trywerelieve.com Reviews 423

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the company's customer service, noting that representatives are helpful and responsive, often resolving issues like incorrect sizing or damaged products efficiently and without extra cost. People also find the products, such as knee and back supports, to be effective in providing comfort and pain relief, with some even recommending them to friends. However, some people were dissatisfied with the product quality, mentioning issues like cheap materials, strong chemical smells, and items not matching advertised descriptions. There are also frequent complaints about order and delivery issues, including extended shipping times that far exceed the advertised 4-7 days, with some orders taking weeks or even months to arrive, often from China. Additionally, some customers experienced problems with product sizing, finding items to be too small or too large despite following sizing charts.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the effectiveness and quality of... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the products, describing them as... See more

Order

Consumers have mixed experiences with ordering. While some reviewers praise the customer service for... See more

Customer service

Reviewers highlight positive aspects of customer service, often describing it as exceptional, fantastic, and... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise quick and efficient... See more

Based on these reviews

Rated 4 out of 5 stars

I bought copper knee supports and a lower back support, both to help with pain from arthritis. I am generally fit and healthy, and stay active, walking at least 5 miles each day with our dog. The knee... See more

Rated 4 out of 5 stars

I purchased a shoulder brace for my daughter. She received it and immediately put it on to try it out. She wishes that she could have gotten a brace like it right after her rotator cuff surgery. As it... See more

Company replied

Rated 3 out of 5 stars

They respond immediately, my order was replace asap from large to customized medium size. The fitting is great and help my knee recovery , atleast I believed that but after 1 month the knee sleeve don... See more

Company replied

Rated 5 out of 5 stars

Service is outstanding! I am a very active person; teach dancing, play pickle ball and hike. Unfortunately I had the misfortune to tearing my tendons around my knee. I ordered a knee brace and it... See more

Company replied


Company details

  1. Medical supply store

Written by the company

We Relieve is a health and wellness store specializing in knee patches, knee sleeves, ankle braces, and massagers. Our products are designed to provide pain relief, support, and improved mobility for our customers. We prioritize quality and durability, ensuring that our offerings meet high standards for effectiveness and comfort. Customer satisfaction is paramount, and we offer free size replacements to ensure a proper fit. Our team of experts provides personalized advice to help customers make informed decisions about their health and wellness needs.


Contact info

3.5

Average

TrustScore 3.5 out of 5

423 reviews

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Replied to 93% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I have been using Ultra Knee sleeve for…

I have been using Ultra Knee sleeve for 2years now, and I am always satisfied with the items, I wear it everyday and Helps me move like a normal person with out meniscus tear. I will definitely buy it again and i highly recommend the Ultra Knee sleeve, their customer service also did exceptional job, when i got the first one but doesn't fit they replace the items right away free of charge.kudos to the We Releive Team. More power

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Well designed quality product

My first WeRelieve knee support was a slightly loose fit.
WeRelieve sent me a free replacement which is excellent.
The quality is good and the design avoids the problem of the Velcro pulling apart when flexing the knee. Function and support are therefore maintained.
Very pleased.
It would be better if a choice of size was available when ordering.

12 March 2026
Unprompted review
Rated 4 out of 5 stars

Have osteoarthritis in left knee which…

Have osteoarthritis in left knee which benefits from the knee joint being adequately supported. The most recent knee support purchased from Werelieve was excellent very comfortable yet providing adequate support lowering pain. The company takes customer satisfaction seriously . One slight demerit is the delivery time from placing order which is understandable bearing in mind product is supplied from China.

29 March 2026
Unprompted review
Rated 1 out of 5 stars

WeRelieve Disappoints...

I purchased the WeRelieve Cervical Massager, and it was very uncomfortable for my neck, so two days after receiving it I requested a refund under their 90 day guarantee which says "if for any reason you're not completely satisfied, we've got you covered , simply reach out to us, and we’ll make it right!" So guess what? They refused to provide me with a refund and instead offered store credit. When I told them there's nothing else in their store I want, and that a refund is what will "make it right," they said no.

