Tripp Luggage Reviews 

Have bought suitcases from this company numerous times, first time we have had to contact customer services to make use of the 5 year guarantee, experience has been shocking. I have had to send multiple photos and videos due to an issue with faulty wheels going back and forward for quite a period of time. How they can accurately diagnose faults over photos and videos escapes me. They sent some replacement wheels which we had to change ourselves, based on the guidance from the service advisor. Issue still not resolved and asked for the remaining wheels to be replaced and now back to square one, jumping through hoops at the request for more photos and videos! Deplorable service.

We have owned our tripp cases for a few years now and absolutely love them.
They recently brought out a different colour and I fancied a change so purchased a cabin case and a medium case plus matching vanity case.
One turned up with a deep scratch on the front…..I emailed customer services and had a reply off Rachael White the same day….was sent a QR code to return via DPD.
The replacement was posted even before I had returned the faulty case and arrived within 2 days.
Just cannot fault their service and the speed the issue was dealt with…..just amazing service…cannot thanks you enough.

Been using Tripp cases for 11 years, I have 4 of them. Used on average 6 times per year. One broken wheel was the only problem. I'd happily buy again. Good value

Purchased two of the same suitcases in different colours. Received one correct and the other wrong, which is ok these things happen. However I was ignored and customer service were more interested in me returning the product. Which they then asked me to contact dpd myself and pay for the return because they were having issues with couriers in Ireland. Mind you this is not my problem to be dealing with. I am yet to be told when the suitcase i originally ordered will be sent. The lack of communication and concern for me receiving the suitcase I originally ordered would have me totally avoid this company in the future. R373233382

Amazing Customer Service Had a problem with my lock on a new case Nikita from Tripp has been so helpful in arranging a replacement thank you so much

I had a cabin suitcase a year ago handle broke . Tripp have 5 yrs warranty. I contacted a lady called Kaye dealt with my complaint. She was understanding, apologetic and within a week we received a replacement .thankyou Tripp great service .

The wheels on one of my set of Tripp suitcases literally fell apart (3 out of the 4) after contacting Tripp they apologised, but said I would be better off going to a local cobbler or Amazon to get help, as they only stock a lim number of spares and un for me my suitcase wasn’t one of them. I noticed they were made in china , not what i expected from a so called highly rated company. 😡

Ordered a large hard shell case to match a medium bought a couple of years ago first trip with it noticed the zipper was open at the top after retrieving from luggage carousel not sure if it was faulty or been tampered with was running late so undid it re zipped it seemed ok on return contacted customer service by email was dealt with by Melissa Campbell very helpful prompt replies after a few photos and a video arranged a replacement case hopefully this one fine thanks again Melissa

PO no. 093282 Amazon order no. 026-9483703-1163505 Date ordered: 21/9/24
Came back from holiday this week (just a 2 hour flight). When the suitcase was checked in at the airport it was fine. When we retrieved it from the baggage belt it was missing a wheel. We checked the internet and saw that Tripp have spare wheels and a video showing how to replace them. We emailed asking to BUY a spare wheel. Nikita from Tripp customer services emailed to say we need photo images of the damage - this we did. She then emailed asking how it had happened. We had already explained but emailed again with the same story. She returned with another long-winded email saying as the damage was caused by "external influences" they could not replace the suitcase under the 5 year guarantee (which was NOT what we were asking!) She then emailed to say they do not keep spare parts!! (Contrary to their website!) We did not want something for nothing, just to BUY a spare wheel. The suitcase is now totally unusable after only 18 months and a few trips. Very disappointing. I would advise thinking twice about buying a Tripp suitcase and we won't be buying one in the future (this isn't the first Tripp suitcase that we have had issues with, although previously they did resolve it).

If I’m could give this company a minus rating, I would!!!! AVOID, AVOID, AVOID!!!!
They are honestly the WORST I have ever dealt with, I don’t know how they’re still in business! I had a SIMPLE issue returning a product and was advised that if I arranged postage, that I would be refunded what I paid. This was an alternative solution by them WHICH DID NOT WORK. When I advised the “Supervisor” Helen, I was told a collection would be arranged instead. This was done but because they had to arrange collection, they are not refunding me what I paid to post it to them! Their customer service is appalling. I will not stop until I get my refund! Again, AVOID, AVOID, AVOID!!!! Head to primark for your suitcase instead

@Tripp order no R373182687

You are wrong!! Useless response as per usual!! If you bothered actually looking into this, you’d see that your colleague advised in writing that if the payment was made by me that you would refund the payment. As you had no alternative way for me to return the item other than booking a return and driving to the location only to find that that item wouldn’t fit in the locker. Again you didn’t bother actually looking into this to see it this option would work. After I followed all of the steps and advised it wouldn’t work, you eventually organised a collection (which should have been organised initially) but yet I’M out of pocket. I hope whoever’s reading this steers clear of you. You’re an absolute disgrace and the biggest headache tbh! As advised in my email, I’ll be calling to speak with Helen and won’t stop until I get my refund which I’m entitled to!

