TruClothing is my 'go-to' retailer when it comes to work, or special event, attire. This was my fourth suit from them. The choice, and quality is amazing, the fit is perfect, and the price is extr... See more
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Absolutely blinding suit and tie, top quality, great fit and good price too! Ordered on Sunday suit delivered on Wednesday (Monday was a bank holiday too) HIGHLY RECOMMEND
Fantastic service. Bought a suit for my son's prom and initially ordered the wrong size jacket, it was so easy to send back and within the week new size delivered back to us, excellent customer servic... See more
Lovely suit, I bought a three piece suit for my sons prom, wss affordable and it looked good on him. Excellent customer service, I had missed applying the discount voucher the team refunded that for m... See more
Company details
About TruClothing.com
Written by the company
TruClothing was the birth child of a long-running family business that originally started in the early ’80s. Back then, 5 brothers came with nothing to the UK to make a better life for themselves and their families & had a vision of manufacturing, wholesaling & retailing natural leather goods such as bags and jackets.
The business grew from strength to strength, starting in the Petticoat lane market and then expanding to 30 stores across the UK at its peak!
At TruClothing, keeping our customers happy is always our number 1 priority we do this by striving for perfection in everything we do, from selecting the vast range of products we have, keeping up with the latest trends, and ensuring the quality is second to none and providing all this at low prices all year round.
All our pictures are taken in-house, never glossed or filtered, so what you see is what you get! We believe this is vital for our customers to get a true understating of our products.
We at TruClothing love speaking with our customers to help with sizing, returns or even advice on what to wear for occasions such as proms, weddings, work, a night out or even your first date! We are available on the phone, by e-mail or by live chat.
Contact info
102 High Road, N22 6HE, London, United Kingdom
- 020 8881 6812
- office@truclothing.com
- www.truclothing.com
4.2
Great
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 8% of negative reviews
Typically replies within 2 weeks
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Customer service (not great)
Tried to order different size trousers. Reached out to the company beforehand. Was told they had my size in the suit I was looking for, but there was glitches in the option change. Was told to leave sizes needed in the notes. So I made the purchase, reached out the following day to make sure that these changes would be made. Got the response that they just shipped out my order without making any changes. Was also told that they could be easily tailored. Well my tailor could not get the fit I was looking for. Because the polyester material would leave stitch marks and could not take it in as much as needed cause the belt loops would be too close together. Overall unhappy with the customer service.
3 April 2023
Reply from TruClothing.com
Hello John, thank you for your feedback and we are sorry to hear you are not satisfied. Before order, our team had informed you to leave a note when placing the order for the swap, which was not done on your end, and when we received the email the order was already collected and the change could not be done, since the dispatch team had no way of knowing the size swap you needed withihout the note on the order. However, if your tailor is not able to tailor and they ate still in the original state as shipped, we can provide a free return and can swap the trouser for you. Plesae email us at office@truclothing.com with your decision. Thank you!
Good products and great quality
2 April 2023
Fast delivery and the quality was…
Fast delivery and the quality was great.i would recommend anyone to shop
2 April 2023
Nice and quick 👍
1 April 2023
Wrong size
Delivery time was satisfactory but unfortunately the wrong size of clothing was sent. I requested an exchange yet haven't received a reply regarding this.
3 April 2023
Unprompted review
Reply from TruClothing.com
Hello David, we have emailed you two days ago inr regards to your return. Please check your spam/junk folder as it might have ended there too.
It should be delivered to us within a couple days and we will process it accordingly.
Ordered two 3pc suits for my boys
Ordered two 3pc suits for my boys. The parcel arrived so fast, in 2 days of ordering. The fitting, sizing and quality of the suits are great!
1 April 2023
Really good quality suit and fitted…
Really good quality suit and fitted great Son now ready for Prom
31 March 2023
I received the item quickly and it was…
I received the item quickly and it was as described on the website. The only thing that I didn't like is the clothes appeared dirty.. Several places on the clothes had brown stained. I will wash it and see if it comes off.
30 March 2023
Unprompted review
Reply from TruClothing.com
Hello Angel,
thank you for your feedback. We are sorry to hear that the clothes had staines on them, however, in these cases we suggest you contact us via email directly so we can be able to provide the best solution for you. Thank you!
Exactly as advertised and arrived on…
Exactly as advertised and arrived on time.
30 March 2023
Unprompted review
Not quite like the pictures.
15 March 2023
Reply from TruClothing.com
Hello, thank you for the feedback and we are sorry to hear that. Would it be possible to provide us with some more information or a couple of photos of the item received so we can offer a solution?
You can email us at office@truclothing.com
Thank you!
⭐️⭐️⭐️⭐️⭐️ five stars exactly what was…
⭐️⭐️⭐️⭐️⭐️ five stars exactly what was described, I had to change the first suit which was my fault but they exchanged it within the next few days.
26 March 2023
Too large and postage to return ends up…
Too large and postage to return ends up costing the consumer.
27 March 2023
Reply from TruClothing.com
Hello, thank you for your feedback. Yes, the return is covered by the customer unless a mistake was made on our end, then the return is free. In regards to the size and to avoid a return, we suggest you contact us beforehand so we can help with choosing the best size if you ate unsure oif the size you need. You can always contact us by chat, phone or email. Thank you!
Nice quality siut. Not my last one, for sure
My first delivery was to small.
Make sure to know your measurements.
My second siut was close to perfection. The Arms are a little long.
I am 177cm tall and 116kg weight.
I have a 52 (EU size) Jacket.
24 March 2023
Item arrived in good time but damaged…
Item arrived in good time but damaged whole in pocket & stitching in sleeve bad as couldn't put your arm through properly so having to send it back.
When trying to send it back online uou are asked to pay even though it was sent damaged but after complaining I was sent a code to avoid payment
26 March 2023
Reply from TruClothing.com
Hello Wendy, thank you for the feedback and we are really sorry that the jacket had a defect. We will raise a complaint with our team. In regard to the return, on our return policy is advised to contact us when the item has a defect and you will be provided with a free return/code for free return.
Thank you!
Great team
Friendly knowledgeable staff that were available in store to lend advice and help with vast choices on display. Tailoring services available with a quick turnaround as well.
26 March 2023
Really nice jacket
Really nice jacket, as pictured, arrived in perfect order and in good time.
25 March 2023
Excellent service
26 March 2023
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