We have employed builder Neil Marshall of West Looe, Cornwall a number of times to undertake work in our house. From plastering and painting to a new porch balcony and kitchen roof, these jobs have a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having tried (and failed miserably) with other online trade organisations I was very pleased with Trust a Trader Having been let down on four occasions with no show plumbers when Martyn Monkh... See more
Company replied
Scott arrived at the beginning of the afternoon time slot (12 noon - 18:00) which was much appreciated. He was very pleasant, worked efficiently explaining what he was doing as he progressed. Scott... See more
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Well organised, good communication, swift response to the enquiry. Good quality work, the team explained what needed fixing and found solutions where needed. Have recommended H&S Roofline to a neighbo... See more
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Company details
Information provided by various external sources
TrustATrader.com - a directory of tradespeople you can trust because their place on the website depends upon their quality of service.
Try the new TrustATrader mobile app!
Written by the company
- Access hundreds of tradespeople with just a few taps
- Our easy to use app is the perfect way to find a trader on the go. Now even quicker, you'll be able to find the trader you need in no time. If you're a registered trader, you can now access your full trader profile straight from the app! See for yourself...download for Apple and Android today!
"You can trust our traders"
Supplying the UK with the best tradespeople in the country
Here at TrustATrader, we make sure that all our traders have appropriate accreditation and qualifications before they become members. This automatically eliminates rogue traders from joining our website and means that if you see a qualification or accreditation listed on our website, you can trust it is real and has been verified.
Contact info
5 Meadway Court, SG1 2EF, Stevenage, United Kingdom
- 01438 870097
- sales@trustatrader.com
- www.trustatrader.com
4.6
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from TrustATrader
Hi Deborah,
Nice and speedy – just what you want when you need a tradesperson! 👌 Thanks for choosing TrustATrader and for leaving us a review.
All the best,
The TrustATrader Team
Really easy to use TaT
Really easy to use TaT. My experience with contacting a company has been fantastic and I would recommend and use them, and TaT again, on that basis.
1 September 2026
Reply from TrustATrader
Hi Lisa,
That’s great to hear! We’re really pleased you found TrustATrader so easy to use and had such a fantastic experience with the company you contacted. Knowing you’d happily use both the trader and TrustATrader again is a brilliant endorsement – thank you!
Take care,
The TrustATrader Team
Job well done
Posted job, was very quickly contacted by 3 tradesmen. Following day had very nice new roof over my bay window. Has rained very hard since then and no more leaks!
31 August 2026
Reply from TrustATrader
Hi James,
Now that’s a result! From posting the job to having a brand-new bay window roof the very next day – and most importantly, no more leaks after putting it to the test in the rain! We’re really pleased TrustATrader helped you get the job sorted so quickly.
All the best,
The TrustATrader Team
Found a reputable plumber
31 August 2026
Reply from TrustATrader
Hi Paul,
Exactly what we like to hear! Finding a reputable tradesperson shouldn’t be a headache, so we’re glad TrustATrader helped you find the right plumber for the job. Thanks for choosing us!
Kind regards,
The TrustATrader Team
They gave over 4 traders to choose from
30 August 2026
Reply from TrustATrader
Hi there,
Thank you for your feedback! We’re pleased to hear TrustATrader gave you a good selection of tradespeople to choose from. Having options makes it easier to compare and find the right person for the job, so we’re glad we could help.
Best wishes,
The TrustATrader Team
Found a diamond…
I found Pat of PGK Home solutions a very professional and effective artisan. The work has been done in very good time and to a very high standard. Without Trustatrader I would never have found him
21 August 2026
Reply from TrustATrader
Hi there,
Thank you for such a fantastic review! We’re delighted that TrustATrader helped you discover Pat at PGK Home Solutions and that the work was completed efficiently and to such a high standard. Helping customers find skilled tradespeople they may otherwise never have come across is exactly what we’re here for.
Warm regards,
The TrustATrader Team
The service was easy to use the plumber…
The service was easy to use the plumber was efficient and did exactly what he said he would
28 August 2026
Reply from TrustATrader
Hi there,
Thank you for your feedback! We’re delighted to hear you found TrustATrader easy to use and that the plumber you chose provided an efficient and reliable service. It’s great to know everything was completed just as promised.