I ordered a cabin suitcase from Tripp Luggage and unfortunately the bag that arrived had a defect. Customer service was excellent, they agreed to send me a replacement bag which was much appreciated. Helen Roberts was the Customer Service Supervisor who resolved the problem for me. Thanks, Helen!

We used the suitcase & even before reaching the airport a wheel had fallen off. We contacted Tripp by email on 2 occasions to receive an acknowledgment email back twice to confirm that they would contact us within 5 working days & yet we are still waiting. The product is obviously defective & not fit for purpose along with the customer service & 5 years guarantee.
I strongly advise anyone looking for luggage to avoid Tripp unless you are happy throwing money away
Order number T273134509

I have previously bought cabin suitcases from Tripp and have been very happy with them. I needed a medium size for a holiday in New York. I ordered two, one to be delivered to my daughter which was absolutely fine, the other for myself. I wasn't happy with the zip as it was sticking, so asked for a replacement. What a fiasco. From Tripp: "We need to 'arrange an inspection" with a request for photos/videos. I sent photos, then a video (difficult to film when there's only one person!). This response came back: "This does not look like a fault and instead looks like the item instead is tighter due to being new and tension. If both hands are used and the item then this should help." What does that even mean? Eventually they agreed to a replacement. But I had to get the first suitcase back to them first - rather than arrange a courier to switch the cases over, I had to drive into town (through the January floods) and carry the large heavy box into the Sainsburys. The replacement was okayed. But it didn't arrive. One week before my flight I chased it up and was told the case was 'potentially' lost in transit. I asked what they expected me to do. Then I just gave up. I asked for a refund and paid for another case with next day delivery. It arrived and was fine (with a zip that didn't stick!). An unnecessarily stressful experience.

Addition: I'm not fussed about a follow up as per Tripp's replies, what's done is done. I just hope customer service improves.

Our 2 cases are just 18months old - so WELL within Tripps 5 year warranty period. The Wheels on both cases are not functioning properly - so I contacted their Customer Service. What an absolute nightmare - they wanted SO much info - plus videos of both cases on hardfloor and carpet - they suggested that they send me replacement wheels for me to put on - I said no - you either give a full refund or send me replacement cases. EVENTUALLY we got 2 new cases - if this has been Amazon Customer Service the issue would have been resolved immediately - shockingly bad service from Tripp. Needless to say, we will never be buying Tripp suitcases again!!

I had a Tripp suitcase for just over 2 years. The tyre on one wheel stripped and, with a 5 year warranty I expected to at least be able to get a replacement from Tripp but customer support originally told me that they couldn’t supply me with a spare wheel and directed me to a useless one on the Amazon website. Totally unacceptable so I submitted a review here saying I wouldn’t be buying another Tripp suitcase. Once customer support noticed the review and got in touch I sent my invoice and, as they couldn’t help me with a replacement wheel, processed a warranty claim and I now have a new suitcase.

Was advised by Tripp that the suit case purchased wasn't suitable fir international travel after notiying them it was damaged after first time of using. Advised by Tripp to clue the damaged area.
If the product descrpition had stated not suitable for international travel, would not have purchased item. Surely under trades description is completely wrong. Customer service not helpful or understanding - avoid.

We ordered 4 large suitcases from the Irish website at cost of nearly €300. We subsequently got an email from tripp in the UK saying we would be liable for customs. The site was .ie and priced in euros no indication anywhere it was uk site or outside of the EU. We asked to cancel and get a refund - which will now take 3-5 days ! They need to indicate prior to payment that customs may be liable - absolutely false advertising on their part ! Also the girl Amanda who emailed was beyond rude - terrible company will never go hear again !!!

Be careful when purchasing from Tripp
I’ve been looking for a large suitcase for a couple of months and I’ve been watching Tripp
The watermelon large case as been as I was £59.50 it’s now showing £72.00
Their offers of discount are not as stated

Prompt, efficient, sympathetic a d enpowered.
5 year guarauntee really works.
Excellent service would highly recommend.

Purchased a new case direct form Tripp in October 2025 and was taken on a plane for the first time in December 2025 to Florida, have purchased Tripp cases previously for their stores. On our return in January 2026 we notice one of the pieces of plastic size of a 5 pence piece which connects the handle was missing, I contacted Tripp customer service and spoke to Amanda Lennon who said they would send a replacement in the post. When I received the part in the post it was so obvious that it was a used part totally scratched & old. Sent email to Amanda to explain that I disappointed with condition of part received no reply so had to send email again. Please see copy of email received from Amanda apparently they send out recycled parts to customer which I was not been made aware of while on the phone. Surely a company such as Tripp should supply new replacement parts not old scratched parts. We were planning to purchase three new cases for our forthcoming cruise but will now purchase from another company who value their customers. I called Amanda on 2nd February 2026 to explain my unhappiness with her email but was not interested at all with my complaint.
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Email from Amanda Lennon @ Tripp

Mon 2 Feb at 10:22

Good afternoon,

I am sorry to hear of your disappointment, unfortunately a lot of our spare parts are recycled so are not in perfect condition.

Kind regards
Amanda

Amanda Lennon
Customer Service Advisor

t :+44(0) 20 7014 5800