I bought a Tunturi - Suspension Trainer - TRX some years ago. Always has been indoors (no sunlight) and all of a sudden the orange parts just snapped off making me fall - luckily backwards. The reason... See more
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Originally, I had some questions about my treadmill and wrote an email to the Service International-Tunturi New Fitness, being that I live in Athens, Greece. I immediately received an answer by Niels... See more
Company replied
Both Jan and Anas have been amazing! The communication and support given has been quick and proactive in sorting out a long drawn out issue with an external agency. Thank you both and we look forward... See more
Company replied
We had an issue with a Viking 3 AR rowing machine that we purchased many years ago and needed some spare parts in Switzerland. The response was quick and helpful, and we were connected with a local se... See more
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Company details
Written by the company
Een gezonde levensstijl. We weten dat dat niet altijd makkelijk is, maar daarom zijn wij er. We ondersteunen je tijdens je reis naar een gezond lichaam, een gebalanceerde geest en een gelukkig leven. Daar zijn we trots op, want voor ons telt maar één ding: to make you feel better every day.
Contact info
Purmerweg 1, 1311 XE, Almere, Netherlands
- 036 546 0050
- marketing@tunturi.com
- www.tunturi.com
4.1
Great
183 reviews
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad long term quality
I bought a Tunturi - Suspension Trainer - TRX some years ago. Always has been indoors (no sunlight) and all of a sudden the orange parts just snapped off making me fall - luckily backwards. The reason is the orange part are bad quality the black parts are ok but the orange parts are not. Tried calling Tunturi but now answer. Dont buy bad long term quality
16 March 2026
Unprompted review
Reply from Tunturi New Fitness
Thank you for your review. We’re sorry to hear about your experience and that the product failed unexpectedly, this is certainly not the quality we aim to deliver. We’re glad to hear you weren’t seriously injured. Please contact our customer service so we can look into this and find an appropriate solution for you.
Kind regards,
Tunturi New Fitness
Great Service by Niels Wilson and Tunturi New Fitness
Originally, I had some questions about my treadmill and wrote an email to the Service International-Tunturi New Fitness, being that I live in Athens, Greece. I immediately received an answer by Niels Wilson, (who is a Service Benelux), who was extremely helpful, professional, very polite and generous with his explanations, instructions and time and he solved all my problems and questions. I wish all customer service people from other companies could be as good as Niels Wilson is! Liliana Kallipolitou
9 March 2026
Unprompted review
Reply from Tunturi New Fitness
Thank you very much for your kind words and for sharing your experience, Liliana. We’re delighted to hear that Niels was able to assist you so well. Your feedback means a lot to us, and we will be sure to pass on your compliments. We’re always here to help!
Kind regards,
Tunturi New Fitness BV
Software locking and deceptive support - 6 weeks of ghosting
I own a Tunturi E80 Endurance. Be aware: the hardware is locked to a proprietary Bluetooth protocol, forcing users to pay for a third-party subscription (Kinomap) just to access basic features like data export.
While Tunturi now sells new models with the open FTMS protocol, they deliberately refuse to provide a firmware update for older, yet perfectly capable, hardware. This is a clear case of software-induced obsolescence.
After 6 weeks of waiting, the responses from their service coordinator have been evasive and technically inaccurate. It is clear that their goal is to shut down the discussion rather than actually resolve the problem. Suggesting I contact Kinomap support for a Tunturi hardware issue is a complete denial of responsibility.
Tunturi holds your bike's connectivity hostage. If you value interoperability and honest customer service, look elsewhere. A formal complaint will be filed with the ACM (Netherlands Authority for Consumers).
12 March 2026
Unprompted review
Poor service from Tunturi
I ordered a new Smith machine from Tunturi (Fitnessdelivery) and it was packed with the wrong cables. I have the machine for the last two weeks, but I can still not use it because I do not have the cables. I did log the issue and Tunturi said they would send me the new cables, but after a week, no cables yet. The worst service ever.
