Shites company of the uk. Only waste time never solve only looting money and they will only play with you make you frustrated from 1 year no reply on time after one completion they came with with ne... See more
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I have been with Trusted insurances for years and they have been great at dealing with my claims every single time. Unfortunately I've had to claim multiple times because of my screen breaking and the... See more
Company replied
The online claim form does not work. Multiple attempts on different devices, different document formats etc. The phone number to make a claim is not free. The cover of your policy is misleading. Yes,... See more
Company replied
Firstly, I received a very competitive quote. The clincher came when I had my holiday cost refunded due to building work at our hotel. I contacted Trusted to see if I could postpone my policy as i... See more
Company replied
Company details
- #12 of 13 best companies in Gadget Insurance Company
Written by the company
Trusted Insurances is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Trusted Insurances
Written by the company
- Insurance you can depend on
- All of us rely on our devices, such as mobile phones, tablets and laptops, in our everyday lives. So if they breakdown, or are lost or stolen, the need to quickly repair or replace these expensive pieces of tech means it's a good idea to have comprehensive gadget insurance cover, from a provider you can trust, who can quickly get the issue sorted with the minimum of hassle. Trusted Gadget Insurance has been designed with this in mind. We have created a selection of policies tailored to suit people's ever changing lifestyles with different levels of cover, fair and simple terms along with a high quality service, at a price far cheaper than many other insurance providers.
- Bundle & SAVE
- Protect all of your gadgets and your families' too, either individually or under one family bundle policy with Trusted Insurances. For one simple monthly premium you can protect up to 10 devices against Theft, Loss and Damage whether at home, work, study or even on holiday.
Contact info
3.5
Average
673 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Really helpful
I managed to have my insurance sorted his email, which was very quick and efficient.
25 July 2022
Reply from Trusted Insurances
Thank you for sharing your positive experience with us Anthony.
We're please to hear that you found the process of setting up your insurance policy so effortless.
Welcome on board!
The Trusted Insurance Team.
The purchase of the policy was so easy
The purchase of the policy was so easy. Very clear and I know what is, and what isn't covered. Thanks
16 July 2022
Reply from Trusted Insurances
Thank you for taking the time to share your positive experience with us Jonathon.
We're delighted to receive such lovely feedback and are pleased you found the whole process so streamline.
Welcome on board!
The Trusted Insurances Team.
Absolutely brilliant
Absolutely brilliant, replaced my broken phone with no fuss and very quickly .
12 July 2022
Reply from Trusted Insurances
Thank you for taking the time to share your positive experience Jacqueline.
We're delighted to hear that you received such excellent service on your claim journey.
The Trusted Insurances Team.
Awesome company to insure with.
22 June 2022
Reply from Trusted Insurances
We're delighted to hear this. It's nice to be told you're awesome.
We're happy to have you on board.
Thank you.
The Trusted Insurances Team.
Very helpful staff
22 June 2022
Reply from Trusted Insurances
Thank you for your positive review Michelle.
We pride ourselves on providing excellent customer service, so it's great to hear that we are getting things right.
The Trusted Insurances Team.
There service was absolutely abysmal
There service was absolutely abysmal! AVOID AT ALL COSTS!!
I was told my device would be with me within 48 hours of them receiving it and after 3 weeks of chasing everyday I was finally offered a settlement. I lost money because I was unable to do my job without this phone and had to take a lot of time off instead of just the 2 days they advised!! I then received the phone and the settlement and was told I had to fanny about sending one back. I was away on business when the device was sent through to me and when my sister opened it for me 5 days after it arrived to check it was the phone when the contacted me it was smashed!! I then get told that because it was 5 days after arrival and my sister threw the ripped packaging away I had to pay the excess again!!
I HAVE BEEN ROYALLY SCREWED BY THIS INCOMPETANT COMPANY AND WOULD GIVE THEM 0 IF COULD.
AVOID THEM!
17 June 2022
Reply from Trusted Insurances
Dear Victoria,
We are sorry to hear that your experience has not been a positive one.
Our records show that a complaint has already been raised with regards to your claim, which is currently under review. All the points raised will be highlighted in your final response letter, which will be issued within our advisory timescales. All complaints are carefully and fairly assessed by our customer relations team, so rest assured, all your concerns will be addressed.
The Switched On Insurance Team.
