Delivery and purchase was great. Item is a bit tricky to put together until you work out a system. All holes in racking had to be eased open/ widened with a tool to allow side bars to fit in properly.... See more
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Review summary
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The Storalex shelving from Tufferman arrived quickly and went up quite easily. The most troublesome part was getting the shelf supports in place on the corner unit. A rubber mallet is essential as... See more
Company replied
Delivered promptly and left in a safe place even though we were not in when the order was delivered. Anoyingly there were no instructions enclosed. Fortunately I had previousely erected a similar p... See more
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Garage floor tiles appear to be well constructed and robust enough to take weight of very heavy car. Not lain yet. Delivery is reasonably quick but free delivery for large orders would be appreciated.... See more
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Company details
- #50 of 57 best companies in Storage facility
Written by the company
Tufferman specialise in sturdy garage and warehouse shelving units. Supplier of heavy duty STORALEX® shelves.
Tufferman - Simplifying Storage
Written by the company
Contact info
Unit 4 Galleywood Industrial Estate, Chelmsford, CM2 8RF, Essex, United Kingdom
- 0203 764 9380
- sales@tufferman.co.uk
- www.tufferman.co.uk
4.4
Excellent
16k reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Missing parts
Items arrived in damaged packaging, the shelving units are missing vital parts and instead seem to have to several excess and useless components like someone has randomly thrown bits into packaging. Managed to put together the work bench which is not as sturdy as I had hoped for, I have emailed and called numerous times today with no response - no one answers the phone which seems to be a running issue looking at the other reviews. I can’t put my studio together without these shelves, I’m up against tight deadline and really worried this might be a mistake that has cost me hundreds of pounds. These weren’t cheap and I’m astonished at how incomplete they are.
3 July 2026
Unprompted review
Reply from Tufferman
Dear Joelle,
Thank you for taking the time to share your experience. We're very sorry to hear that your order arrived with damaged packaging, missing components, and that you have had difficulty getting in touch with our team. We understand how stressful this must be, especially with a deadline approaching and your studio setup depending on these items.
This is not the experience we want our customers to have, and we apologise for the inconvenience and frustration caused. We would like the opportunity to investigate the missing parts and help get this resolved as quickly as possible. Please provide your order details and we will work with our team to arrange the appropriate support.
Thank you for your patience, and we appreciate you bringing these issues to our attention so we can address them.
Louise, Customer Service
Good product but issues with pricing and assembly
The product fits my requirements, looks good and seems robust. However, the price quoted for the threes bays I bought was misleading as it included neither VAT (!) nor a hefty delivery charge. Nor did I find assembly as easy and trouble free as advertised. Guiding the tabs fully into the frame was not easy and the whole thing took far more time than I bargained for.
23 June 2026
Reply from Tufferman
Dear Peter,
Thank you for taking the time to leave your feedback. We're pleased to hear that the shelving meets your requirements, looks good, and feels robust.
We're sorry to hear that the pricing and assembly experience didn't meet your expectations. We aim to be transparent about our pricing, with VAT and delivery charges displayed during the checkout process, but we appreciate your comments and will review how this information is presented.
Thank you again for your honest feedback, and we hope your shelving provides many years of reliable use.
Louise, Customer Service
Bought garage shelves easily & had quick delivery
I bought some garage shelves easily and they delivered them very promptly (next day). I made a minor comment to the sales team afterwards and got a quick response (offer to replace one rail, that I did not really need in the end). I would use them again.
20 June 2026
Reply from Tufferman
Dear Paul,
Thank you for your great 4-star review.
We're delighted to hear you found the ordering process easy and that your shelving arrived so quickly. It's also great to know our customer service team was able to respond promptly and offer assistance.
Megan, Customer Service
Very happy with shelving,very sturdy…
Very happy with shelving,very sturdy and soeasy to assemble looks great in my new shed
26 June 2026
Reply from Tufferman
Dear Martin,
Thank you for your 5-Star review!
We're delighted to hear you're so happy with your shelving and that you found it sturdy and easy to assemble. It's wonderful to know it looks great in your new shed.
We really appreciate your feedback and hope you enjoy using it for many years to come!
Megan, Customer Service
Construction was extremely easy and I…
Construction was extremely easy and I managed it on my own, only a rubber mallet required. Looks good and takes a good load. My only concerns are 1. The cost of the small clips to connect two shelf units is very steep for what they are, and 2. Even though I live 15 miles from Glasgow city centre and 3 miles from Glasgow airport my postcode seems to indicate that I’m not on the UK mainland making the postage very expensive. I AM on the UK mainland so that problem needs to be addressed. Other than those I’m fairly happy with the product.
25 June 2026
Reply from Tufferman
Dear Paul,
Thank you for your feedback.
We're delighted to hear you found the shelving easy to assemble on your own and that you're pleased with its appearance and strength. It's great to know it's performing well for your needs.
We also appreciate your feedback regarding the connector clip pricing and the delivery charges applied to your postcode. We're sorry for the frustration this caused, and we'll be sure to pass your comments on to the relevant teams for review.
Megan, Customer Service
Top Quality Garage Flooring
Very pleased with the Tufferman garage flooring, easy to install and looks great, highly recommend this company quick delivery and great communication.
25 June 2026
Reply from Tufferman
Dear Kevin,
Thank you for your review.
We're delighted to hear you're so pleased with your garage flooring and that you found it easy to install. We're glad to hear that you had a positive experience with our team and that you'd recommend us to others.
