Truffleshuffle Reviews 

1,135
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Got some more gilmore girls pins got 1 dupe and 3 new ones, they are amazing so well made and such fun designs i will be back thanks as always to my favourite website ever!

Company replied

Rated 5 out of 5 stars

DPD lost my order for weeks.. I contacted customer services and they said they’d look into it. Didn’t expect much.. parcel then turned up 😱 It looked like DPD had destroyed it.. the box was wet..... See more

Company replied

Rated 5 out of 5 stars

I was a little hesitant about using a site I hadn't ordered from before but I took a gamble and I've ordered a few items over the years (mostly Snoopy and Lord of the Rings stuff) and thus far... See more

Company replied

Rated 5 out of 5 stars

Was sceptical about ordering from a site I didn’t know, but after reading the positive reviews I made an order. Love the packaging! Speedy delivery, received a 10% discount for signing up to the newsl... See more

Company details

  1. Shopping & Fashion

Written by the company

The official home of cool t-shirts, retro gifts & more...


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(1,135)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent is the word that I thought of…

Excellent is the word that I thought of straight away. My purchase from Truffleshuffle arrived on the day stated and came in a sturdy box. This was my first purchase from you, the handbag I purchased was a surprise gift for my daughter. Daughter very pleased.

22 July 2023
Unprompted review
Rated 5 out of 5 stars

I ordered a tshirt in size small…

I ordered a tshirt in size small unfortunately its going to be a bit small so I should have got a medium but that's my fault excellent delivery service I chose amazon I will definitely be buying again they have an amazing range of unique items and clothing

23 May 2023
Unprompted review
Rated 5 out of 5 stars

Real honest

Last time I left a review for this company, I gave them 2 stars and that was wrong of me. The reason I changed my mind is because they have been nothing but helpful ever since. This company is such wholesome and kind shop. They have everything you could ever want and one thing I love the most is they keep the prices fair.

I also love that they have plus sizes which can be hard to find! So 100/100 for the best place to shop!!

19 May 2023
Unprompted review
Rated 1 out of 5 stars

Purchased a pair of Cookie Monster pj…

Purchased a pair of Cookie Monster pj bottoms 31/01/2: and they arrived a week later. Initially fell in love with them as the design , colours and rope tie were perfect! however after a few weeks the colour quickly faded and the seam at the back of the trousers started tearing. Quality of it is quite poor which is a shame as they quickly became my favourite pair!

13 April 2023
Unprompted review
Truffleshuffle logo

Reply from Truffleshuffle

Hi there, we're ever so sorry about this! Please contact help@truffleshuffle.co.uk and they will get this issue sorted for you!

Rated 1 out of 5 stars

Avoid - try specialist shops on Etsy!!!

Back in December ordered with the company and due to their choice to use Evri (horrid delay/loss debacle.....) anyway never received any of my items......fast forward to March and they now want me to repay a refund I finally had from them as Evri sent them a picture of the parcel in the hands of delivery person on my road!!! Disgusting will never order again

2 December 2022
Unprompted review
Truffleshuffle logo

Reply from Truffleshuffle

Hi there, we apologise greatly, unfortunately these have been unprecedented times and we have struggled massively with our courier choice, unfortunately we made the wrong decision with Evri and they have let us down countless times. We apologise massively for this.

Rated 4 out of 5 stars

Excellent customer service and good prices

I ordered a Loungefly backpack from Lord of the Rings, which was sold out everywhere. The price was right too. Unfortunately, it was sent back again because I didn't get a notification from the post office. Customer service offered to send the item again. But unfortunately something went wrong and I was refunded the price instead. I was already afraid that the backpack was lost. But after a lot of back and forth, an individual solution was found and the backpack found its way to me after all. The shipping costs of the second, this time even tracked, shipment were refunded to me again. The communication was top quality. I always received quick and helpful answers. So, in the end, everything went well.

1 February 2023
Unprompted review
Rated 4 out of 5 stars

Love Truffle Shuffle! Sizing is totally random though…

Absolutely love truffle shuffle, the only reason I didn’t give 5 stars is the sizing of the t shirts, which is all over the place! I’m a size 16 and ordered XL & 2XL. One of the 2XL tops was skintight! One of the XL tops made me feel like I was being strangled! Sort it out please TruffShuff, then I can buy more of my favourite 80’s stuff 😊

4 February 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service.

My husband ordered me a loungefly bag and purse back in December for a Christmas gift, arrived really quickly. On Saturday, the zip of my bag broke, I contacted truffleshuffle on Sunday to ask if they could help and on Monday I had a message to let me know that a new bag had been sent out and I recieved it yesterday and have sent faulty bag back with the free returns label they sent. Amazing customer service and I will definitly be ordering more loungefly bags for my disney trip 🙂

29 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent products. Excellent customer services 👍

Excellent website. I have been using them for years now and rarely have issues. The rare occasion I have had issues (which has actually been with the courrier company and not Truffle Shuffle themselves) They have been amazing. Excellent communication. Friendly customer services team. Makes me really happy to continue being a customer with them

27 January 2023
Unprompted review
Rated 5 out of 5 stars

V pleased with my T-shirt

Friendly website & service. And fast delivery in sturdy, eco-friendly paper. No complaints whatsoever, would definitely buy more items from them in the future.

Just be aware, if you're ordering a men's/unisex T-shirt, that IMO their sizes are on the generous side....so I ordered a size "Large", which is the size of all the T-shirts I wear... the TShuffle one is still one of the bigger T-shirts in my wardrobe :0)

13 January 2023
Unprompted review
Rated 5 out of 5 stars

Always good service and products

I have shopped with Truffleshuffle a lot over the past few years. Have never had an issue. All the goods are excellent quality, they are dispatched quickly and have always arrived promptly in good condition.
I even opted to use royal mail delivery before xmas and received my items in perfect time.

19 December 2022
Unprompted review
Rated 2 out of 5 stars

Poor service

No problem with the cloths . But they need to use more delivery partners as evri are useless . 3 out of 5 parcels I've had from these delivered by evri has been throw over fences into pools . Or just thrown onto my backgarden . Disgusting service. To much arsing around sorting it out

14 December 2022
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND

Wow - Super fast delivery, my items all arrived the next day after ordering - all items were as described on site, everything was perfect! This seems to be an aspiring little company and so far I am impressed - could this be the next 'Forbidden Planet'? I hope so!

I adore all my items!! So rare to find licensed and good-quality Real Monsters and Button Moon stuffs :) I am a happy boy today!

10 December 2022
Unprompted review
Rated 5 out of 5 stars

Great company and products

Great company and products. Ordered quite late at night and everything arrived the next day. Kept up to date with order process throughout. Also, I opted for gift wrapped parcels at small extra cost, and they look great. Thank you, would definitely recommend.

30 November 2022
Unprompted review
Rated 5 out of 5 stars

Great place to buy nerd stuff

Never had a bad experience from Truffleshuffle. Got my latest order a day after ordering it, way earlier than expected. The quality of their clothes is great, definitely worth the price.

27 November 2022
Unprompted review
Rated 1 out of 5 stars

might never show up

would put 0 right now if i could. ordered from them and paid the extra for next day delivery... it's been 3 days and still nothing. tried to contact them via their chat only to have someone reply and then my message ignored for an a hour before i gave up. this is the 2nd time this has happened to us is consecutive orders so won't be purchasing from them again.

24 November 2022
Unprompted review

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