Shites company of the uk. Only waste time never solve only looting money and they will only play with you make you frustrated from 1 year no reply on time after one completion they came with with ne... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been with Trusted insurances for years and they have been great at dealing with my claims every single time. Unfortunately I've had to claim multiple times because of my screen breaking and the... See more
Company replied
The online claim form does not work. Multiple attempts on different devices, different document formats etc. The phone number to make a claim is not free. The cover of your policy is misleading. Yes,... See more
Company replied
Firstly, I received a very competitive quote. The clincher came when I had my holiday cost refunded due to building work at our hotel. I contacted Trusted to see if I could postpone my policy as i... See more
Company replied
Company details
- #12 of 13 best companies in Gadget Insurance Company
Written by the company
Trusted Insurances is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Trusted Insurances
Written by the company
- Insurance you can depend on
- All of us rely on our devices, such as mobile phones, tablets and laptops, in our everyday lives. So if they breakdown, or are lost or stolen, the need to quickly repair or replace these expensive pieces of tech means it's a good idea to have comprehensive gadget insurance cover, from a provider you can trust, who can quickly get the issue sorted with the minimum of hassle. Trusted Gadget Insurance has been designed with this in mind. We have created a selection of policies tailored to suit people's ever changing lifestyles with different levels of cover, fair and simple terms along with a high quality service, at a price far cheaper than many other insurance providers.
- Bundle & SAVE
- Protect all of your gadgets and your families' too, either individually or under one family bundle policy with Trusted Insurances. For one simple monthly premium you can protect up to 10 devices against Theft, Loss and Damage whether at home, work, study or even on holiday.
Contact info
3.5
Average
673 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Agents very friendly and extremely…
Agents very friendly and extremely helpful
Online very easy
18 January 2024
Reply from Trusted Insurances
We appreciate your positive feedback Nicola.
It's great to know that you reived such friendly and helpful service from our staff.
We understand the importance of providing excellent customer service and how this impacts our customers.
Thank you for letting us know.
The Trusted Insurances Team.
Beats AI!
I found the operator, Jennifer, really responsive and helpful! I am pleased with the level of care I experienced. Thank you!
11 January 2024
Unprompted review
Reply from Trusted Insurances
We appreciate your positive customer feedback Shelly.
We understand just how important it is to provide excellent customer service, and how this impacts our customers.
Your kind comments shall be passed on to Jennifer to let her know.
Thank you.
The Switched On Insurance Team.
Stephen from Customer Services has been…
Stephen from Customer Services has been excellent . I had a claim that did jot meet the criteria but given the circumstances he approved my claim in minutes . Thank you !
5 January 2024
Unprompted review
Reply from Trusted Insurances
Dear Robbie,
Thank you for taking the time to leave a positive review of the service provided by Stephen in our Customer Relations Team.
We understand the importance of providing assistance and excellent customer service and how this impacts our customers.
Your positive feedback is greatly appreciated.
We shall pass on your kind comments to Stephen to let him know.
The Trusted Insurances Team.
Disappointing, impersonal company
Disappointing company, do not use. Refused to pay for my laptop theft on a technicality even with a police report and clear evidence the property was stolen.
Despite their 'sorry you've had a bad experience' reply below, the adjudication letter was sent in record time and was a simple repetition of the decision to refuse my claim because the burglar didnt smash my door in. Unlike the claim which they took over a month to respond to after asking me to provide a ton of additional evidence, like a picture of me holding a passport and all correspondence with the police, which I sent.
There are loads of better, more human, gadget insurers out there, I suggest you look for one of them instead. Oh yeah, and always read the terms.
8 October 2023
Reply from Trusted Insurances
Dear Customer,
We are sorry to hear that your experience has not been a positive one.
We have since logged your appeal as an official complaint and reviewed your concerns.
Your Final Response Letter has just been sent to your email address.
The Trusted Insurances Team.
Reply from Trusted Insurances
We appreciate your positive feedback Janice.
It's great to know that your claim was handled so expertly.
Thank you for sharing.
The Trusted Insurances Team.
It's very good response for your…
It's very good response for your company and also your colleagues.
7 December 2023
Reply from Trusted Insurances
Thank you for sharing your positive experience with us Keyur.
We are delighted to hear of the excellent service you received.
It's great to have you on board!
The Trusted Insurances Team.
Reply from Trusted Insurances
Thank you for your 5-Star review Jasmeet.
We are pleased to hear that you are happy with your policy.
Welcome on board!
The Trusted Insurances Team.
Easy to purchase very competitive price…
Easy to purchase very competitive price and the policy looks to be very good.
1 December 2023
Reply from Trusted Insurances
Thank you for sharing your positive experience with us Tim.
We are pleased that you found the online application so straightforward and that your policy and premium meet your needs.
We are delighted to welcome you on board!