Megan, Customer Service
Good shelving but some damage in…
Good shelving but some damage in transit which chipped the shelving and bent one of the long shelf supports. That resulted in some considerable time being spent trying to straighten the piece to complete the shelving. Now it’s up it looks fairly sturdy. I would question the ability of each shelf to support the claimed 500kg but frankly it’s adequate for my purposes. At nearly £250 (inc delivery) for a 4 shelf, 2m x 0.6m x 1.8m unit I think it’s a bit on the high price side hence the 4 stars, but overall I think it’s a good product and delivery was fairly quick.
25 June 2026
Reply from Tufferman
Dear David,
Thank you for your feedback. We’re glad to hear that you’re happy with the shelving unit overall and that it’s suitable for your needs.
We’re sorry to hear it arrived with some damage and that you had to spend extra time fixing the support. We appreciate your patience and will share your comments with our team.
Thank you again for your review, and we hope you enjoy your shelving unit.
Louise, Customer Service
Garage shelves.
Shelves were delivered within 24 hours from ordering such a
Great service from ordering and delivery.
Shelves Brilliant and easily assembled
Highly recommend this company.
25 June 2026
Reply from Tufferman
Dear Jeanette,
Thank you for your excellent 5-star review.
It's fantastic to know you found the shelving easy to assemble and that you're happy with the product. Thank you for your recommendation—we really appreciate your support and hope to serve you again in the future!
Megan, Customer Service
Prompt delivery
Prompt delivery
Easy to assemble plenty of storage space. Very happy with purchase
25 June 2026
Reply from Tufferman
Dear Dave,
Big thanks for the 5-star review.
We are pleased you are happy with the products, and you found assembly easy. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Megan, Customer Service
New racking for my new shed
The items were well-packed ( 3 separate packages ), Delivery was quick & within the time slot given on the email. Unlike the shed I bought, the banding was fitted with plastic corners to protect the boxes.
At present, I have not been able to assemble the items due to a dispute over the shed I bought to fit them in. I am 100% happy.
24 June 2026
Reply from Tufferman
Dear Raymond,
Thank you for your excellent 5-star review.
We are pleased you were happy with the products, and the delivery was on time. If you have any questions during assembly, our customer service team will be happy to help.
Megan, Customer Service
Shelves easy to assemble
Shelves easy to assemble . Look good delivered promptly & well packaged
24 June 2026
Reply from Tufferman
Dear Julie,
Thank you for your great review!
We’re delighted to hear your shelving was dispatched quickly and that you found it easy to assemble. It’s also great to know you’re happy with the quality.
We really appreciate your support and hope you enjoy your new shelving!
Megan, Customer Service
Difficult assembly
The shelving was extremely difficult to assemble in lining up the tabs with the slots and is does not seem very stable.
24 June 2026
Reply from Tufferman
Dear Peter
Thank you for your feedback.
We're sorry to hear that the assembly process was difficult particularly as the shelving is intended to be quick and easy to put together.
We value your feedback and will pass this on to our product development team.
If you have any queries please contact us at sales@tufferman.co.uk and we will try and assist you.
Megan, Customer Service
Order process and delivery went very…
Order process and delivery went very well. No problem with instructions for assembly.
24 June 2026
Reply from Tufferman
Dear Pauline,
Thank you for your excellent 5-star review.
It is great to hear you had a swift ordering experience with the product and that you found the assembly easy.
Megan, Customer Service
Reply from Tufferman
Dear Tony
Thank you for your great review!
We are pleased you are happy with the product and the bright colour, and you found assembly easy.
Megan, Customer Service
Reply from Tufferman
Dear Les,
Thank you for the 5 – Star review, we are pleased you were happy with the product, and the delivery was on time.
We appreciate your support and hope you enjoy using it!
Megan, Customer Service
So easy to navigate and complete a…
So easy to navigate and complete a purchase on the website. Great communications with regards to delivery
23 June 2026
Reply from Tufferman
Dear Kim,
Thank you for your 5 – Star review. We’re delighted to hear you found our website easy to navigate and that you were pleased with the communication throughout the whole process.
We appreciate your support and hope to serve you again soon!
Thank you
Megan, Customer Service
Reply from Tufferman
Dear Leigh,
Thank you for your feedback! We really appreciate your support and are glad you’re happy with everything.
Thank you
Megan, Customer Service
Package and contents damaged in transit
The product and instructions were fine. The state one of the packages arrived in, with contents spilling out and damaged parts that needed hammering back into shape, left me disappointed.
19 June 2026
Reply from Tufferman
Dear Geoff,
Thank you for taking the time to share your feedback.
We're pleased to hear that you were happy with the product and found the instructions clear. We are sorry to hear that some of the parts were damaged and missing this isn’t the standard we aim for, and we appreciate you bringing this to our attention.
Megan, Customer Service
Tufferman garage racking
The order and delivery process was easy efficient and rapid.
The product is good quality and fitted together well.
I found the instructions a bit lacking in detail with the diagrams too small to follow easily.
However, once I had completed the first one the next two were easy.
Overall I am delighted with the racking that I bought.
23 June 2026
Reply from Tufferman
Dear Des,
Thank you for your 5 – Star Review, we’re delighted to hear that you found the ordering and delivery process easy, efficient, and quick, and that you're pleased with the quality of the racking.
We appreciate your feedback on the assembly instructions and understand they were a bit confusing at first. We’ll take your comments on board to see how we can make the initial setup clearer.
Megan, Customer Service
Reply from Tufferman
Dear Aja,
Thank you for your 5 – Star Review.
We're pleased to hear that you found the ordering process easy, received friendly service. We always strive to deliver excellent customer service and hope we can repeat this with future orders.
Megan, Customer Service
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