I highly recommend NOT buying anything from WeRelieve because they do NOT live up to their promise of "making it right" when you're not satisfied with what they send you.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

WeRelieve is a product I trust and use…

WeRelieve is a product I trust and use to help correct my posture. I saw an add for Werelieve and said let me give it a try. It really does perform. At first I was having a problem and contacted the company. Customer service was wonderful and they solve my problem immediately. A lot of companies offer a good product and fail on customer service. The people at WeRelieve have a very good product and have outstanding customer service.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

I've been using both the gloves for…

I've been using both the gloves for Arthritis in the hands and the knee brace for Bone on Bone Arthritis and they have both been really, really healing to both my hands and my knee.
Customer service has been awesome also anytime I've had a minor issue with shipping to deal with.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great product and service

First of all, the quality and functionality of the sleeves is excellent! I had right knee replacement, and my left knee is in the same condition, bone on bone. But no pain. I wanted a support that would keep my knee in line and prevent any twisting or torquing. It works! Also, when I had question on proper fitment, they answered my question and provided me with the proper size sleeve at no cost.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

WeRelieve knee supports grey and copper bersions have been using the Copper version of…

I have been using the Copper version of the knee support for the last two years. Prior to that I purchased the grey supports which comes with additional straps for use, if required. Both types are very effective in ensuring that i do not experience any of the twinges any longer. After 13 years of having knee arthritis, the supports have enabled me to undertake daily pain-free walks with my dog, ensuring also that I do not go under the knife for treatments. At the age of 70, I'm still able to use them during my gym activities- leg press exercises (110kgs), leg extensions, leg curls, squats etc..
Obviously, since my legs have lost the fat and become leaner, the supports have become looser and the additional straps have become superfluous. I have formulated the view that perhaps if the straps were incorporated within the design with extra velcro, then this would obviate the looseness. This is just my opinion.
All in all, the supports have served me very well.
Sachidanand Coodye.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Trust worthy and honest Company

I ordered my Product but it was little big so I sent a email explaining the size of the knee Brace and the company staffs were so good, they sent me new one straight away without asking any questions. And it was good fit. I would really recommend anyone about We Relieve. Even after washing many times nothing happened, still in a very good shape, it's a real good material. They are really good. Thank you we Relieve.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is fantastic

Customer service is fantastic, always available to help.
Products for my knee have helped each and every day!

Knee compression (copper) both types of we relieve knee braces for my tendon. Certainly pleased with this group.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the extra large knee support

I ordered the extra large knee support. It was too big. I contacted your company and received a quick response from Rohan. He told me to measure my calves. I sent him the measurements. In no time I received the next smaller size. It fits perfectly and works very well. The customer service was fantastic!!!
Thank You,
Dale W.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Back Support

I ordered a back support from these guys not realizing it was going to be shipped from USA but it arrived with me. The size i ordered was L as per their measuring chart on the web site. When it came, the support was very tight and started to cut into me around the arm pits. The product itself was very good.

I couldn't live with the size so I e-mailed their Customer Support and explained the situation. They said dont worry as they would send me a replacement to me. I asked if they needed toe product back but they refused. I sais it would be no problem to return it but no, i could keep it. I ordered an XL and again it took some time to arrive but it did and this time the product fits.
I have no complaints (apart from the time it took to arrive in the UK) and well done to their Customer Services for sorting that problem out for me.
Would recommend the product as it actually works...........

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with new knee support

Very happy with new knee support. This is the second one I have bought. I have had the other for a few years and it is still doing its job. Excellent customer service.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality essential oils

I bought essential oils from this website, the peppermint oil came in a bigger bottle and worked really well (I was diluting it and spraying it around doors and windows to stop ants from coming in). I also ordered frankincense oil which came in a roller, only wish the roller bottles came in bigger sizes.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Im sorry to see some poor reviews

Im sorry to see some poor reviews. Maybe they need to find out why. My original sleeves were to big, just a little. I contacted support and they sent me better ones that has a velcro strap top and bottom and I didn'teven return the orginal. I wore the things today and I bet I've had them for three years. They still work. Too bad my knees are finally saying replace me. I'll wear them as long as I can!

7 March 2026
Unprompted review
Rated 5 out of 5 stars

I've had few knee support goods from…

I've had few knee support goods from this company from arthritis supports and padded support also with the straps to use in x Crossways and or above and below knee found all gave me support I needed 1 type for work other general day use highly recommended

7 March 2026
Unprompted review

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