TUI Reviews 

Having traveled on Tui’s new 737-8 Max I feel that Tui should dismantle the reclining seat mechanism.
On short haul flights there is no need to make the person sitting behind you have reduced legroom and space.
I find that some people recline their seat with no consideration or warning for others. Children start to play up and down with the seat if not properly supervised.
Please please stop the seats having the ability to recline. Most people do not recline but that minority, who do, just unnecessarily create discomfort for others.

TUI Holidays you should be ashamed of yourself sending flight cancellation email a day before a flight to then tell customers on the your help line it’s a hoax email and flight is going ahead, to allow people to make the journey to the airport to then turn them away at check in stating flight is overbooked and our flights are cancelled Shocking customer service

A load of rubbish can’t get on web site the tui person at hotel wasn’t helpful told me in so many words my holiday is nearly over can only deal with the new people NICE !!!! He leaves hotel at 10.30 so if a que of people it’s called tough never again will I fly with this company

Online booking a holiday great deal. Get through to booking and it is up by over £700. Said the pruce hsd went up when on the site booking it. Are they having a laugh. What a con. Already booked a holiday with then for May. Paid nearly £800 more as went into travel agents to book.

Disaster, never again with TUI. When your vacation turns into a nightmare. After 13 hours of flying in extremely small TUI plane seats and crying babies, I finally relax and expect a peaceful holiday, of course in a 4 star hotel, which by the way is dirty and run down, not even worth 2 stars. . The hotel is supposed to be in a quiet location of Patong Beach, where the noise is practically until 4 in the morning and somewhere from 7:30. The beach, which is supposed to be right next to the hotel, is actually a harbor for fishing boats that leave nets with fish and fish heads. It smells like sewage, breakfast would be good if everything wasn't cold (fried eggs, bacon, ham). After the first day, I just wanted to go back to Denmark, because Patong beach is really dirty. I immediately spoke to the TUI rep here regarding my luggage if my friend can take it back with him on their plane as the only suitable flight I had back didn't have enough time to re-check the luggage on transfer. There was no answer, so I wrote to the TUI application, where I received one and the same message from different people, without an answer to my question. When I sent them photos of the room, they ordered cleaning, which is practically impossible and, of course, it was not better even after cleaning.The hotel also has a pool which is dirty. Unfortunately, I do not recommend the hotel Seaview Patong Beach to anyone, least of all the TUI agency.

Prices not correct. It increases after the search. You can't trust the initial price. Dont trust the advertisment from this cheating company.

Bo ikke på Mogan Princess and Beach club.
Farligt i hele pool område - flere faldulykker
Alert don't choose this hotel. Floor around pool slippery - people brake arms etc

Terrible firm. Had questions before holiday.... emailing not possible... Tried to phone, gave up after waiting first day, managed to get through on second day after waiting 45mins.....
Link to both seat booking and online checking did not work... had to go direct to SAS
Told by local quide Johanna that it was our problem when SAS cancelled our flight home not Tui's problem.... We felt and were totally abandoned in Croatia by Tui....
NEVER EVER AGAIN.... TERRIBLE COMPANY

If I could give 0 or minus I would. Flight to Greece from Manchester with my family in May 2022 was cancelled with an email the evening before travelling. As I dont live in the UK this was problematic as we had connecting travel. On receipt of the cancellation there is simply a message to say we will be in touch. Trying to contact anyone after 7pm is impossible as they do not have a 24hr service line. I had to book new flights with another airline to get us to our destination at a cost of 1200 and also needed to get a train to London to get the flight at a further cost of 250. Tui sent an email saying claim through a link which wasn't on the email and you simply cannot get hold of anyone. The service to customers is utterly disgraceful, what on earth happened to good customer service. I have always supported this company but will probably never fly with them again. Leaving customers abandoned and out of pocket is a disgrace.

In August 2021, our anticipated trip to Greece, which was promised to include accommodations at a guaranteed 3-star hotel in close proximity to the beach with 24/7 support from TUI, unfortunately, culminated in a disappointing and stressful experience rather than the serene retreat we envisioned. Despite our expectations and additional payments for certain amenities, the hotel's management was severely lacking, operated by a mere two-person team. We encountered numerous unacceptable conditions: the absence of regular cleaning services, the lack of air conditioning amidst 40-degree Celsius weather, the unavailability of a swimming pool, restaurant, and bar facilities, as well as essentials such as toilet paper and hot water for showers.

