I’ve been with the Otter service now for awhile - Will has been my No 1 help mate from OTTER amazing service always there to help & doing things a little different using the QR codes in different ven... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I want to sincerely thank Leverex Badong Jr. for making my onboarding with Otter such a smooth and welcoming experience. Your patience, guidance, and clear communication truly made a difference.... See more
Company replied
Otter has been our middleware to integrate DoorDash, Uber Eats and Grubhub for our 12 restaurants since we started third party delivery in 2020. We found them to be the most consistent, with very litt... See more
Company replied
Francis and Eden were the best and most patient explaining the process as well as how their system works. They verified all the info and menus were accurate which is very important starting out someth... See more
Company replied
Company details
Written by the company
Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Contact info
4.7
Excellent
632 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and knowledgeable !
18 February 2026
Unprompted review
Reply from Otter
Hi Zhe,
We appreciate the feedback! We're glad to hear that you find our team members helpful and knowledgeable. We'll be sure to pass this along to the team!
-Alex
Sunny was professional and easy to work…
Sunny was professional and easy to work with. He made the transition easy!
18 February 2026
Unprompted review
Reply from Otter
Hi Lorraine,
Thank you so much for the review! We're thrilled to hear that Sunny made the transition easy for you and that he was easy to work with. We're looking forward to growing your business together, thanks!
-Alex
Its was great
17 February 2026
Unprompted review
Reply from Otter
Hi there,
Thank you so much for the kind review! We're thrilled to hear that you find our services great. We're looking forward to growing your business together, thanks!
-Alex
Onboarding was easy
Onboarding was easy. Peter & Manny were very knowledgable.
16 February 2026
Unprompted review
Reply from Otter
Hi there,
Thank you for your great feedback! We’re delighted to hear that your onboarding experience was smooth and straightforward. Peter and Manny will be thrilled to know their knowledge and support made a positive impression.
-Alex
Reply from Otter
Hi there,
Thank you so much for your kind words! We’re thrilled you had a great experience with our team. We're looking forward to growing your business together. Thanks!
-Alex
Reply from Otter
Hi Nour,
Thank you for taking the time to leave us a review! We’re thrilled to hear you had a great experience. Providing excellent service is always our goal.
-Alex
Peter was great
13 February 2026
Unprompted review
Reply from Otter
Hi Andy,
Thank you so much for your kind words! We’re delighted to hear that Peter made such a positive impression. We’ll be sure to pass your feedback along to him. If there’s ever anything else we can help you with, please don’t hesitate to reach out.
-Alex
Easy to work with and straight forward.
Easy to work with and straight forward.
13 February 2026
Unprompted review
Reply from Otter
Hi Timothy,
Thank you so much for the feedback! We're thrilled to know that you find our services easy to work with and straightforward! We're looking forward to growing your business together, thanks!
-Alex
The issue I have been facing is from… menu sync
The issue I have been facing is from last one week or so. But Robert have done it in no time. Great communication skills and give a Promotion to this guy if possible.
5 February 2026
Unprompted review
Reply from Otter
Hi Nicollet,
Thank you for taking the time to leave us this feedback! We’re sorry you've been dealing with the menu sync issue for the past week. It’s fantastic to hear that Robert resolved it quickly and kept communication clear throughout. He’ll be thrilled to hear your “promotion” suggestion, and we'll let him know about it!
-Alex
Mackey was amazing she help me with all…
Mackey was amazing she help me with all my issues.
12 February 2026
Unprompted review
Reply from Otter
Hi Francisco,
Thank you so much for your kind review! We’re delighted to hear that Mackey was able to help you with all your issues. We'll definitely give her a shout-out!
Looking forward to growing your business together, thanks!
-Alex
Peter was great with the integration
Peter was great with the integration. However the onboarding contact never ordered my equipment after multiple requests.
12 February 2026
Unprompted review
Reply from Otter
Hi Barry,
Thank you for taking the time to leave a review. We’re really pleased to hear that Peter did a great job with the integration. We’ll be sure to pass your kind words on to him.
-Alex
Very Helpful
12 February 2026
Unprompted review
Reply from Otter
Hi Surapchat,
We appreciate the review! We're happy to know that you find our services helpful. This is exactly what we aim for and we're looking forward to growing your business together, thanks!
-Alex
smooth onboarding experience
10 February 2026
Unprompted review
Reply from Otter
Hi there,
Thank you so much for leaving us a 5-star review! We're thrilled to know that you have had such a smooth onboarding experience with our team!
Looking forward to growing your business together, thanks!
-Alex
Reply from Otter
Hi there,
Thank you for your kind words! We're glad to hear that the Shipday integration was handled with care and completed efficiently. We appreciate your support!
-Alex
Awesome!!
He was great answered all my questions and was through! Would recommend
11 February 2026
Unprompted review
Reply from Otter
Hi Jonika,
Thank you so much for your feedback! We're thrilled to hear that you had such a positive experience and that all your questions were answered thoroughly. We truly appreciate your recommendation!
-Alex
was a good experience
11 February 2026
Unprompted review
Reply from Otter
Hi Jeffrey,
Thank you for sharing your experience with us. We're so pleased to hear that you had a good experience! Your feedback means a lot to our team!
-Alex
Reply from Otter
Hi there,
Thank you for taking the time to leave us a review! We're delighted to hear that everything met your expectations.
Looking forward to growing your business together, thanks!
-Alex
Reply from Otter
Hi Robert,
Thank you for your kind words! We're really glad to hear that you found our service helpful. If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
We're looking forward to growing your business together. Thanks!
-Alex
Peter Gabriel was awesome!
Peter Gabriel was awesome! Super patient and knowledgeable.
10 February 2026
Unprompted review
Reply from Otter
Hi Nikki,
Hi there! Thank you so much for the kind words. We’re thrilled to hear that Peter provided such a patient and knowledgeable experience for you. I’ll be sure to pass this praise along to him personally.
We look forward to working with you again!
-Alex
Reply from Otter
Hi,
Thank you so much for leaving a 5-star review. We're thrilled to hear that you find our services the best! This is what we aim for, and we're looking forward to growing your business together. Thanks!
-Alex
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