Tulip Interiors Reviews 

121
•
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

They will promise you the world and fail to deliver. I ordered an Eichholtz Chandelier and two wall lamps. Following a lengthy delay with delivery one of the lamps arrived with broken glass panels... See more

Rated 1 out of 5 stars

We ordered a bespoke armchair from this company upholstered in a very expensive fabric- the fabric was delivered to them and we were told that the chair was being made overseas and would be here 2 mo... See more

Rated 1 out of 5 stars

Avoid this site. It’s a scam I have been contacting them since the beginning of the year I spent £5000 and received damaged lighting and they can’t even respond to emails or answer my calls. I hope... See more

Rated 1 out of 5 stars

Tulip Interiors facing financial instability and insolvencies based on Google. And UK institutions are failing to stop them from trading. I ordered a table lamp, which never arrived, and plus... See more

Company details

  1. Home Furniture Shop
  2. also in
  3. Bedroom furniture shop
  4. Children's Furniture Shop
  5. Garden Furniture Shop
  6. Lighting Shop
  7. Living room shop

About Tulip Interiors

Written by the company

Tulip Interiors

Tulip Interiors is an online destination to discover and shop for luxury interiors. Our range is from luxury sofas and chairs to special bespoke pieces.

Explore luxury furniture and unique home decor accessories from the world's finest brands and artisans. We are specialists in sourcing for domestic & commercial projects. Found in some of the world’s finest hotels and residences, our unique range of styles, spans all genres of interior design - from the glamorous, luxury look to chic heritage style and everything in between.

Our design team's inspiration comes from the global fashion trends in furniture as well as the history of furniture itself, from Far Eastern to Western Europe… to Museums, Antique Dealers and Auction Houses seeking out ideas for unique and exotic furniture and accessories.

VISIT OUR WEBSITE SHOP NEW ARRIVALS

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Interior Design Service

Design Consultation appointment is perfect for multiple rooms or rooms that require more than just a refresh. We can visit your home to create a complete design scheme, and we’ll be there to help with ordering, delivery and fitting.

FIND OUT MORE



Contact info

1.8

Poor

TrustScore 2 out of 5

121 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.8

All reviews

(121)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with professional service

Very happy with all the professional service I received from this company. It was efficient and courteous. Unfortunately an order I placed had to be cancelled and a refund was promptly given. I have bought a number of high-quality Eichholtz furniture and this company sells a variety of them.

18 August 2022
Unprompted review
Rated 5 out of 5 stars

Thank you for your help for our…

Thank you for your help for our interior design project. Nothing has been to much trouble and the service has been a five star professional service. Thank you we look forward to working together in the future

18 August 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely the best and fastest service

What can I say about this company? Especially the costumer service! Absolutely amazing never have I experienced such personal care. I am refurbishing a whole house and have had issues with each furniture item, except Tulip! Patrick was such a kind helpful gentleman, these guys were too fast!! I literally received my console within hours yes hours of placing my order! I was expecting it in a few weeks! Totally recommend this company.

Shalima uddin Malik

23 June 2022
Unprompted review
Rated 5 out of 5 stars

100% recommend - absolutely amazing

I am in LOVE with my Eichholz Volante Chairs. They are stunning - 5 star service from the Tulip team. Shirley was amazing in helping my pick what would go in the space - the service was more like interior design help than buying from a website! Delivery came so quick, well ahead of schedule and Patrick and the guys set up the chairs with so much care. Thank you so much - 10 stars! Telling all my friends! Thanks Natasha

16 May 2022
Unprompted review
Rated 1 out of 5 stars

I ordered three items

I ordered three items. The first never arrived and the date kept changing so I got a refund, which they did quickly. second item came missing half of it, so once again I got a swift refund.

Stupidly, I ordered a sofa for £4609.00 which I placed April 14th with a 6-8wk lead time. Today 16th May, they called to say that the company no longer make it so they cannot honour my order. How can you possibly have something on order for over a month when they no longer make it - no of this makes sense and instead they tried to sell me a more expensive sofa.

I now have no sofa, and also missed out on the Easter sales where I could have order from a company that can actually deliver.

It is incredibly frustrating as I tried to give Tulip the benefit of the doubt, but they are not honest or competent.

Be careful!

16 May 2022
Unprompted review
Tulip Interiors logo

Reply from Tulip Interiors

Dear James,

The Tulip Interior team are so sorry to have fallen short of our exceptional client service reputation on this occasion.