Service was great.
10 June 2022
Reply from Trusted Insurances
Thanks for letting us know about the great service you received Stephen.
We're pleased to welcome you on board!
The Trusted Insurances Team.
Highly recommend
Very easy to get a quote and it’s really cheap! Customer service staff are very helpful. Highly recommend
8 June 2022
Reply from Trusted Insurances
Thank you for your 5-Star review Connor.
We're delighted that you found the process of creating your policy so effortless and that you are satisfied with our pricing structure.
Customer service is important to us so we're pleased to hear that we're getting things right.
Welcome on board!
The Trusted Insurances Team.
Operates in bad faith
Avoided paying out because of technical loopholes. Operates in bad faith. No different to any other insurers.
6 June 2022
Reply from Trusted Insurances
Dear customer,
We are sorry to hear that your experience has not been a positive one.
Please can you provide us with your policy or claim number so we can assist you further.
Thank you.
The Trusted Insurances Team.
Quick and easy to arrange.
Quick and easy to arrange on the website, others don't even recognise my devices.
24 May 2022
Reply from Trusted Insurances
Thank you for sharing your positive experience David.
We're delighted to hear that you found the process straightforward.
Welcome on board!
The Trusted Insurances Team.
Very quick and easy
11 May 2022
Reply from Trusted Insurances
Thank you for your 5-Star review Robert.
We're delighted that you found the process straightforward.
Welcome on board!
The Trusted Insurances Team.
Only just bought the policy so cannot…
Only just bought the policy so cannot give much insight, purchasing the policy was simple enough though.
10 May 2022
Reply from Trusted Insurances
Thank you for letting us know of your positive experience while purchasing your policy Josh.
Please do not hesitate to contact us should you require assistance.
Welcome on board!
The Trusted Insurances Team.
Reply from Trusted Insurances
Thank you for taking the time to provide us with feedback. We are pleased you have had a positive experience.
Thank you for insuring with Trusted Insurances!
The Trusted Insurance Team!
Shopped around but still found Trusted…
Shopped around but still found Trusted Insurances provided the most competitive quote for my two mid range mobiles with a minimal excess. Fortunately I have not had occasion to make a claim but great to have the insurance for peace of mind. My renewal was automatic and troublefree.
6 May 2022
Reply from Trusted Insurances
We are happy to hear that the process was simple, and the price was competitive. We are confident you will be pleased with our other services, should you need to use them.
Thank you for insuring with Trusted Insurance!
Rang to change my mobile phone details
Rang to change my mobile phone details. Handled very professionally by the customer services . Sorry I couldn't remember his name.
4 May 2022
Reply from Trusted Insurances
Thank you for taking the time to provide your positive review Janet.
We pride ourselves on customer service excellence, so we are delighted to receive such wonderful feedback.
We will locate the gentleman who handled your query and pass on your kind comments.
The Trusted Insurances Team.
Relly ease to access and apply .
4 May 2022
Reply from Trusted Insurances
We appreciate your positive review Christian.
It's great to know that you found the user journey so smooth and effortless.
Welcome on board!
The TRusted Insurances Team.
Very easy to understand very reliable
30 April 2022
Reply from Trusted Insurances
Thank you for letting us know of your user journey Munawar.
We are pleased to hear that you found the process so streamline.
Welcome on board!
The Trusted Insuances Team.
Great service from start to finish
20 April 2022
Reply from Trusted Insurances
Thank you for letting us know of your positive experience Paul.
We're pleased to hear that you found the service to the levels we expect and strive for.
Welcome on board!
The Trusted Insurances Team.
Quick efficient and good value for money
13 April 2022
Reply from Trusted Insurances
Thanks for your feedback Colin. We really appreciate you letting us know of your positive experience.
It's great to hear that you found the process streamline and are pleased with our pricing structure.
Welcome on Board!
The Trusted Insurances Team.
Already had two single policies with…
Already had two single policies with them and wanted to add more devices. It was straight forward even though I had made claims on one of the older policies. I would highly recommend. Also the customer service is excellent.
28 March 2022
Reply from Trusted Insurances
Thank you for taking the time to provide us with feedback.We are pleased to hear you received excellent service and you found it easy to cover your gadgets.
We are happy to have you as part of our Trusted 😊
Thanks,
The Trusted Insurance Team!
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