The Trusted Insurances Team.
Excellent price and very easy to set up…
Excellent price and very easy to set up my direct debit details
30 November 2023
Reply from Trusted Insurances
Thank you for your 5-Star review.
We are pleased you found the online application so seamless and that you are happy with your premium.
We're delighted to welcome you on board!
The Trusted Insurances Team
The firm promises a 48 hour claim…
The firm promises a 48 hour claim process so your not unduly left hanging without your important gadgets. It's now been almost a full week and I've heard nothing. Unable to work without my laptop and claim status still at processing stage.
21 November 2023
Reply from Trusted Insurances
Dear Customer,
We are sorry to hear that your experience has not been a positive one.
We have escalated your concerns to Senior Claims and your claim will be reviewed today.
Thank you for your patience.
The Trusted Insurances Team
Can’t fault them very helpful.
Can’t fault them. Very helpful smooth process to cancel the policy on my old laptop and took out a new policy for my new laptop.
27 November 2023
Reply from Trusted Insurances
Thank you for taking the time to share your positive experience, Lee.
We are delighted to hear that you found the process so seamless while insuring your new laptop.
Your custom is greatly appreciated.
The Trusted Insurances Team.
Reply from Trusted Insurances
We are pleased that you found the renewal process so hassle-free.
Your custom and loyalty is greatly appreciated Linda.
Thank you.
The Trusted Insurances Team.
Been without a phone 2 weeks!!!
We invest in insurance for assistance during times of need, expecting a stress-free process. However, this isn't the case here. A proficient insurance company handles matters promptly, avoiding unnecessary delays. Unfortunately, this company requests unattainable documentation, such as "proof of usage" or "proof of ownership" in PDF format, which Sky Mobile doesn't provide. Despite having relevant order details and bills, the insurer, Taurus, insists on challenging the claim. I have contacted sky who themselves said they would approve the claim with all the documents provided.. It's advisable to seek insurance elsewhere, preferably through your phone provider, for a smoother experience. Been nearly two weeks without a phone, the document upload process is inconveniently problematic, persisting across various devices and browsers on multiple attempts. I am far from satisfied!!
Claim reference
NCL/TI/00076335/ROB-1
Policy number
787270
Claim submitted
12/11/2023
Current status
UNDER REVIEW
12 November 2023
Unprompted review
Reply from Trusted Insurances
Dear Customer,
We are sorry to hear that your experience has not been a positive one.
We have instructed the Claims Team to pick up and review your claim today.
You will receive an update via email correspondence before the end of the day.
Thank you for your patience.
The Trusted Insurances Team.
Reply from Trusted Insurances
Thank you for your 5-Star review James.
We are pleased you found the online application so seamless.
We are delighted to welcome you on board!
The Trusted Insurances Team.
Comprehensive range of cover
Was looking for phone insurance for my daughter's new iPhone and took advice through Money Saving Expert Website which led me to Trusted Insurances. I liked the well presented information about their range of insurance services and the fact that it was straightforward to choose the level of cover and related excess etc. Excellent range of cover provided at a good price.
17 November 2023
Reply from Trusted Insurances
Thank you for taking the time to detail your positive experience, Michael.
We are pleased you found the website so user-friendly, transparent, and well laid out.
It's great that you have suitable cover for your gadget(s) and peace of mind.
We're delighted to welcome you on board!
The Trusted Insurances Team.
Five star customer service
Five star customer service. I was completely supported through a policy change (from 5 to 7 gadgets) ensuring that previous policy gadgets remained fully covering.
10 November 2023
Reply from Trusted Insurances
We appreciate your 5-Star feedback Pauline.
We understand how important it is to provide excellent customer service, and how this impacts our customers.
It's great that you received such helpful service while amending your policy.
Thank you for sharing this.
The Trusted Insurances Team.
Seamless renewal transaction
Seamless renewal transaction. Competitive price for the premium.
7 November 2023
Reply from Trusted Insurances
Thank you for your 5-Star feedback Alexandra.
It's great to know that you found the renewal process so seamless.
Your custom is greatly appreciated.
The Trusted Insurances Team
Affordable policies and easy process
11 November 2023
Reply from Trusted Insurances
We are pleased you found the online application so streamline and that our pricing structure is to your liking.
Thank you and welcome on board Asif.
The Trusted Insurances Team
Simple and easy
4 November 2023
Reply from Trusted Insurances
We are pleased to know that you found the online application so straightforward Lewis.
Thank you for your review and we are delighted to welcome you on board!
The Trusted Insurances Team.
It was easy to submit the claim and…
It was easy to submit the claim and emails updated us of the progress.
17 October 2023
Reply from Trusted Insurances
Thank you for your glowing review, Angela.
We are pleased you found the claims process so streamline.
The Trusted Insurances Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.