Tribes Travel Reviews 238

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional holidays, highlighting the meticulous organization and seamless execution of every detail, from transfers to excursions. Many commend the staff for their helpfulness, expertise, and personalized approach in planning trips, ensuring a stress-free and memorable experience. The service, locations, and overall customer service are frequently described as outstanding, with many people appreciating the tailored itineraries and high-quality accommodations. However, some customers also noted issues with communication, mentioning that their feedback was not always heard or that responses were slow. A few other people also felt that the benefits of arranging their holiday through the company were minimal due to recurring problems with hotels and dismissiveness when concerns were raised.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, consistently praising the excellent organization and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

People report positive experiences with service, highlighting exceptional care and attention to detail from... See more

Location

Consumers find location to be positive, highlighting carefully chosen and incredible places that exceeded... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers felt valued and supported,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb organisation and every transfer, every hotel, every excursion went like clockwork. It was great peace of mind to have things in place and to be able to fully enjoy our fabulous holiday. We woul... See more

Company replied

Rated 5 out of 5 stars

Tribes Travel are South American experts using local people and care about the environment of the countries they cover. We cruised the Galapagos for a week on the Origin and Arturo at Tribes Trave... See more

Company replied

Rated 5 out of 5 stars

Tribes listened really carefully to what we were looking for in a safari and were able to consider many options and propose a fabulous trip for us - aside from considering our overall budget they coul... See more

Company replied

Rated 5 out of 5 stars

We had a great trip to Costa Rica. Everything went so smoothly. We got support with the initial planning, Andrew helping us pin down our itinerary based on our interests and things we’d like to see an... See more

Company replied


Company details

  1. #73 of 149 best companies in Tour operator
  2. #5 of 8 best companies in Boutique hotel
  3. #22 of 34 best companies in Cultural tours provider
  4. #108 of 203 best companies in Travel agent

About Tribes Travel

Written by the company

Discover the world with Tribes Travel

Why travel with Tribes?

The Tribes team creates high-quality, tailor-made holidays, adventures and safaris; unmissable and inspirational travel experiences which aim to feed your spirit and benefit wildlife, environments and people.

Tribes is all about wonderful people: you, the curious traveller; our valued destination partners; the often visionary property-owners we work with; the superb guides, chefs, drivers . . . and, of course, our incomparable team of experts here in the UK.

We’re sure that your holiday will make you very happy as well as positively benefiting some beautiful corners of the earth along with the people and wildlife who live there.

We are: trustworthy & reputable – friendly & personal – knowledgeable & imaginative – responsible & protective – fully-bonded & offer value for money.


Contact info

4.8

Excellent

TrustScore 5 out of 5

238 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Victoria Falls and Botswana

After checking out lots of travel companies to plan the trip of a lifetime, I settled for Tribes. Thank goodness I did as from the first conversation planning our itinerary they listened to exactly what I wanted, suggesting different camps to have an immersive experience of Botswana. A special mention to Vanessa Berry who was my point of contact throughout and answered all of my many questions promptly and in detail. I will absolutely use this company again and would highly recommend.

8 June 2024
Unprompted review
Rated 5 out of 5 stars

Top company

Wonderful experience booking my trip with Tribes, they listen to your requirements, make suggestions to help you make the right decision, plus their staff know the destinations.
Once on holiday we were met at the destination and helped through immigration and at all of the border crossings.
You won't go wrong with this company

23 June 2024
Rated 5 out of 5 stars

I wanted to book my dream holiday to…

I wanted to book my dream holiday to Peru, after many weeks of research I came across Tribes. I spoke with Andrew and asked many questions, Andrew understood what I wanted and put together a package to work for my wife and myself.

We went on the holiday in May and found the the hotels that were booked were absolutely fantastic, the guides that met us and booked us into the airport and also the hotel were absolutely fantastic.

The guides that were allocated to us were so friendly and their knowledge was first class, this help make our trip even more memorable.

I can’t thank Andrew and Tribes enough for helping make this a trip of a life time.

