Tripp Luggage Reviews 

Ordered my cases a week ago today and have not even received a confirmation email. I have left 2 enquiries no answer. I wouldn’t bother ordering plenty of competitors ie Amazon will have your order to you quicker. No communication from this company at all. My money is just gone. Don’t bother there is no excuse for this in 2024

Update : I cannot reply to your comment. Is there somewhere I can message you privately with my order number ?

It has been almost 2 weeks since i made my order and i haven’t even received a tracking number for it as it still hasn’t even been dispatched. i made my order on May 25th. very disappointing. i bought them for my holiday next week and i thought by now i would receive them let alone have a tracking number.

Wow. Fantastic customer service!
Minor problem with my suitcase… it was replaced quickly and efficiently. I am well impressed.

I would give 0 stars if I could! I purchased a case from Cheshire Oaks and on our very first trip, the lock froze and wouldn't open. My husband’s transplant meds were locked in it! We had to break the zip and then buy a case to bring and things home. Absolutely horrendous!

Dealt with a very helpful member of staff called Sasha who was efficient and responsive.
Happy with Tripp customer service.
Thank you!

I've bought a Large tripp suitcase May 2023 for my holiday in June 2023.

The suitcase was delivered on time, it is doing a good job without any issues or problems. I am really happy with it with it and the wheels have been quiet sturdy.

Today is the 5th day since I put my order of luggage. I haven’t received any tracking number for delivery yet. No phone number to contact the customer service only bot. Tripp please let me know if you can deliver my order by next week as I’ll be travelling the following week.

Poor customer service waiting over 15 mins to get through to someone and it automatically forced the voicemail which is a disgrace! Ring back and there’s more people in the queue… No sign of my bags and it’s over the 5 working days delivery they promise!

Tripp sent me an incorrect case in the post, no problem, these things happen. I contacted customer service to resolve. I scheduled the return of the incorrect item at a time that suited them and yet they refused to send my original order until after the incorrect one was returned. I therefore have no suitcase for my upcoming trip. Shocking customer service, thanks Tripp

Update:
Order no: R372164088

Update: having returned the case and advising customer service of its collection, by the 3rd party courier, I have now been told it will be another week until my initial order can be shipped, as the "van is full"

DISBELIEF

Initial order date: April 26th
Actual arrival date: May 16th
(20 days)

AVOID

Just ordered my tripp suitcase.
I require next day delivery, have been advised it's unavailable at this time

Thank you, which day can you deliver it?

Got a damaged suitcase received. Custom service responded fast and helpful to get me a new replacement.
Happy purchase!

Sasha was extremely helpful and prompt replying. Very impressed. Thank you.

I recently purchased a case from Tripp but it unfortunately arrived with the handle not attached correctly. I found their customer service extremely helpful, particularly Sasha who I dealt with who I found to be very courteous and helpful,and she organised a replacement for me straight away. I would happily recommend them.

Can’t seem to order saying website is down trustworthy

Please helps

I've already got a Tripp suitcase which so far has been great. Recently bought another one based on the measurements stated on their own website. The measurements matched a case I've already got from a different brand which was the ideal size for what I needed. When it arrived, it looked tiny. The quality seemed great and it was very pretty, but tiny. I measured it and it is way short in every direction, by several centimeters I have to say. Stood it next to my other one and it is noticeably smaller. Got in touch with them and they're sorting out my return but their only comment on the incorrect sizing is that their sizes are approximate. Have to say this is very misleading for customers if they can't get basic numbers right, and very disappointing. Just to reiterate, the excuse about taking into account the wheels and handle, doesn't wash with me as the width and depth are also way way off. Maybe it's only an error for this one item but I would've felt more reassured if they had offered to correct the description.. but no joy.

Very positive experience…. I bought 4 Tripp suitcases… Very good quality love the colour they are very easy to move
Customer service was very helpful…. Great service
Thank you

Received a cabin bag as a gift for Christmas in 2021. Upon first or second use the zip pull broke with very little force. Since then the other zip pull has broken as well as one of the wheels. I contacted customer service who claimed the zip pulls were not under manufacturers warranty however the broken wheel was. Sasha was very helpful and prompt with her responses. She has agreed to send me a different case with metal zip pulls as a replacement because I didn't want the same one again considering the issues. I don't believe the first case I received was of great quality but I'm pleased with the resolution. Thank you Sasha.

Painful. Broken divider and loose liner. Back n forth then radio silence. Probably order another case from somewhere else to be certain I have one!
Now Customer Service are typing in capitals to me!

Ordered 2 cabin sized cases in the sale for a long haul holiday in January.Unfortunately both handles were very temperamental causing a lot of stress when trying to put them in overhead locker on flights!
Contacted Customer Service who immediately responded and sent replacement cases.Many thanks to such professional and helpful service from Liane!
Thank you Liane⭐️

Something is obviously going very wrong with Tripp. Their 5 year warranty is worthless. One of our cases has developed a major fault to the internal handle mechanism. Other customers with this fault have had this replaced under warranty, but Tripp has refused. The costs must be mounting up for them. Our case was used only twice, once for international travel and once for a UK trip. The case condition is superb, but Tripp claim that the case has been mishandled. This combined with the faults with their customer services phone line is disgusting.