TruClothing.com Reviews 

2,882
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly fast shipping, dependable delivery times, and the exceptional overall quality of the stylish suits and garments they purchase. Many people note that the online ordering process is remarkably straightforward, and any necessary size exchanges or returns are handled smoothly by the helpful team. Some reviewers were not happy with sizing inconsistencies, noting that items often ran significantly smaller than expected, requiring careful consideration before buying. However, some people mentioned encountering frustrating experiences with customer support responsiveness and difficult return processes that created unexpected hurdles.

What people talk about most

Product

Clients share positive opinions on product quality, praising the gorgeous materials, affordable prices, and... See more

Quality

Users describe positive interactions with quality, consistently highlighting the fantastic fabric, affordable... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and reliable shipping... See more

Order

People report positive experiences with order, highlighting fast shipping and great product quality.... See more

Customer service

Consumers experience divided opinions regarding customer service, reflecting both strong praise and severe... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TruClothing is my 'go-to' retailer when it comes to work, or special event, attire. This was my fourth suit from them. The choice, and quality is amazing, the fit is perfect, and the price is extr... See more

Rated 5 out of 5 stars

Absolutely blinding suit and tie, top quality, great fit and good price too! Ordered on Sunday suit delivered on Wednesday (Monday was a bank holiday too) HIGHLY RECOMMEND

Rated 5 out of 5 stars

Fantastic service. Bought a suit for my son's prom and initially ordered the wrong size jacket, it was so easy to send back and within the week new size delivered back to us, excellent customer servic... See more

Rated 5 out of 5 stars

Lovely suit, I bought a three piece suit for my sons prom, wss affordable and it looked good on him. Excellent customer service, I had missed applying the discount voucher the team refunded that for m... See more


Company details

  1. Men's clothes shop
  2. Activewear shop
  3. Leather Goods Shop
  4. Shoe shop
  5. Ladies' clothes shop

About TruClothing.com

Written by the company

TruClothing was the birth child of a long-running family business that originally started in the early ’80s. Back then, 5 brothers came with nothing to the UK to make a better life for themselves and their families & had a vision of manufacturing, wholesaling & retailing natural leather goods such as bags and jackets.

The business grew from strength to strength, starting in the Petticoat lane market and then expanding to 30 stores across the UK at its peak!


At TruClothing, keeping our customers happy is always our number 1 priority we do this by striving for perfection in everything we do, from selecting the vast range of products we have, keeping up with the latest trends, and ensuring the quality is second to none and providing all this at low prices all year round.


All our pictures are taken in-house, never glossed or filtered, so what you see is what you get! We believe this is vital for our customers to get a true understating of our products.


We at TruClothing love speaking with our customers to help with sizing, returns or even advice on what to wear for occasions such as proms, weddings, work, a night out or even your first date! We are available on the phone, by e-mail or by live chat.


Contact info

4.2

Great

TrustScore 4 out of 5

3k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(2,882)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely suit

Lovely suit, I bought a three piece suit for my sons prom, wss affordable and it looked good on him. Excellent customer service, I had missed applying the discount voucher the team refunded that for me.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Customer Centered Service

Order is processed quickly. Communication regarding the shipping date is timely.
The quality of the garments,shoes and caps I have purchased are top tier.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, was happy to exchange the suit my partner brought for a bigger size , lovely condition suit
Highly recommend this company

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Wow great fit

Wow! suit is amazing, perfect sizing for prom. Ordering was super easy… The material is soft and light, quality was all round perfect. I can't fault this company one bit, even delivery was fast! Very happy

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Awful, Awful, AWFUL companies - both TruClothing and Debenhams.
We tried to return a waistcoat which was NEVER worn or damaged by us. They accused us of just that and that we had removed the tag. This is absolutely not the case, it had arrived without the tag!! We even sent pictures of the waistcoat upon delivery that there were no tags attached and you can see the perfect condition of the waistcoat.
I would not mind but we kept one of the other ones we had ordered as that was actually used so why on earth would we even try a scam!!.
AVOID AT ALL COSTS!!!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Order and pickup was very easy and efficient. Blazer fitted beautifully, would highly recommend!

25 May 2026
Unprompted review
Rated 5 out of 5 stars

5 star experience

The website and payment process was fantastic, quick and easy. Delivery was super quick. Will definitely make Tru-Clothing a go to for future purchases.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

great company and excellent customer service

I ordered suits for my husband and children for our vow renewal from this company. Unfortunately, the suits were not actually in stock once I had placed my order through their website. However, the company contacted me immediately, explained the situation clearly, and even refunded my postage costs. I only had to wait one extra day for delivery.

When the suits arrived, they were too big for my children, so I requested an exchange. The process was very easy and handled promptly, and I received the new sizes within 5 days.

I would highly recommend this company. The suits are perfect, and the customer service was excellent throughout.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Read the reviews

Read the reviews. Ordered my suit, it came quickly, was as described, I had to send jacket back for the next size up because a little tight on my shoulders. That arrived about 4 days later. Good quality items. Will get another when needed. Happy customer.

20 May 2026
Unprompted review
Rated 4 out of 5 stars

Right second time

Placed order via Amazon ended up with wrong shoe colour. Arranged return but had to reorder directly after speaking to Tru Clothing to ensure correct shoe was available and would be delivered on time. All sorted but need to resolve amazon product listings, some reviews highlighted similar issues.

21 May 2026
Unprompted review

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