Tripp Luggage Reviews 

Ordered a suitcase and matching vanity case. Both arrived filthy, covered in black dust (the suitcases were sage green) Contacted customer service on 20th August and never heard anything back. Too late to return item as due to go on holiday in a few days. Awful company and zero customer service

This is an update on a review I made a couple of days ago about my luggage not turning up. Tripp have resolved my issue and I am completely satisfied. DPD are another story…..

This company is selling through an Irish website, but not taking any ownership or responsibility for customs charges.

Ridiculous blaming Brexit and carrier this manh years on

Website states order under €130 will not be charged customs, yet I get an email from DPD to pay customs. Customer Service are so unhelpful, basically just say its not their fault and they are aware that DPD are charging these customs to customers - so admitting they supply incorrect information on their site and just expect you to now pay the customs if you want the suitcase. Do not buy from this company.

Ordered a suitcase for 72 got charged delivery for 6. 5 days later get an email to pay customs - theyre website says orders above 130 pay customs.

Ordered 2 cases only 1 has arrived. The delays from customer service are a joke!! Going away on holiday on Monday and now won’t have the case in time. DO NOT ORDER FROM THIS COMPANY

Most useless customer service experience EVER.

Ordered 2 suitcases. One never arrived -- email received saying "despatched" but DPD courier tracking has said "... we have not yet received your parcel" for WEEKS.

They DON'T RESPOND to your emails/messages on the website and they HANG UP every time you get to the top of their call centre queue - so they are IMPOSSIBLE TO CONTACT if you have a problem.

They're either TOTALLY INCOMPETENT or deliberately treating customers atrociously to squeeze as much money out of them as they can.

Order No. T 272910561 - I dare you to contact me!

I received my Tripp Voyage medium suitcase on 1 Aug 24. My first use was 4 Aug 24. After just ONE use, the suitcase fabric ripped. I contacted customer service who informed me this is 'not covered under guarantee as this is wear and tear'. I queried the quality of fabric and the Tripp product testing as you would expect a suitcase to withstand one trip before tearing a hole. Considering the brand and the fact the whole business is around selling suitcases, you would think it should last for more than one use, even by the most inconsiderate of baggage handling staff! The purchase date was verified but customer service again refused to offer a solution quoting out of guarantee terms.
If i had the suitcase for a longer period, this may have been acceptable but one use is very very poor. I am incredibly cross both at the waste of money and the poor customer service received from Tripp.

Edit: as requested, Order Number is T272889417. I look forward to your response.

I bought a Tripp Escape cabin case. After very little use the case just wouldn't roll straight, which makes it very awkward to use. The company wouldn't replace it as the wheels are not covered under warranty, but as far as I can see they are working OK. So there must be another issue. Avoid this bag if you don't want to struggle with it through airports.

Update…
Having reviewed the issue the company have replaced the suitcase with an alternative model. While I cannot recommend the Escape, the Tripp customer service solved the problem.

A wheel on my 4 year old suitcase has stuck making it really difficult to move, I contacted tripp who requested the case number said it was attached to the lining, I searched found nothing I replied to the same agent who again requested the number despite me saying I could not find it. I called them waited 30 mins on hold and was told that the number is tooked away in the spin under the lining of the suitcase, It was there I asked the email agent why she could not have told me .. No reply to that. I was then asked to take a video of the wheels ,, I mean how do you take a video of a stuck slow moving wheel? I did it anyway and was told to send it to a whatsapp number.. You guessed it the number dose not work.. I have now thrown a perfectly good suitcase in the bin.. All because Tripp customer service is so USELESS

I have provided that on 4 different occasions to your Customer service department and it made no difference. So zero point providing it again .

I have 4 cases from Tripp. No issue with the actual case but shocking dishonest company. I bought 2 cabin bags to conform with Ryan Air measurements. Tripp advertised the width as 20 centimetres but they have now changed this to 22 on their website. Absolute waste of money and no use on most airlines. I appreciate airlines change their sizes but you can’t say a case is 20 cm then change it to 22cm and expect this to be acceptable. You have falsely sold products. PLEASE CHECK YOUR CASE MEASUREMENTS NOW TO AVOID ANY ISSUES AT THE AIRPORT OR ANY LAST MINUTE VISITS TO BUY A NEW CASE. Do not use this company.

