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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the helpfulness and friendliness of the staff, often praising specific employees for their knowledge and excellent customer service. Many also appreciate the convenient locations and the quality of the products, finding them effective and affordable. Reviewers often mention a good selection and deals on products, making their shopping experience positive. However, some people were dissatisfied with various aspects. Several customers reported issues with product quality, including receiving incorrect or subpar items, or products that did not match descriptions. There are also concerns about pricing, with some feeling that prices are too high or that sales are misleading. A few reviewers experienced long wait times, particularly with express services, and some mentioned rude or unprofessional staff behavior. Additionally, some customers found the product packaging difficult to open.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff. Many customers praise the staff for being friendly,... See more

Product

Clients share ambiguous opinions on product. Many customers express dissatisfaction, citing overpriced items,... See more

Location

People report ambiguous experiences with location. Many customers express satisfaction with specific... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the amazing, top-tier, and... See more

Price

Customers had ambiguous experiences with price. Many reviewers expressed dissatisfaction, citing overpriced... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Today I went to Trulieve in Clintonville. I am a medical patient. First, I was shocked that the handicap ramp is labeled for "recreational patients" while the "medical patients" must climb the stai... See more

Rated 2 out of 5 stars

Dropping trulieve into permanent 2 star status. as with all the larger names, MUV, Surterra, Etc., this place only grows hybrid stock and labels it whatever. even the designer labels that arent from... See more

Rated 2 out of 5 stars

I asked the associate to dispense syringes under inhalation. He said that he would. He didn't. Some corporate troubleshooter named Phil was of no help. Left me with not enough mgs for the entire perio... See more

Rated 5 out of 5 stars

Went to Truelieve I Riverview today and as usual it was a great experience. Great service was provided by Keke who is knowledgeable and friendly. Always 5 star customer service. My only issue with Tru... See more


Company details

  1. Vitamin & Supplements Shop
  2. Fitness and nutrition
  3. Herb shop

Information provided by various external sources

At Trulieve, we strive to bring you the relief you need in a product you can trust.


Contact info

3.3

Average

TrustScore 3.5 out of 5

782 reviews

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Rated 5 out of 5 stars

Amazing place and employees

First, I would like to start off with the location is absolutely convenient for me close to my house. They always have what I need in stock, the deals are absolutely amazing. I am a regular I deal with Kristy 95% of the time and she is phenomenal. Amazing customer service., polite, always make sure my needs are met. I will absolutely be returning to this location.

20 November 2025
Unprompted review
Rated 4 out of 5 stars

Good

Good, friendly customer service and knowledgeable staff at Trulieve has had me a customer since their opening. Almost always a good selection.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Charlie, Longwood FL…

Charlie over at the Longwood FL location was able to answer all my questions and provided the best customer service I’ve ever experienced while visiting. Thank you sir for helping your patients!

2 November 2025
Unprompted review
Rated 1 out of 5 stars

The express is always ignored

The express is always ignored, you can be number one on express and wait till 30 people are taken care of before you are even if you are next in express, when you inquire about the long wait the girl laughs at you and acts like your a problem for them, I’ve been shopping Riverview fl since the opening and I’ve about had enough with the rude ass people that work there. Number one on the list is number one not number 30 or people being chosen by preference and who they know. After this long wait I will be sure to take my 200 plus dollar a week business somewhere else!

2 November 2025
Unprompted review
Rated 5 out of 5 stars

This Trulieve is my favorite

This Trulieve is my favorite! The staff is super friendly and very helpful when I have questions ! I love all the products they have to offer . I always recommend my friends here :)

18 October 2025
Unprompted review

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