27 February 2026
Unprompted review
Reply from Tunturi New Fitness
Dear Manus,
Thank you for your message, and our apologies for the inconvenience you have experienced.
Your request for the replacement cables has already been forwarded to the responsible department. They will ensure that the correct cables are sent to you as soon as possible so that you can finally start using your Smith machine.
Once again, our sincere apologies for the delay and the inconvenience caused.
Kind regards,
Tunturi New Fitness
Tunturi ankle weights
I bought those tunturi ankle weights and after ten minutes of just dribbling with the ball the velcro broke off of them
25 January 2026
Unprompted review
Reply from Tunturi New Fitness
Dear Stan,
Thank you for taking the time to share your experience with the Tunturi ankle weights. We’re sorry to hear that the velcro came loose after such a short period of use — that’s certainly not the quality we aim to deliver.
We take feedback like this seriously and would kindly ask you to contact the seller or customer service so we can look into this and offer a suitable solution, such as a replacement or refund.
Our apologies for the inconvenience, and thank you for bringing this to our attention.
Kind regards,
Tunturi New Fitness
Very quick and good service
Very quick and good service. A replacement cable was sent free of charge after mine had an issue. Enjoying the bike so far as well!
7 January 2026
Unprompted review
Reply from Tunturi New Fitness
Dear Christian,
Thank you very much for your positive review. We’re glad to hear that you experienced our service as quick and helpful, and that the replacement cable was resolved smoothly. It’s great to know that you’re also enjoying the bike so far.
Thank you for your trust in Tunturi New Fitness. We wish you many enjoyable workouts and are always happy to assist if you need us.
Kind regards,
Team Tunturi New Fitness
Super quick support
30 December 2025
Unprompted review
Reply from Tunturi New Fitness
Beste El. C.,
Hartelijk dank voor uw korte maar krachtige review. Fijn om te horen dat u onze snelle support als positief heeft ervaren. Daar doen we het voor.
Bedankt voor het vertrouwen in Tunturi New Fitness en we staan graag weer voor u klaar wanneer dat nodig is.
Met vriendelijke groet,
Team Tunturi New Fitness
Neat and friendly mechanic
Neat and friendly mechanic. He solved the problem quickly. The call-out charges were very high.
8 December 2025
Unprompted review
Reply from Tunturi New Fitness
Thank you for your feedback, Cor.
We’re glad to hear that our mechanic was neat, friendly, and able to solve the problem quickly. If you have any further questions or need assistance in the future, we’re always here to help.
Kind regards,
Tunturi
Very helpful service
Very helpful service when identifying and ordering a replacement part.
10 October 2025
Unprompted review
Reply from Tunturi New Fitness
Thank you for your review, Andrew!
We’re glad to hear that our team was able to assist you in identifying and ordering the correct replacement part. If you need any further help in the future, we’re always here to support you.
Kind regards,
Tunturi
Great help and service from Auan.
18 November 2025
Unprompted review
Reply from Tunturi New Fitness
Dear Mikkel,
Thank you very much for your kind review! We’re delighted to hear that you received such great help and service from Anas. We’ll make sure to pass your compliment along — it will surely make his day.
We truly appreciate your feedback and are always here if you need anything in the future.
Best regards,
Team Tunturi
Outstanding service
I am very happy with the excellent customer service provided by this company. I asked for some information and Anas went beyond all expectations and gave me exactly what I needed, even sending pictures to check that they were identifying the correct part. OUTSTANDING !
21 October 2025
Unprompted review
Reply from Tunturi New Fitness
Thank you very much for your kind words, Paul! We’re delighted to hear that you had such a positive experience and that Anas could assist you so well. We truly appreciate your feedback and wish you lots of enjoyment with your Tunturi product!
Amazing customer service
Amazing customer service. The service employee of the international department is excellent. He solved my problem. Thanks
3 September 2025
Unprompted review
Reply from Tunturi New Fitness
Thank you very much for your kind words! We’re delighted to hear that our international service team was able to help you quickly and effectively. We truly value your feedback and look forward to assisting you again in the future if needed.