Would give minus stars if possible. First attempt at ordering and paying next day delivery, DPD didn't even attempt at all, took a photo of my neighbours postbox. Following day refused to hand over my delivery without a pin that was not even required. DPD had decided to lump my parcel with a neighbours PHONE delivery that required a pin and therefore wouldn't hand over until my neighbour (who was on holiday) came back and gave a pin despite the 2 parcels being for different addresses and for different people. Raised as an issue with tripp as I needed the suitcase urgently and was refunded my next day delivery and then the full order as it wasn't going to get to me in time at this point. Offered me 20% "discount" refunded to me if I decided to place another order. Was left with 1 day to source another case, whilst also working causing all kinds of stress. Was told that tripp were sorry and that feedback had been provided to dpd so there wouldn't be another issue again. Fast forward less than 2 weeks and I decide to take them up on their offer and order the case again for my next holiday, again paying next day, with the view of tripp honouring the 20% money back to me. Once again delivery hasn't happened. It hasn't even been scanned with dpd over 24 hours later and yet it should be with me now. Contacted tripp to be told I could again have my next day delivery fee refunded as I wasn't going to receive my order today after all. Also not had any response to the email they requested I send about being given 20% back to me off my order as promised. Was promised a call back today by 5pm and I requested the order not be cancelled until 5pm as I was still hoping to receive it. No phone call. No order. Just a lousy email again apologising and having the cheek to refund my next day delivery fee (that was already due anyway) and 20% back to me (that was already due anyway) so no actual goodwill or genuine care at all for all the hassle and inconvenience caused TWO times in TWO weeks to THE SAME CUSTOMER. Don't bother ordering, they cannot fulfil your order. They do not care about customers. They use incompetent people to (not) deliver and when you don't receive your order, will say it takes 6 days for a response from dpd so if you need a case urgently, you'll be left with nothing and no care from tripp. To even offer me the exact same "goodwill" that I was already entitled to anyway based on the first terrible experience is absolutely shocking. There is no goodwill whatsoever for this time or the fact it's happened TWICE. If you genuinely need a suitcase, please don't waste your money on this shambles of a company as there is no such thing here as good customer service or customer satisfaction. Two orders in two weeks and both failed. Maybe time for tripp to choose a company competent enough to fulfil the only job they have, delivering. And then work on valuing customers, especially ones that have already been failed before. Disgusting.
Doesn't let me respond to the reply from tripp. There are 2 order numbers.
T272827954
T272856321 and a complaint on each order.

I placed an order with Tripp Luggage expecting a smooth and professional experience, but I was very disappointed. When my package arrived, it contained someone else’s order — not mine. Even more concerning, I now have another customer’s personal information, which feels like a serious data breach.

I’ve tried contacting Tripp Luggage through their website to report the issue, but I haven’t received any response. I’m left without the item I paid for, stuck with the wrong order, and no guidance on how to return it.

This experience has been frustrating and concerning, and I can’t recommend this company based on how they’ve handled this situation. I hope they improve their customer service and data protection urgently.

Update: Order Number as requested R372824452

I ordered 2 suitcase one year earlier and one of them broke one wheel. I contact them becazse the 5 year guarantee but they not helped me. I tried to find replacement wheel what is also not available in the site..

Bought 2 large and 2 medium suitcases. They came with a 5 year warranty. Whilst on holiday the wheel fell off, had no option to drag it around. On my return contacted Tripp who said the pin of the wheel was damaged so they wouldn’t replace it. What was I supposed to do. Now the wheel has come off the other suitcase on a short domestic flight. Totally unacceptable. Never buy Tripp again.

Purchased two suitcases for a recent holiday. the bags took a hammering from the baggage handlers and Tripp kindly replaced both bags after I sent in my photos of the damaged suitcases. Customer service and communication was excellent from Kaye.

Really bad service. They replaced a case when the handle broke - new one they sent wheels didn’t work after 2 weeks. I’ve been a customer for 10 years the quality is just terrible now

Purchased 2 large watermelon suitcases for some long haul bucket list holidays , on the first trip one off the exterior zip pulls had came off and by the end of the 2nd holiday, we had lost 3 in total
Contacted their customer services twice through their website offering to purchase replacements but no response.
Seems they like taking the money but not caring about customer services
Wouldn’t recommend Tripp

My cabin case handle broke after 2 years but it was replaced very quickly thanks to Nikita. The only problem was I followed the instructions on the label which came with the case and took it to a supplier first. I bought it online. Should’ve just phoned customer service straight away. Very happy with my new case and how quickly it arrived. Nikita you’re a star.

Great after sales, support