TripAdvisor Reviews 

3,642
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, most reviewers were unhappy with their experience overall. Many consumers frequently complained that the official website is poorly laid out, unintuitive, and exceptionally difficult to navigate when trying to leave feedback. Furthermore, people highlighted that genuine reviews were arbitrarily removed or ignored by moderators. Additionally, customers noted that customer support failed to provide any meaningful assistance or resolution. Some people were satisfied with the helpful staff and excellent service provided during various accommodation and business visits. Many reviewers frequently praised welcoming locations, friendly employees, and dedicated team members who consistently went above and beyond to ensure a comfortable and pleasant stay.

What people talk about most

Website

Reviewers highlight negative aspects of the website, noting that the platform is poorly laid out and very... See more

Staff

Clients share ambiguous opinions on staff, with some reviewers praising specific employees for their... See more

Service

Consumers find service to be a mixed experience, as while some reviewers praise outstanding staff care and... See more

Customer service

People report negative experiences with customer service, highlighting that trying to contact support seems... See more

Location

Customers consistently note ambiguous experiences with location, highlighting mixed opinions regarding... See more

Reviews shaping this summary

Rated 1 out of 5 stars

What point is there in giving historical reviews which may be going back years - Landlords, Cooks etc will usually have changed (some many times over). What people really need are UP TO DATE reviews... See more

Rated 1 out of 5 stars

I completely agree with other reviews regarding censorship by Trip Advisor. I've recently tried leaving an honest but very negative review about Cesar Thalasos hotel in Djerba, but after 3 attempted a... See more

Rated 1 out of 5 stars

Banning horse racing trips from its website is typical of a website that has lost its way. Now they are the arbiters of where we can go. What next, no fishing trips, (unfair on fish stocks)no motor ra... See more

Rated 1 out of 5 stars

Trip Advisor are an awful company. Reviews of the wrong company allowed. Incorrect and untruthful reviews allowed. Arbitrarily delete valid and genuine reviews. Whether good or ba... See more

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1.8

Poor

TrustScore 2 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(3,642)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

These reviews often little value

These reviews often have little value, as they are frequently unfair and do not reflect the actual situation. Individuals hiding behind nicknames damage businesses simply because they don’t get their way.

While we respect that clients may have valid complaints, we cannot accept aggressive language or defamatory statements. Such violent and abusive rhetoric should not be tolerated on this platform.
Hope structure modifications will be soon implemented
Antonio G

29 June 2025
Unprompted review
Rated 1 out of 5 stars

Is anything real anymore?

For some reason TA thinks I'm a bot/ai???
Yes, I've copied and pasted over from my google review but surely that's the point of "copy and paste" function on your pc?
If you cant recognise genuine reviews then people will surely loose faith in your platform??
I cant be bothered anymore.....

26 June 2025
Unprompted review
Rated 1 out of 5 stars

Trip advisor can't be trusted.

Trip advisor can't be trusted as they monitor all reviews and only submit what they want.
I have happily left a few 5 star reviews about pubs that 4 of us use at lunch time and they were published.
But then I tried to submit a 3 star about a pub, stating the staff and food was good but the beer was bad.
This review was deleted and a message came up saying to edit the review.
I did not get a chance to edit a very truthful review, as they deleted all of it and they expected me to start again.
I am cheesed off as the review was very detailed and took me some time to write.
Now anything I read
On trip adviser can't be trusted, so now we only try places that have been recommended by friends.
Its OK if you know local people, but tourists should be able to trust an app like trip advisor.
It makes me wonder if money is changing hands as my review was very honest but was totally deleted by trip advisor.

11 June 2025
Unprompted review
Rated 1 out of 5 stars

I am disgusted that you allow people to…

I am disgusted that you allow people to slate and complain about small businesses, this can be devastating and can make small business fail, someone has placed a completely false review about my business recently, could you please let me know how I can make a legal redress.

14 June 2025
Unprompted review
Rated 1 out of 5 stars

Use Google reviews instead

Absolute waste of time, let's people say totally wrong things about business that aren't true. Refuse to take down false reviews that damage a business, unless you sign up to join them.

21 June 2025
Unprompted review
Rated 1 out of 5 stars

Only accept positive reviews

Denying me the opportunity to post an honest review of a scam tourist attraction. They denied the post due the images having already been posted by someone else before. Which is idiocy as how can anyone make more than 1 complaint of anything. Although they seem to allow endless googled images of Dolphins to be attached. (Dolphin viewing boat ride) aka Glorified boat ride without any dolphins. It is also obvious that the positive reviews are fakes / bots.

19 June 2025
Unprompted review
Rated 1 out of 5 stars

RECOMMEND- NEVER USE THIS WEBSITE

RECOMMEND- NEVER USE THIS WEBSITE
I had a disappointing experience with this service. The staff was unresponsive, and I felt misled by the information provided on their website. It was frustrating trying to get answers, and when I did, the information seemed inconsistent and unreliable. I expected better communication and transparency. Highly do not recommend this service and this website

17 June 2025
Unprompted review
Rated 1 out of 5 stars

Tripadvisor is completely useless and pointless

Tripadvisor does not verify any of the reviews. The public can review having never stayed, never booked, never eaten at, never visited any of the venues they review.
Tripadvisor also produces the 'member' data from google without the businesses consent. Businesses can not delete the details even if they are completely incorrect they can only edit.
If you report another business has negatively reviewed a competing business, showing the same words same review, are used on multiple competitors times they say contact those businesses????