Best regards,
The Tunturi Team
Reply from Tunturi New Fitness
Dear Watertree Investment Limited,
Thank you very much for your kind words! We’re delighted to hear that you are satisfied with both our customer service and our equipment. Your feedback means a lot to us and motivates our team to keep delivering the best possible service.
Best regards,
The Tunturi Team
Great Service. Very Fast. Very professional. Recommended!!
We had an issue with a Viking 3 AR rowing machine that we purchased many years ago and needed some spare parts in Switzerland. The response was quick and helpful, and we were connected with a local service dealer who could provide what we needed.
28 August 2025
Unprompted review
Reply from Tunturi New Fitness
Thank you for sharing your experience! We’re glad to hear that our team could quickly help you with the spare parts for your Viking 3 AR and connect you with a local service partner in Switzerland. We wish you many more good rowing sessions!
Kind regards,
Tunturi New Fitness
Great products, very customer oriented service
One of the plates of my ordered quick lock barbells was damaged. The customer service answered very quick, was very friendly and found a good solution for me. I can definitely recommend to buy from this company.
19 August 2025
Unprompted review
Reply from Tunturi New Fitness
Thank you for your kind feedback! We’re glad to hear that our customer service could quickly help you with the damaged plate and provide a good solution. Your recommendation means a lot to us!
Kind regards,
Tunturi New Fitness
Great service
Great service. Very quick response. The contact persons are always very friendly and courteous! Highly recommended!
4 August 2025
Unprompted review
Reply from Tunturi New Fitness
Thank you so much for your wonderful feedback! We’re delighted to hear that you are happy with our quick service and friendly support team. Your recommendation means a lot to us!
Kind regards,
Tunturi New Fitness
I experienced spot on service from this…
I experienced spot on service from this company. I had an issue with the valve on a Tunturi slam ball. I asked for a replacement valve. the company, without hesitation took the ball back under guarantee, and sent me a replacement in a couple of days.
29 July 2025
Unprompted review
Reply from Tunturi New Fitness
Thank you for sharing your experience! We're happy to hear that our service could quickly help you with your Tunturi slam ball and provide you with a replacement. We wish you lots of good training sessions!
Kind regards,
Tunturi New Fitness
Just marketing, no gradation
Hi,
I'm considering to throw it away because no one can drive it, from the day one.
Don't get fooled with the marketing about resistance gradation, there is only two - ultra light and ultra high.
2 July 2025
Unprompted review
Reply from Tunturi New Fitness
Hi,
Thank you for your feedback. We're really sorry to hear that your experience hasn't met expectations. The resistance settings should offer a smooth and gradual progression, so it's disappointing to learn that this hasn’t been the case for you.
We’d appreciate the opportunity to help resolve this. Please feel free to contact our support team directly so we can look into the issue and explore a solution together. Your satisfaction is important to us.
Kind regards,
Tunturi New Fitness
I was amazed how helpful Tuntari was…
I was amazed how helpful Tuntari was with needing a new part. I was clearly instructed on what to do. Thank you 😊
8 July 2025
Unprompted review
Reply from Tunturi New Fitness
Dear Leanne,
Thank you for your lovely feedback! We're so glad to hear that you had a smooth experience and that our team was able to assist you clearly and efficiently. 😊
If you ever need anything else, we're always here to help.
Warm regards,
The Tunturi Team
Both Jan and Anas have been amazing
Both Jan and Anas have been amazing! The communication and support given has been quick and proactive in sorting out a long drawn out issue with an external agency. Thank you both and we look forward to working with you again in the near future.
The Fitness Fixer (UK)
3 July 2025
Unprompted review
Reply from Tunturi New Fitness
Dear Kris,
Thank you so much for your kind words! We're thrilled to hear that Jan and Anas were able to support you effectively and help resolve the issue. We truly appreciate your patience throughout the process and your trust in us.
We're looking forward to continuing our collaboration with The Fitness Fixer. Don’t hesitate to reach out whenever you need us!
Best regards,
The Tunturi Team
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