TriSports.com Reviews 

1,954
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

My credit card number was stolen by them, charging $4000 worth of merchandise.

Rated 1 out of 5 stars

I have bought from TSR several times before without an issue. This time was a complete farce. I had the winning bid for Fox 36 Kashima coated forks. They arrived in a battered box with 2 pieces o... See more

Rated 3 out of 5 stars

I'm tired of companies not being forthcoming when they are selling open box merchandise. The saddle I ordered did not come in the original packaging from the manufacturer. So it did not have the tool,... See more

Company replied

Rated 1 out of 5 stars

Ordered an item described as new on eBay (a returned unused item from Wiggle): didn't have the to fit it to my bike for two months and then found it was broken and useless. TriSport refused to provide... See more

Company details

  1. Running Shop
  2. Bike accessories store
  3. Sporting Goods Shop

Written by the company

TriSports.com is the online and retail triathlon gear shop, created for triathletes, by triathletes. We carry the highest quality triathlon equipment, gear, apparel, clothing, bikes, and all of the hard to find necessities that every triathlete needs, including triathlon wetsuits, triathlon bikes, bike travel cases, aero race wheels, hydration systems, aerobars, triathlon-specific clothing, and much, much more.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2k reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.3

All reviews

(1,954)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent customer service personnel!

The sales experience on the website was seamless and the user assistance I received from your customer service personnel was excellent. My credit card would not validate and eventually we were able to process the order via PayPal where I was assisted with by your customer service personnel throughout.

One slight issue I would like to raise is that when the package did arrive in South Africa, there were constant delays by UPS and customs to get the package cleared. I had to constantly phone UPS to find out what the status was. The reason for the delay was they (UPS or customs) were unable to verify what the contents of the package was and this was the reason for the delay. In future this could potentially be better indicated.

30 May 2017
Unprompted review
Rated 5 out of 5 stars

Great price

Great price, service and shipping. I will definitely consider triSports for all of my cycling needs!

27 May 2017
Unprompted review
Rated 5 out of 5 stars

International shipping

I ordered tri shorts and I live in Thailand. I wasn't too sure if they would actually get here, but even with the cheapest shipping it made it here in a couple weeks!

25 May 2017
Unprompted review
Rated 5 out of 5 stars

TriSports had the item I was looking …

TriSports had the item I was looking for and at the same price as other sites. There were no hidden fees. I upgraded to express shipping for a very reasonable price and received the item two days sooner than expected.

23 May 2017
Unprompted review
Rated 2 out of 5 stars

I purchased $5 worth of merchandise and …

I purchased $5 worth of merchandise and was charged $10 for shipping. When my items arrived, the pieces I had paid $2.50 for came in bags labeled $1.50, and the item was clearly shipped for much less than $10. Please consider revising your shipping processes. It is very frustrating to have to pay more for shipping than for the items themselves.

23 May 2017
Unprompted review
TriSports.com logo

Reply from TriSports.com

Thank you for your feedback. Shipping charges are displayed before you confirm your order and if you ever have a question on why it is so high, please feel free to reach out to us anytime through chat, email or phone. Since you are not within the contiguous 48 states, shipping is generally a little higher. It is not our mission here to deceive or charge more than what is labeled on our products and am more than happy to refund you the difference if we overcharged you. I cannot say how you received a label with a lower price as the correct price is listed online. I will be reaching out to you to make sure you are charged the correct amount and apologize for any discrepancy in price. Thank you again for your feedback, you will hear from me shortly.

Rated 5 out of 5 stars

Great selection of triathlon products

Great selection of triathlon products. The prices are very competitive. I wish they have free shipping for smaller orders to keep the customers loyal as ecommerce stores are offering

22 May 2017
Unprompted review
Rated 1 out of 5 stars

Wheels Damaged upon Arrival

Unfortuntely, my $600+ Velo Safe Travel Box came damaged as one of the wheels did not properly roll. The box is very large and without functioning wheels was nearly impossible for me to drag through the airport. I nearly missed my flight and then my race because I was so delayed in moving the box. It was deeply upsetting on top of the stress of a half Ironman. All I can hope is that TriSports can make it right.

22 May 2017
Unprompted review
TriSports.com logo

Reply from TriSports.com

My name is Eric and I'm the Customer Service Manager here at TriSports. You have our apologies on the condition in which you received your case. I can't even imagine the hassle it was to push or pull your case through a busy airport. With that being said, we are very happy to try and make things right and will reach out to you for more details on the defect. We will get you a replacement on the caster or replace the whole box if need be. Thank you again for your feedback, you will be hearing from me shortly.

Rated 5 out of 5 stars

Great price specials

I appreciate that they offered a discount on the cycling shoes that I have been considering for purchase. I did purchase, due to the discount. They were not in-stock when I ordered, but they were able to quickly re-stock and ship immediately. The shoes were as described and as I expected. I am pleased with TriSports and will purchase from them again - when the price is right!

17 May 2017
Unprompted review
Rated 5 out of 5 stars

It was a really good experience to buy …

It was a really good experience to buy articles on TriSports.com.
The delivery was so fast compared with the other "big" virtual stores in the on-line market. I had a little problem with the logistics of the delivery and was easily solved by phone. Customer service is OK and gives a friendly service.

12 May 2017
Unprompted review

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