Best wishes,
The TrustATrader Team
Always good to have a website to go to…
Always good to have a website to go to when looking for good tradesman I have used this site a few times now
20 August 2026
Reply from TrustATrader
Hello there,
Thank you for your continued support! We’re delighted to hear you’ve returned to TrustATrader several times when looking for reliable tradespeople. It’s great to know the site has become a useful place for you to turn to when you need work done.
Kind regards,
The TrustATrader Team
Reply from TrustATrader
Hi there,
Thank you for your feedback! We’re delighted to hear you found the TrustATrader website easy to use and the information helpful and up to date. We really appreciate you taking the time to share your experience.
Best wishes,
The TrustATrader Team
Despite their glowing reputation and ad…
Despite their glowing reputation and ad on LBC, I would love to use them to find a qualified gardener but have never found any in my area on their site. They propose others from all over the country who are unlikely to be willing to travel far outside which is very unhelpful!
29 August 2026
Unprompted review
Reply from TrustATrader
Hi there,
Thank you for speaking with us.
Our website matches the trade you select with the postcode you enter. We appreciate that finding the right trader can sometimes be confusing, so we provide guidance within each category to help you with your search.
Depending on the type of work you require, the trade you are looking for may also be listed under related categories. For example, a Gardener may also be found under Landscape Gardener and Garden Maintenance. When you begin typing the trade, a drop-down list will appear to help you identify and select the relevant trade.
To further assist you, we also shared details of additional local traders covering your postcode area. We hope this gives you a wider choice and helps you find a reputable trader through our website.
Thank you again for taking the time to speak with us, and we hope you can find a suitable trader.
Kind regards,
The TrustATrader Team
A better site for searching for a trades person.
I think some other sites have now potentially been compromised. I strongly suspect that some reviews are not entirely genuine, having booked and then experienced very inconsistent (to the reviews) trades people.
I turned to TrustATrader to see if I felt any more comfortable with the reviews. I am very pleased so far.
29 May 2026
Reply from TrustATrader
Hello Ann,
Thank you for sharing your experience. We’re really pleased that you turned to TrustATrader and have felt confident using the reviews on our platform. We understand how important genuine customer feedback is when choosing someone to work on your home, which is why we take the verification of reviews seriously.
It’s great to hear your experience with TrustATrader has been positive so far, and we appreciate you putting your trust in us.
Warm regards,
The TrustATrader Team
Thanks to trust a trader we had an…
Thanks to trust a trader we had an excellent trades person come and fix our oven. He was friendly, professional and charged a very reasonable rare
19 August 2026
Reply from TrustATrader
Hi Martin,
That’s exactly the outcome we love to hear! It sounds like you found a real gem – friendly, professional and fairly priced, with your oven back in working order. Thanks for trusting TrustATrader to help with the search.
Take care,
The TrustATrader Team
Great Find!
I found a fantastic builder via trustatrader. I looked at the reviews which were really good but I still felt unsure. Anyway, the builder CL Builders Bolton turned out to be fantastic tradesmen.
25 August 2026
Reply from TrustATrader
Hi Wendy,
That leap of faith certainly paid off! It’s brilliant to hear the reviews helped you discover CL Builders Bolton and that the team lived up to their reputation. Hopefully you’ll feel a little more confident next time you need someone for a job!
Thanks for putting your trust in us.
Best wishes,
The TrustATrader Team
never had a problem with anyone…
never had a problem with anyone mentioned in trustatrader
25 August 2026
Reply from TrustATrader
Hi there,
That’s a brilliant vote of confidence! It’s great to know the tradespeople you’ve found through TrustATrader have consistently delivered a positive experience. Thanks for continuing to put your trust in us.
All the best,
The TrustATrader Team
Very happy to have found a great tiler…
Very happy to have found a great tiler name Neil Smith, on your site with lots of great reviews
18 August 2026
Reply from TrustATrader
Hi Colleen,
It’s great to hear the reviews helped you find Neil and gave you confidence in your choice. Even better that you can now add your own positive experience to them! Thanks for choosing TrustATrader.
Warm regards,
The TrustATrader Team
Using TrustATrader
It was easy to find a trader (central heating plumber) that had great feedback from customers. Contacting them was efficient and organised quickly. Being able to trust that a high quality of service will be delivered is very important to me
17 August 2026
Reply from TrustATrader
Hello Andrew,
That peace of mind is exactly what TrustATrader is all about. We’re really pleased the customer feedback helped you choose a central heating plumber with confidence and that getting in touch was quick and straightforward. Thanks for trusting us to help you find the right person for the job.
