True Traveller Reviews 3,340

The price is great in comparison with other insurance houses in my home country. I’ve had to make one medical (minor) and one excess claim and both were resolved to my satisfaction within several days. Would use True Traveller again.

We contracted travel insurance when we were on a trip to Vietnam, True Traveller.
My barely verbal son complained about headaches on the right side of the head. We brought him to the pediatrician in American hospital, she found out that he needed glasses. We paid and claimed the consultation fee, True Traveller answered that they wouldn't pay saying that we chose to give treatment in Vietnam. As a reminder, in Norway any treatment is free for my son, so why would we choose that, plus we only asked for the consultation fees back.
From my experience, insurance is like a travel partner in case of need.

The latest update: The claim was finally accepted, thanks to Sandra who took the time to read the claim to find out that my son suffered from a strong headache and that an eye check was ordered by this doctor to reach a diagnosis. She sent us a comprehensive email that made us feel better, and more understood.
I still have mixed feelings but I feel way better with True Traveller now.

Claim settled within a couple days and super easy steps to do so. Great comms from the team as well!

Efficient, no-nonsense service

The perfect insurer. So.easy to claim, customer service it A1, they reply to emails incredibly quickly. I've claimed off them a few times and I'm always pleasantly surprised at how easy it is.

True Traveller were excellent and really quick in sorting out my claim for my lost bag. It meant that I was able to get valuables while I was waiting for my bag to be found.

Really good handling with my case giving peace of mind and reassurance.

Amazing experience! They answered the same day I did the claim, and it was easy and fast the communication.
I was speaking with Patrik!
I reccomend them!

Update 15/07/2024:

I've changed my rating from 1/5 stars to 4/5 stars. I think that it's unfortunate that I cannot rate True Traveller separate from their partner - AXA as I would rate True Traveller as a 5/5 and AXA as a 2/5.

True Traveller has always been very responsive and very prompt to reimburse out of pocket expenses. After sending screen shots of the bill from the hospital app to True Traveller, they reimbursed me the same day. They also provided a thorough explanation of the delay in payment - the US hospital had refused to give AXA the invoice.

The reason why I give AXA a 2/5 is because of their lack of response. I emailed them on July 5th for an update as well as July 10th - and they ignored both emails. They were also uncooperative - the hospital asked for a claims address to provide the invoice to, but AXA would not give me this address.

Original review:
Avoid! I took out travel insurance because I was going to be traveling to the US with my baby and wanted to be extra safe. Unfortunately, my baby needed to seek urgent care in the US. True Traveller outsources to AXA who agreed to pay for the ER (I have this in writing) but then never paid the hospital and also ghosted me - they stopped responding to my emails! We went to the ER on May 31st and it's now July 12th. I called True Traveller directly who assured me that AXA would get in touch with me right away and still have not heard back. Now the US hospital is contacting me via the hospital app every day for payment and says that they cannot get in touch with my travel insurance. The bill is $4,152.

We had to claim for my partner’s emergency dental work, and the exact money for the claim came into our bank account in a matter of hours. Khatia was our agent and she was extremely efficient.

The claim process was promptly addressed by very good customer service. Very easy and trouble free, I will certainly be using this service in the future.

Having used True Traveller for 2 big trips, I unfortunately needed to use the insurance for my latest trip. The claims process was quick and easy! The prices are always competitive which makes it even better. Thank you for looking after us I will use you again and have already recommended to friends before needing to make the claim.

Last Saturday evening I ended up in the ER of a huge private hospital in Delhi because of a thrombosis event. I submitted the report and bills from the hospital to True Traveler and received a reply less than 24 hours later, and the reimbursement very quickly after that. Very simple, straightforward and fast. This is the second time I use true traveler as insurance for longer travels in India but the first time I needed to make a claim. Very happy and grateful for their service.

Really easy experience. Prompt and clear responses. Claim dealt with rapidly. Glad to have chosen True Traveller (again) for my trip. Class act

after 1 year of travel with my family I couldn’t be happier with the insurance we chose. We made 4 of 5 claims: lost item, damaged phone display, a few minor medical issues (incl dentist). Never have I experienced any problems or obstruction from true traveler’s side . I always felt taken care of. It amazes me how fast they reimburse the money. We will stick with them for another year of our trip and def recommend!

I have been using True Traveller for many years but have luckily never had to make a claim, until now due to a very lengthy flight delay. The process was easy and straightforward and my claim was settle within a week.
Great service!

I had never claimed on travel insurance and never really thought I’d have too. Having been taken ill and admitted to hospital in Thailand, True Traveller passed me on to the claims team who were in regular contact throughout my hospital stay. They dealt with the hospital and paid my bill direct to the hospital the day I was released. I then had to put in a further claim for some additional costs I incurred. This was dealt with and paid promptly. I was impressed with the ability of the service to step in and do what they said they would do when I needed them. I would definitely use them again.

I sent my clam and during 2 next days I've got my money back. Everything went so smoothly and easy!!

Great service! Had to make a claim due to a stolen rucksack. Claim process was straightforward and money was sent within 24 hours. Will definitely use again.

I broke my ankle whilst abroad in Canada, True Traveller were fantastic, always responded within 24 hours. Each claim made was resolved within maximum 48 hours. They were incredibly fair with their settlement agreement and helped me out a lot with answering any questions or concerns. Couldn't have asked for a better service.