I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the fi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
service excellent. One complaint, the main website takes you to a list of other alternative options which left me confused. your secondary website listed on the filter housing worked great. I live alo... See more
Company replied
I've had the Tri-flow system for many years and recently had an upgrade to my filter. Expert advice over phone on fitting made simple. I had 5 of the original filter which they agreed to accept back... See more
Company replied
I didn’t expect to find someone as knowledgeable and helpful as Daniel when I rang to get some guidance, not only did prevent me from ordering the wrong part, he offered a discount as I was ordering... See more
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Company details
- #15 of 25 best companies in Water Filter Supplier
Written by the company
Triflow Concepts Ltd was founded in 1978, developing the world’s first and patented Filter system with a dedicated waterway. Since then, Triflow Concepts Ltd has been at the forefront of Filter Technology. Katadyn Group is an award-winning, world leader in water safety products. Using a pioneering 4 stage filtration process guarantees you the highest quality filter water in your home. All our water filter systems use the Katadyn filter cartridges, and our excellent working relationship with Katadyn Group means we can continue to develop our systems.
Contact info
Pensnett Estate , DY6 7FT, Kingwinsford , United Kingdom
- 0800 999 3959
- info@triflowconcepts.com
- www.triflowconcepts.com
4.6
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
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Where’s the dispatch confirmation?
I’ve had numerous emails confirming the order, a receipt and a confirmation the order is complete, but nothing to say it’s been dispatched!
10 March 2025
Reply from Triflow Concepts Ltd
Hello,
Thank you for your feedback, your order was placed on Saturday 8th March, therefore we will have processed this order on Monday 10th.
Apologies for the lack of dispatch email, we use Royal Mail 48hr tracked service, you should then receive notification on the morning of delivery from Royal Mail. According to our records the order was delivered successfully this morning (12th March).
If you have any further queries then please contact the team on 0800 999 3959
Thank you
The Triflow Team
Quick service
6 March 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Fast and prompt service
5 March 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
You delivered my order super quickly…
You delivered my order super quickly without hassle.
3 March 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Great service!
I e mailed a message and got an e mail and phone call back. It was only for some spares, great level of communication and customer service. Many thanks.
4 March 2025
Unprompted review
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
The filtres are an effective but I…
The filtres are an effective but I think expensive way of filtering drinking water. The service and delivery was quick and efficient. Thank you
14 February 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
A pleasure doing business with...
A friendly and efficient team makes dealing with Triflow a pleasure.
7 February 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
They phoned to check that I had ordered…
They phoned to check that I had ordered the correct item
3 February 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Quick reaction and correct advice.
3 February 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Prompt service-swift delivery = all ok
8 January 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Prompt service as ever - by Triflow!
Order placed Sunday 5 Jan 2025 for new valves to fix a dripping tap. According to Royal Mail tracking 'Sender has despatched item' at 13:44 Wednesday 8th which was received by the Royal Mail's National Parcel Hub at 16:44 on Friday 10 Jan. Then there was no further updates until it was delivered this morning Friday 17 Jan at 09:30.
I've no reason to change my view of Triflow as previous orders have always been promptly processed - by them!
5 January 2025
Reply from Triflow Concepts Ltd
Hello,
We are sorry to hear there has been an issue with your order and delivery timings. We will raise this with the warehouse team.
Thank you for your continued custom and support.
Thank you
Triflow Team
Good to have a reminder to replaced the…
Good to have a reminder to replaced the filter.
6 January 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Quick response on ordering
Order was placed online for a replacement filter cartridge, within a few minutes I received a phone call to advise that I had been inadvertently charged VAT and that it would be credited back to me.
I would have given 5 stars but at present the VAT refund has not been received.
2 January 2025
Reply from Triflow Concepts Ltd
Hello Ian,
Thank you for review. I have raised the refund query and you should receive an email today.
Thank you
Triflow Team
Good customer care
Good customer care, including easy to use website, good product and prompt delivery.
2 January 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Quick feedback and slick payment facilities
A quick response to my order and slick payment facilities on website.
6 January 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
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