Trustico® Online Limited Reviews 58

TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

All our client's certificates come through quickly even OV and EV certs - they really push them through and stay on top of the process. The sales and technical support team are a great bunch of peopl... See more

Rated 5 out of 5 stars

Being able to place orders online and then get SSL certificates issued in matter of minutes is just fantastic! Not sure why Online Chat never worked for me. I start to wonder if it's ever worked at... See more

Rated 3 out of 5 stars

Great prices, perfect certs, but a lot of hard work to buy or renew - pages of forms to deal with so you need to set aside 30 mins at least, especially first time through! Can you guys consider a way... See more

Company replied

Company details

  1. Software company
  2. Computer Accessories Shop

Information provided by various external sources

Founded in 2006, unlike others, Trustico® does not carry baggage of being born out of a hosting or domain name company. A dedicated SSL Certificate provider, its aim is to revolutionise the market by being a one-stop shop for your online security needs at sensible prices. With a highly trained team offering 24/7 advice on how to buy an SSL Certificate fit for purpose, Trustico® issues within minutes and its ordering system is the first of its kind - even offering an SSL installation service.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

58 reviews

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Rated 3 out of 5 stars

Great prices, perfect certs, but a lot of hard work to buy or renew - pages of forms to deal with so you need to set aside 30 mins at least, especially first time through!

Great prices, perfect certs, but a lot of hard work to buy or renew - pages of forms to deal with so you need to set aside 30 mins at least, especially first time through! Can you guys consider a way for us to save settings in a login and be able to re-use them, at least for renewals?

26 June 2013
Unprompted review
Trustico® Online Limited logo

Reply from Trustico® Online Limited

Hi Snoi, Thank you for your feedback.
Renewing an SSL Certificate is almost exactly the same as purchasing a new SSL Certificate however Trustico offers higher multi year discounts for renewal customers.
We do offer a service where assistance can be provided to renew your SSL Certificates over the phone or by simply replying "yes" to a renewal notification e-mail you may be sent.
We encourage you to contact us by phone or e-mail to arrange assistance with any renewal orders in the future.
Thanks.

Rated 5 out of 5 stars

I am delighted with the service and support that the staff of Trustico have provided me since I purchased my certificate despite me not being able to receive it due to problems with my server.

The staff at Trustico have been very patient with me while I resolve the issues with my home server. I have not been able to receive the email to which I have to respond in order to receive my certificate and they have responded very promptly to my pleas to keep the certificate for me while my problems are being resolved. I would recommend Trustico very strongly to anyone wishing to purchase a trusted certificate to use with their serve.

17 June 2013
Unprompted review
Rated 5 out of 5 stars

Online service makes life easy

Being able to place orders online and then get SSL certificates issued in matter of minutes is just fantastic! Not sure why Online Chat never worked for me. I start to wonder if it's ever worked at all.

5 June 2013
Unprompted review
Rated 5 out of 5 stars

Good

My taken service from Trustico was very successfull and i can advise to everone

24 May 2013
Unprompted review
Rated 5 out of 5 stars

Great service and great prices.

Trustico does a great job reselling popular SSL certs. Their prices consistently beat most competitors. Even with the low prices, they offer very good service.

18 May 2013
Unprompted review
Rated 5 out of 5 stars

Excellent !

Well first they have very good customer care and they are very friendly and the products are quality products I have nothing to say, excellent !

26 April 2013
Unprompted review
Rated 2 out of 5 stars

Order process slow, no notice sent for renewal

The order process took 3 days, which is a lot more, than our expectation. Our Geotrust SSL stopped working in the middle of the weekend - Trustico or Geotrust gave NO NOTICE in advance, that we need to renew.
So altogether not a channel I would suggest to others.

16 April 2013
Unprompted review
Trustico® Online Limited logo

Reply from Trustico® Online Limited

Hi Istvan,

Trustico ensures to send renewal e-mails 90, 60, 30, 14, 7 and 0 days before the SSL Certificate is due for renewal. Perhaps the e-mails were stuck in your spam filter. We are happy to help you investigate, though would ask you contact us rather than post a negative review in the future. We are available to assist you at any time.

Rated 5 out of 5 stars

A great, streamlined SSL aquiring process

Your rates are excellent and top all competitors, your service is absolutely first class - you are always available to help, certificates are issued quickly, and your online order tracking is great. 5/5 for sure!

12 April 2013
Unprompted review
Rated 1 out of 5 stars

I couldn't receive the trial certificate.

I tried to receive the certificate three times, and was refused three times

7 April 2013
Unprompted review
Trustico® Online Limited logo

Reply from Trustico® Online Limited

Hi Dmitry, thank you for your feedback.

Fee Trial SSL Certificates are available and are issued using the same verification method and system as full production Domain Validated SSL Certificates.

I am unsure what you mean by "refused", however I assume your Free Trial SSL Certificate was not approved / issued by GeoTrust / RapidSSL.

We would like to assist with your SSL Certificate needs and welcome you to contact us directly should further information or assistance be required.

Rated 3 out of 5 stars

Newcomers

our newcomers, and hope the service that is given by trustico excellent, and security to our website fully awake. thank you

3 April 2013
Unprompted review
Trustico® Online Limited logo

Reply from Trustico® Online Limited

Hi Nur, unfortunately you review does not specify the experience - please feel free to call us on 888 8300 775 from within the United States if you need any further assistance.

Rated 5 out of 5 stars

Quick and Easy!

I keep waiting for clients to pay their invoice before I order an SSL Certificate and install it on the server. Usually they wait until the last minute before paying so I jump online and order the SSL Certificate, it gets approved and I get it installed before the old one expires. Even when there are difficulties they get resolved fast and I'm back on track.
They have been very easy to deal with!!!
Did I mention; the price is right....

19 March 2013
Unprompted review

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