My claim was dealt with quickly and sympathetically (my dog had several health issues and had to be put to sleep). However, I was not happy with the rapidly increasing premiums and restrictions in th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Trent Services are quick to reply to your emails if you have a query and need an explanation. My claim from June was initially rejected, I then emailed my disappointment as I thought my claim was v... See more
Company replied
It was all pretty efficient and not difficult to make the claim. I’ve never made a pet insurance claim before so didn’t really know how it all worked. It would have been great to have some sort of pre... See more
Company replied
I think letting customers know how long the process takes would be helpful. Its a hard time financially and some of us are living hand to mouth and trying to do right by looking after our pets... See more
Company replied
Company details
Information provided by various external sources
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Contact info
Love Lane, GL7 1XD, Cirencester, United Kingdom
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4.3
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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60 Days minimum sick pay
After paying subscriptions for many years I needed to claim for income support (Hospital Critical). However, I was informed that the minimum time for sickness claims is 60 days (30 day Waiting Period and a 30 day excess)
As I will be off work for only 30 days only my claim would be invalid. I feel a bit robbed to be honest. I feel this policy is for people who are made redundant for long periods only. Read the Terms and Conditions. Put your money into an investment account. It will STILL be there when you need it.
2 July 2026
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Very good and quick service…
Very good and quick service knowledgeable staff....so glad you have taken this back!!
25 June 2026
Unprompted review
Reply from Trent Services
Dear Mr Richardson,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Our claim was settled promptly and to…
Our claim was settled promptly and to our complete satisfaction.
16 June 2026
Unprompted review
Reply from Trent Services
Dear Dr Haywood,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very helpful staff and quick at…
Very helpful staff and quick at responding. The insurance paid out when I needed it, which got me through a very difficult time.
23 June 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We have raised this with the complaints department and someone from the team will be in touch in due course, if you do have any questions in the meantime, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Nothing but a positive experience in a…
Nothing but a positive experience in a difficult situation for me. Thank you.
23 June 2026
Unprompted review
Reply from Trent Services
Dear Mr Houghton,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
It took a lot longer to settle than the…
It took a lot longer to settle than the expected. I had to chase up progress. No online portal to track progress of for vets to support direct claims. Th whole service needs upgrading
4 June 2026
Unprompted review
Reply from Trent Services
Dear Miss Margrave,
Thank you for taking the time to give your feedback. We have raised this with the complaints department and someone from the team will be in touch in due course, if you do have any questions in the meantime, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
This company were very helpful with my…
This company were very helpful with my claim. I had cause to telephone several times and each time they were very helpful and courteous.
12 June 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Extremely responsive to all enquiries…
Extremely responsive to all enquiries and helpful throughout the claim process. I would recommend them
15 June 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I will never take out insurance with…
I will never take out insurance with this company ever again happy too take my money bit will always find ways to not pay out in the small print avoid these my previouse insurance I never had a problem but due to company cease trading had to shop elsewhere and I mistakenly chose these BIG MISTAKE have cancelled all payments as a waste of money not there when u need it most if you must go elsewhere
17 June 2026
Unprompted review
Reply from Trent Services
Dear Mr Deans,
Thank you for taking the time to give your feedback. We have raised this with the complaints department and someone from the team will be in touch in due course, if you do have any questions in the meantime, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
No hesitation in renewing or recommending.
I would happily use again and I would definitely recommend to anyone else.
I've had to reclaim a substantial amount of money and have found the process easy and stress free. When I've had to call Muddy Paws, it was easy to get hold of a person to talk to and when I did they were helpful, supportive and friendly.
Thank you for your help and wonderful service.
12 June 2026
Unprompted review
Reply from Trent Services
Dear Mrs Mellor,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Simple & straightforward.
Simple & straightforward.
No problems at all in setteling my claim. Paid promptly as expected.
Only one small suggestion for improvement. The online form needs to have a clear instruction to enable you to save your data input. You as would be expected, need to input a fair bit of detail which you do not neccesarily have to hand, and the form can reset and not store your input data if you take to long sourcing something. Have a save buttom or extend the timeout period.
2 June 2026
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
A test of any insurer is how they…
A test of any insurer is how they respond to you in tough times and these guy did an incredible job. They were quick, concise and resolved the claim very quickly. I would highly recommend them to anyone that is looking for Pet Insurance
2 May 2026
Unprompted review
Reply from Trent Services
Dear Mr Moate,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Efficient service
It was all pretty efficient and not difficult to make the claim. I’ve never made a pet insurance claim before so didn’t really know how it all worked. It would have been great to have some sort of pre-authorisation possible or some kind of indication that the claim would be accepted. It was slightly nerve racking paying out so much money on the treatment without knowing it would be covered but I guess that’s just how these things are done. Pet ownership can be an expensive business, so I’m glad I had this cover in place and the claim was accepted.
22 May 2026
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The claim was settled with great…
The claim was settled with great efficiency.
The only complaints are that I was charged excess twice even though the last surgery was for an ongoing claim.
Not having an online portal to login to is pretty annoying though.
5 May 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to raise a complaint regarding your experience with our services, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Great customer service
My claim was handled quickly and professionally from the initial contact to payment. I was kept informed during the process and very happy with the way the claim was dealt with. Thank you Muddy Paws.
21 April 2026
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
My Dog suddenly went blind & had other…
My Dog suddenly went blind & had other symptoms. The cost was just under £500 for tests. Quick & easy to claim online, they contacted my Vets for information. After paying the excess and 20% because he is 9, the remaining payment was paid into our account within 3-4 weeks.
We claim every year for an ongoing condition & this claim for new illness was an easy process
16 April 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Payment explained
Amount to be paid explained clearly and paid within 2 days of conformation email.
11 May 2026
Unprompted review
Reply from Trent Services
Dear Mr Jones,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very fast efficient service paid out…
Very fast efficient service paid out very quickly
22 April 2026
Unprompted review
Reply from Trent Services
Dear Mrs Ferguson,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Dealt with my vets so took stress off…
Dealt with my vets so took stress off me with the claim.
19 March 2026
Unprompted review
Reply from Trent Services
Dear Ms Clarke,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I think letting customers know how long…
I think letting customers know how long the process takes would be helpful.
Its a hard time financially and some of us are living hand to mouth and trying to do right by looking after our pets. Cost of living has made things hard so timely and timescales can be helpful.
Otherwise, my claim was dealt with ok.
Not everyone is au fait with terminology and processes, I think that too would help when you're first claiming. Some things I wasnt clear on and worse off after asking, not helpful when youre already stressed.
30 April 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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