In recent times, many manufacturers have experienced fulfilment challenges which have a direct knock-on effect for our business. When these situations happen, we act as quickly as we possibly can to remedy the situation in the best way possible, always following our client’s instructions.

In your case with the first orders, we were very sorry that on this rare occasion logistics delays meant that the delivery date was pushed out and we were not able to deliver within the promised timescale. We discussed, you rightly could not wait and requested a refund, which we performed immediately, which you have confirmed.

We were extremely disappointed by what happened with your order for the Havay Sofa from Laskasas - it has never happened before, and we hope never will again. Once we realised that we were not going to be able to fulfil your order, we attempted to call you over the last three days, but unfortunately got your answerphone. Once we did get through to you today and appraised you of the situation, we carried out your instruction to be refunded the £4,609.12 within 20 minutes by direct bank transfer.

Our reputation and ultimately the satisfaction of our clients means everything to us. Our clients can always rely on the fact that when things go wrong, as they will from time to time, we always act in an honest and swift manner, which is borne out by the speed at which you have been refunded, each time we have received your instructions.

We wrote to you this afternoon, just after fully refunding you, offering you a substantial gesture of goodwill for the inconvenience and delay you have experienced against any other similar sofa we can deliver within your anticipated timeframe. We know that choosing luxury furniture should be an exciting and enjoyable experience and we are so very sorry that we have fallen short on this occasion.

We followed up this evening with a call to you and you promised to return our call. I hope we can work with you to help you in any way we can to show you that we can deliver 5-star products with 5-star customer service.

Thank you

Shirley@tulipinterior.co.uk
Shirley – Customer Service

Rated 5 out of 5 stars

Had a superb experience with tulip…

Had a superb experience with tulip interiors . The gentleman who helped me make the online order was really helpful . Went out of the way to advise me how I can get a discount . And he really did know his items . He even told me how to correctly pronounce eichholtz 😂😂
Then the delivery also arrived in two weeks . Absolutely delighted with my new sofa and full marks for an smooth delivery . Even though it was raining the boys really did a good job .Five stars ⭐️ Please .

10 May 2022
Unprompted review
Rated 5 out of 5 stars

Best customer service that o can wish…

Best customer service that o can wish for. Item was delivered before the expected delivery date. Patrick was very helpful from the moment I placed the order until I received it. Definitely I will recommend this company to all of my friends. Thank you

14 March 2022
Unprompted review
Rated 5 out of 5 stars

Simply the Best

Simply the Best! Excellent service, extremely competitive pricing, great patience as we struggled to decide on exactly what finishes we required for the various items we were purchasing and a totally hassle free delivery and installation. Eicholtz chairs and stools were available within a very short period and the Cantori table and sideboard were ordered from Italy with all import documentation and fees dealt with by Patrick. Highly recommended and will definitely use again.

25 February 2022
Unprompted review
Rated 5 out of 5 stars

Eichholtz Velvet Sofa

Ordering from the internet is always a concern but i am over the moon that I placed an order with Patrick. The whole transaction went smoothly from start to end.
Tulip Interiors are a truly superb company with great communication, knowledge of the product and service.
The sofa arrived on time as promised and was well packaged. In fact, it is the standout piece of furniture in our house and will definitely buy from Tulip interiors again.

28 January 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic prices for high quality…

Fantastic prices for high quality furniture with exceptional service. I searched everywhere for an oak table and found the price significantly better at Tulip Interiors. Communication was faultless and delivery bang on time. Patrick and his team really go the extra mile at every step - highly recommended.

25 January 2022
Unprompted review
Tulip Interiors logo

Reply from Tulip Interiors

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Rated 5 out of 5 stars

Fascinating products, excellent service.

This company has an excellent range of products with some really attractive and unusual designs. Due to current supply chain problems (affecting everyone) there was a de;ay in delivery but they kept me informed and the procuct arrived precisely on the revised date.
It was very easy to contact the company and talk to a helpful person rather than a computer!

17 January 2022
Unprompted review
Rated 4 out of 5 stars

Easy to use website with good product…

Easy to use website with good product selection. Some better descriptions would be helpful rather than the generic brand description e.g bunk able to be split into 2 x singles

25 November 2021
Unprompted review
Rated 5 out of 5 stars

Great company and wonderful service

Great company and wonderful service.
Patrick went above and beyond to help fulfil an order and he even managed to obtain replacement parts (without charge) when our builders smashed parts of the chandelier. Amazing! Thanks Patrick! 👏

30 October 2021
Unprompted review

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