There is nothing on tripadvisor that will help you as a potential customer to improve your holiday.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Fake reviews on TripAdvisor

TripAdvisor are clearly not verifying their reviews with actual people/customers that went on the holiday to the hotel. There are soooo many 5 star fake reviews from what looks like staff from the hotels. They’re so easy to spot as they’re all 5 star, always 2-3 lines only, they say pretty much the same thing as the other reviews, they’re done at around the same time, they’re mostly foreign names and typically the people writing the review, it’s the first review they’ve done on TripAdvisor. This should absolutely not be allowed to happen. Every review should be cross referenced with the hotel to verify that the customer actually stayed at that hotel on holiday and the email address should also be verified with the customer before a review is left. This way everyone will know these are genuine reviews. This should not be allowed to happen and a company as big as TripAdvisor should not be allowed to get away with this, it’s a massive scam and needs to be sorted out.

15 June 2025
Unprompted review
Rated 2 out of 5 stars

Caledonian Travel Skipton and Boltin…

Caledonian Travel Skipton and Boltin Abbey railway includes Carvery lunch I was really surprised that the Carvery didn't include Yorkshire puddings at the end of the day we are in Yorkshire!!!

The Beef was very nice and Turkey too but only 3 roast potatoes 🙄 1 jug of gravy to share and I had to ask twice before I got more gravy!!!

We got very little time when we got off the train after eating our lunch.🙄🙄

15 June 2025
Unprompted review
Rated 3 out of 5 stars

The apartment was reasonably good.

The apartment was fairly good , clean with a modern Kitchen and lounge /dining area .
2 Bedrooms were small with double beds but clean.
View from one of the bedrooms was not nice so we kept the blind closed.
Bathroom modern and spacious with good shower.
The approach to the apartment left much to be desired and this also applied to the entrance.
Guests will need to take tea towels & cloths as none provided. There were two bath towels which was meant to last us 10 days and no hands towels for either the kitchen or bathroom.
Parking a fair walk and mainly paying which was not cheap. Free car parks a good 15mins away were like a field with no markings for spaces. Not sure how safe these would be.
Air conditioning in kitchen/lounge area but not bedrooms.
We have paid for 10 days but decided to count our stay short and left after 6 nights.
Photographs available.

8 June 2025
Unprompted review
Rated 1 out of 5 stars

I put this for my bangkok floating…

I put this for my bangkok floating market and this biased company didn’t put my review for Damnoen floating market :
“Con market , Thai con artist absolute rip off . Charged us 10 times more and that too showing us they were honest ...what an artist these guys are. How to fake genuineness and loose trust in humans ,this all the summary for this market.

It seems Tripadvisor is fabricating and manipulating positive reviews for certain places … hand in gloves ….

9 June 2025
Unprompted review
Rated 1 out of 5 stars

Unsolicited contact, impossible to get service. Shonky.

I don't have an account with Tripadvisor nor do I want one yet they have today sent me an unsolicited email telling me I have new terms to review. It's impossible to get in touch with anyone to ask for assistancee unless I log in. I don't have a login and I don't want one. I DO want them to stop contacting me and delete any information they hold on me or my holiday let property. Disgraceful.

9 June 2025
Unprompted review
Rated 1 out of 5 stars

Does not like REAL REVIEWS likes fake…

Does not like REAL REVIEWS likes fake ones because any real POOR REVIEWS do not encourage people to go wih the operator and then this company fails to make money.

Find the trip on TripAdvisor then go to the site owner and book or even use another tour company but stay away from booking with FAKE REVIEWS

8 June 2025
Unprompted review
Rated 1 out of 5 stars

A very unpleasant experience

I bought a Toyota just over 3 years ago when Hendys Christchurch was a Toyota dealership and had an excellent car buying experience. It has since become a Kia Dealer and my personal experience could not be more different. The Salesman I spoke to was very matter of fact, and to say he lacked interpersonal skills is an understatement. He even made comments when I parked my current car there the previous day and visited them but he was busy so I looked at cars next door in the Honda Dealership. When I came back into the Kia Dealership he was still engaged. I revisited Hendy Kia today to which he remarked I saw you park, walk off and come back to collect your car yesterday . How unbelievably arrogant!! To the extent I do go ahead with a Kia purchase. I will go elsewhere.

29 May 2025
Unprompted review
Rated 1 out of 5 stars

Rowan Tree Armadale - Left bad taste after nice meal!

Rowan Tree Armadale

Left with bad taste after nice meal!!

Food and service was nice for a birthday meal. The problem came paying the bill. It was £108 and I was given option on keypad to leave a tip?
15% 20% 25% or custom amount.
I chose custom and blank page comes up and I put in £120 thinking that was total I was paying for my meal. I payed and walked away then my phone pinged and told me I had paid £228. I said to staff member I paid £120 on screen and she said right away really matter of fact and NOT surprised "yeah you just paid £120 tip"
I spoke to manger who seemed annoyed and said to me "THIS HAPPENS ALL THE TIME!! NOTHING TO DO WITH US IT'S HEAD OFFICE"
I said surely if this is happening
"ALL THE TIME"
you should be pointing it out to customers as not everyone will have banking apps to alert them like the elderly? She shrugged and said its corporate nothing to do with us!
I said again you and your staff are taking the payment so it is to do with you and the staff!
She was NOT interested and took my details to send to head office for a refund.
It was 7 days ago still waiting on my £120 refund.
Check what your paying and your recipients when visiting here its a disgrace they know about this and allowing it to happen!

19 May 2025
Unprompted review

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