I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the fi... See more
Company replied
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Review summary
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Reviews shaping this summary
service excellent. One complaint, the main website takes you to a list of other alternative options which left me confused. your secondary website listed on the filter housing worked great. I live alo... See more
Company replied
I've had the Tri-flow system for many years and recently had an upgrade to my filter. Expert advice over phone on fitting made simple. I had 5 of the original filter which they agreed to accept back... See more
Company replied
I didn’t expect to find someone as knowledgeable and helpful as Daniel when I rang to get some guidance, not only did prevent me from ordering the wrong part, he offered a discount as I was ordering... See more
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Company details
- #15 of 25 best companies in Water Filter Supplier
Written by the company
Triflow Concepts Ltd was founded in 1978, developing the world’s first and patented Filter system with a dedicated waterway. Since then, Triflow Concepts Ltd has been at the forefront of Filter Technology. Katadyn Group is an award-winning, world leader in water safety products. Using a pioneering 4 stage filtration process guarantees you the highest quality filter water in your home. All our water filter systems use the Katadyn filter cartridges, and our excellent working relationship with Katadyn Group means we can continue to develop our systems.
Contact info
Pensnett Estate , DY6 7FT, Kingwinsford , United Kingdom
- 0800 999 3959
- info@triflowconcepts.com
- www.triflowconcepts.com
4.6
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
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Excellent service
Very prompt delivery of both filters. No instructions on how to replace filters. Message to Triflow brought very quick response for replacing filters which turned out to be very easy.
7 July 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Very prompt and efficient service
Very prompt and efficient service. The reminder is a great help.
30 June 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Very quick service
30 June 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Renewal of a filter cartridge:
Renewal of a filter cartridge:
Very simple ordering process and prompt delivery
9 June 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Very helpful
Very helpful when I called about a new tap, followed by prompt information by email.
30 May 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
One can’t review something one hadn’t received!!
How can I answer this review, when the filter has not been delivered yet??
Reviews are good but your request is a bit previous!
9/6/25 Filter arrived and works perfectly.
My comments obviously referred to the premature receipt of feedback request. NB Persistent requests can tarnish a relationship with a supplier: not in this case I hasten to add!
3 June 2025
Reply from Triflow Concepts Ltd
Hello Robin,
Thank you for your message, apologies if the request for a review was sent before you received your filter.
I have just checked and your filter was delivered to you on Saturday.
If there is anything else you require help with then please call our team on 0800 999 3959
Thank you
Triflow Team
Reliable delivery and product
Every six months we order a new filter for our Triflow sink tap and have found the delivery service prompt and reliable.
15 May 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
I am still waiting for the filter to be…
I am still waiting for the filter to be delivered!
30 May 2025
Reply from Triflow Concepts Ltd
Hello John,
Apologies for the delay on your filter delivery.
Unfortunately there was a mistake on your address, this has now been rectified and your filter has been placed onto 24hrs tracked.
You should receive this delivery by Tuesday 3rd June.
Again apologies for the mix up.
Thank you
Triflow Concepts
Once I was able to find the right…
Once I was able to find the right contact, everything went smoothly. We are a U.S. customer. Our NYC distributor/sales outlet was not very helpful in directing us. Eventually we made it all work through the website.
15 May 2025
Reply from Triflow Concepts Ltd
Hello Karen,
Thank you for your feedback.
If you have any issues in the future ordering your filters then please get in touch with our team.
Thank you
Triflow Team
Quick processing and delivery
15 May 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Keep the customer informed.
Efficient and keep the customer informed.
I get well-timed reminders on when to order replacement filters. And then I got phone call about replacing the O-ring which I had done once before. Everything ordered and I am impressed. I really like that!
16 May 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Good communication when ordering and…
Good communication when ordering and fairly quick deliveries
6 May 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Excellent service from this company …
Excellent service from this company very helpful with enquiry re ordering
7 May 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
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