other places I had searched in the past
8 August 2026
Reply from Trawick International
We LOVE a review that helps future travelers too! 💜 Thank you for sharing your experience and trusting Trawick with such an important trip. We’re so glad your claim was approved and everything worked out smoothly!
Great Service
13 August 2026
Reply from Trawick International
Love to hear it! 💜 Thanks for choosing Trawick. We’re happy to have you traveling with us!
Customer service was very helpful and…
Customer service was very helpful and knowledgeable.
7 August 2026
Reply from Trawick International
Love to hear it! 💜 Helpful AND knowledgeable is exactly the kind of service we aim for. We’ll pass the kudos along to our team!
The website was easy to navigate.
7 August 2026
Reply from Trawick International
That’s what we like to hear! 💜 Travel planning has enough moving parts, so we’re glad our website made this one easy.
We needed to change our travel…
We needed to change our travel insurance policy to cover a different date and more expensive trip. All it took was more money of course. Representative was very helpful in getting it done.
11 August 2026
Unprompted review
Reply from Trawick International
Plans change, and we’re happy we could help! 💜 So glad our representative made updating your coverage quick and easy.
Site is easy to use.
6 August 2026
Reply from Trawick International
Love an easy experience! 💜 We’re glad our site made getting covered simple and stress-free.
Great customer service and process
Mary Santander was very helpful in transferring the date of policy to a later one due to a conflict I was originally going to cancel for. Super easy process and I am extremely satisfied that it didn't take up too much of my time.
11 August 2026
Unprompted review
Reply from Trawick International
We love an easy fix! 💜 So glad Mary could quickly update your policy and get you back to planning your trip. We’ll be sure to share the love with her!
Reply from Trawick International
Thanks for your review! 💜 We’re glad you had a good experience with our team and appreciate you choosing Trawick!
Easy to navigate and gave a number of…
Easy to navigate and gave a number of options that were easy to compare. I've used them on a previous trip and was quite please with the service.
11 August 2026
Reply from Trawick International
We love a returning traveler! 💜 So glad comparing your options was easy and that your past experience brought you back to Trawick.
Easy to purchase
Very easy to use website with instant quotes. Options for coverage at different costs, very competitive.
5 August 2026
Reply from Trawick International
Easy, instant, and competitive? We love that combo! 💜 So glad you found the right coverage without the hassle.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.