19 May 2024
Unprompted review
Rated 5 out of 5 stars

We had a wonderful holiday in Costa…

We had a wonderful holiday in Costa Rica. Everything went smoothly and ran like clockwork, with the drivers taking us around arriving early or on time to the exceptional lodges and ranches where we stayed. We were able to see the amazing sights, animals and birds that we had hoped to see. It was brilliant.

2 May 2024
Rated 5 out of 5 stars

What an amazing holiday

What an amazing holiday! Thank you Tribes - and especially Chris MacDougall. Chris was so helpful, knowledgeable and friendly all the way through from planning our trip to when we actually departed seven months later. Everything went perfectly - the lodges and camps were wonderful, the staff there so friendly and helpful, the travel arrangements smooth and we saw so many amazing animals (I’m sure Chris had a word with them too to ensure they showed up when expected!!)
I would have no hesitation in recommending Tribes to organise a holiday (in our case in Botswana) - we will certainly be using them again.

15 May 2024
Unprompted review
Rated 4 out of 5 stars

Trip of a lifetime

My family went on the trip of a lifetime and explored the Andes, the Amazon, the Cloud Forest & the Galapagos... in 3 amazing weeks across Ecuador. Tribes were great at giving itinerary recommendations in tune with our expectations, making the whole process easy so all we had to do was to get excited about our adventure!

15 April 2024
Rated 5 out of 5 stars

Outstanding organisation

The organisation was outstanding. All the transport arrived at the agreed times and the holiday was a great experience with really nice hotels and a fabulous selection of wildlife

27 April 2024
Rated 5 out of 5 stars

Botswana safari holiday

We've just returned from an amazing trip to Botswana, organised by Tribes. They recommended some superb places to stay, the wildlife and guides were outstanding and all the logistics worked perfectly. It was a fantastic holiday.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Peru Trip 2024

Our consultant , Andrew Chaundler, was excellent. Highly knowledgeable and out together a great itinerary. The logistics on our trip were all handled incredibly smoothly and all the hotels were fantastic . We’ve used Tribes before and would use them again without hesitation.

29 March 2024
Rated 5 out of 5 stars

A relaxed Costa Rican adventure

Before finaly booking my Costa Rican holiday with Tribes I had already spoken to various well know travel agents.
The difference with this company is that they really listened to me, and what I wanted. They also planned my trip having understood what I didn't want, which was crucial to its success.
Myself and my husband visited 4 different locations, had 2 boat trips and 1 internal flight transfer. All arrangements were perfect.
Would I use Tribes travel again?
Absolutely and without a second thought!

31 March 2024
Rated 5 out of 5 stars

Superb bespoke planning and…

Superb bespoke planning and communication from Arturo throughout the build up. Amended itinerary to suit our requirements and, when we got to South America, everything went without a hitch: several airport collections, excursions, guides, excellent hotels and an superb boat and staff for the Galapagos leg of the holiday. Thank you for making an amazing holiday so easy!

14 April 2024
Rated 5 out of 5 stars

Really well informed and helpful staff

Really well informed and helpful staff, who couldn't do enough to make my 'once in a lifetime' trip the best it could possibly be. No question too trivial for them to answer, no concern to small for them to respond to. Absolutely fantastic. Can't thank Chris and her colleagues enough for organising the best trip.

6 April 2024
Rated 5 out of 5 stars

Well planned and well organised

Well planned and well organised. It enabled us to have an amazing bird watching experience. We saw different habitats and thoroughly enjoyed all the areas we visited. The tour guides without exception were knowledgeable and happy to show us as much as possible. Great ambassadors for their country. Thank you Tribes (Alex) for making it the trip of a lifetime.

14 March 2024
Rated 5 out of 5 stars

Thanks for a great holiday

We have had a great holiday in Costa Rica. Alex was really helpful with suggestions and answering queries in the planning stage, and the holiday went really smoothly with good support from the local agent Swiss travel. We used shared shuttles to get around for a tour from the Caribbean coast to the Pacific. All were efficient, though times can be longer than the estimates. Great wildlife and good hotels, well done Tribes!

20 February 2024

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