Upon addressing these significant issues with TUI, our concerns were met with an astonishing lack of response. Despite numerous attempts to contact them through various channels, our efforts to reach a resolution were consistently ignored, leaving us without any form of recourse. It was only after several months of persistent communication that TUI offered a nominal refund of 1.7%, a gesture that did little to compensate for the considerable inconveniences faced.

This experience was not unique to us; other guests at the hotel who had booked their stay through TUI reported similar neglect and dissatisfaction. It became apparent that the company was aware of the hotel's deficiencies but continued to market the trip without adjusting the description or price to reflect the reality of the services provided. This deliberate misrepresentation indicates a profound disregard for customer satisfaction and ethical business practices, highlighting a pattern of behavior where concerns are systematically dismissed post-reporting.

I would put minus stars, and we haven't even gone on the holiday yet. Trying to get any information from this company is impossible. I want to make a change to my reservation using Manage My Booking - computer says no. I try to phone - I hold on for 45 minutes without being answered, enough, what a joke. I try live chat - computer says do you want to wait, I say yes, computer says goodbye. So Tui sent an email attaching boarding passes - they are not attached. They changed the flight to a very late departure coming back, (which is horrible but doesn't count as a significant change, if it did I would cancel), I would like to book a late check out but can't. Just have no confidence in them at all.

Book s trip Got confirmtion and everything.
Just Got an e-mail they changed the booking a week and saying we can’t go in the week we booked

Tui will get you from a to b .. thats it
No service no communications and the tours they provide are heavily overprised(buy locally at destination)
I cannot recommend this company .. theyre an absolute laugh ..

Worst experience with tui. They lie about hotel services. there was no communication between hotel & tui. Indoors pool was one of the lie, they write on the website. They write many things about hotel, which they doesn’t have it at all. I’m not going to buy any trip from tui after this experience anymore! 🙄🙄🙄😤😤😤tui is full of lies!!!

Our original travel date was cancelled by Tui and we were offered another date. But we have to figure out ourselves whether it is the same room type we will get. After two phone calls and one emails, it was still not cofirmed. We already used so much time finding out. After arrived, of course we didn't get the room with golf view instead a room facing the street. The communication is still going on while standing in the queue for one hour. We had to turn on the computer and show the first confirmation email. Totally stressful. It should not be customers responsibility to confirm a room that is why we choose a travel agent.

A bit followup, due to the high season there is no same room available. We paid for an upgrade. After few days, Tui sent a mail confirming refund of the upgrade. The hotel was very nice and we had the most fantastic two weeks holiday. The local Tui guides were very helpful. Changing the traveling date can cause problem, we don't mind being flexible but better to be prepared.

I'm not going to say much, but based on the reviews TUI has become it own worst enemy especially during these difficult times in the industry.

Time to listen to the customers and pay attention especially where loyalty comes into play.

After 25+ years it's time to part and take my business elsewhere.

You had two opportunities to rectify my case but you decided that you know best and the customer is naive. A spoon is not a fork its a spoon, when a customer orders a spoon delivery a spoon and not a fork or a knife.

Wish TUI the best but I will not be contributing to your business growth.

I was told by email that I would get a refund within 14 days, HOWEVER, I was then contacted by phone to say that I would receive 3 calls to get the promised refund, but if I missed the calls, then I would only get the refund 'eventually'
So far, they called twice- But each time they have rang off after only one ring.
This is clearly a stunt to hold onto my money for longer
Please Tui, pay me ASAP as promised. I am a single parent, have lost my job in lockdown and I need this money as a matter of urgency
I don't want to rebook. I want the refund that I am owed and which you have promised.
I have been forced to complain on here as I have been waiting on the phone for hours when I have tried to call you to sort this out but I can never get through
Joanne Turner

I had a holiday booked with Tui for Cape Verde it was cancelled due to the pandemic and no travel being permitted to Cape Verde. The call handler that dealt with my rebooking was excellent and I was also given an incentive to rebook. Fantastic service TUI at a very difficult time thank you! I can't imagine how difficult it has been for all those working at Tui and should imagine they have had to deal with a lot of frustrated people. You are doing a fab job thank you x

Stay away from TUI
My family and I traveled to the Dominican Republic, stayed at SunScape Puerto Plata, had the worst experience with a lot of noise and terrible service. The TUI-guides on site were not helpful and wanted 500 EUR to change our hotel, so we ended up finding a new hotel ourselfs.
Afterwards the TUI customer service dismissed our complaint, so do not use this travel agency.!!