Best wishes,
The TrustATrader Team
Trust a trader model is flawed
Trust a trader offer zero protection against bad traders. My nan who was 90 at the time need a flat roof above the porch fitting.
Her daughter on her behalf used trust a trader to find a roofer. The roofer came out took no money upfront and priced the job.
We accepted the quote and they came on time and started the roof. When they came they ripped the roof off quickly and efficiently and that's when they hit her with another cost because the valuable lead flashing was "cracked" and needed to be replaced. Of course they would take the flashing away and replace it for £500.
At this point my 90 year nan she felt she had no choice as they had removed the roof and felt vulnerable and if she argued the cost they may leave her without the roof so she reluctantly agreed.
The next day she told me what happened and I insisted she call Trust a trader to help get this remedied.
However if she called you this unscrupulous firm would know it was her and where she lives despite it being anonymous.
As soon as and extra £500 or situation is questioned by trust a trader they would know it was her.
This worried her and she did not want the hassle at her age.
I checked the new flashing and it was not replaced with lead but a roll of cheap flashing tape that costs £25. So she paid £475 for a £25 roll of tape and they made money from her 'cracked' lead which they took without asking.
In conclusion all in all there are unscrupulous traders and con artists on trust a trader.
Any offer of protection Trust a trader gives becomes null and void when the trader you are reporting puts 2 and 2 together and realises who has reported them. Nothing to stop them coming to your front door.
And people that scam old people out of money are probably likely to be bad people.
1 August 2026
Unprompted review
Reply from TrustATrader
Hi there,
We attempted to reach you by phone and email to discuss your individual case, as we understand you haven't directly filed a complaint with us.
We have a strict vetting process, and each year, many traders do not meet our requirements and are not accepted on our platform.
All company details are carefully verified, and this process continues throughout their membership with us.
Traders must adhere to our Terms and Conditions as part of their membership.
If a consumer complains about a trader’s work or behaviour, the trader must cooperate with us to resolve the issue via our mediation process. Non-cooperation can lead to membership termination.
When we receive evidence of a poor customer experience, we review the case and may take action, such as removing the trader from the platform. Similarly, if a trader accumulates too many negative reviews or fails to meet TrustATrader'S standards, their membership can be reviewed and possibly terminated.
Please contact us at Complaints@trustatrader.com so we can assist with your complaint. We will review your case and determine any appropriate steps.
Kind regards,
The TrustATrader Team
Good experience
The website was easy to use which resulted in local businesses contacting us to offer their services. With the contact I received it will actually encourage me to use the website again.
23 August 2026
Reply from TrustATrader
Hi Chris,
It’s great to hear the website made the whole process straightforward and helped local businesses get in touch with you directly. Even better to know the experience has given you the confidence to use TrustATrader again next time you need a tradesperson.
Thank you for sharing your experience.
— The TrustATrader Team
Unreliable
Unreliable! They Do Not protect you from disputes with fraudulent and unprofessional workmen. I received no compensation.
Trust No Trader!!!!
16 February 2026
Reply from TrustATrader
Hi,
Thank you for your feedback. We’re sorry to hear that you were unhappy with the work carried out by the trader you used.
Having reviewed our records, we can see that you left a negative review for the trader in March 2025. However, we have no record of a formal complaint being raised with TrustATrader regarding this matter, which means our team was not given the opportunity to investigate your concerns or assist you through our complaints process.
The trader in question is also no longer a member of TrustATrader.
We take concerns about our members seriously and would always encourage customers to contact us directly when an issue arises. If you would still like to discuss what happened, please contact us at complaints@trustatrader.com and our team will be happy to review the circumstances with you.
Kind regards,
The TrustATrader Team
The trader we used was reliable and did…
The trader we used was reliable and did a great job. And trust a trader are obviously very good at selecting people to recommend
13 August 2026
Reply from TrustATrader
Hi Robert,
Thank you for your kind feedback! We’re delighted to hear the trader you chose was reliable and completed the work to such a high standard. It’s also wonderful to know our vetting process gave you confidence in your choice. We really appreciate you putting your trust in TrustATrader.
Best wishes,
The TrustATrader Team
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