It is not very clear how you collect your travel cards for two reasons 1. The confirmation details say to use a '13 digit code' to collect the cards from a machine at any metro ststion, however no... See more
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See what reviewers are saying
We had a great experience with all the tours and offers from Turbopass. We did not purchase the tickets ahead of time, so our availability options were limited, but they were manageable. My recommen... See more
Company replied
It was hard to get full valve paid for my Athens City Pass as only three top attractions were included: Acropolis, Acropolis Museum, and National Archaeological Museum. While the Big Bus tour was goo... See more
Company replied
Makes getting tickets and booking easier than buying each one seperate, BUT some of the tickets still need to be picked up in advance at different locations, which is unneccessary wasted time and sh... See more
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Company details
About Turbopass
Written by the company
Contact info
Niederwall 53 , 33602, Bielefeld , Germany
- kontakt@turbopass.com
- turbopass.com
4.0
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was very convient especially with the…
Was very convient especially with the 24 hr bus pass. Economical when considering all we got to do. Clear information and prompt service.
10 November 2026
Reply from Turbopass
Thank you so much for your great review! 😊 We're happy to hear that you enjoyed the convenience of the pass, especially the 24-hour bus ticket, and found it good value for money. It's wonderful to know that everything went smoothly. We hope to welcome you back soon! Best regards from your Turbopass Team
Reply from Turbopass
Thank you for your feedback. We’re sorry that our instructions were unclear and that you didn’t receive the support you expected from our customer service team. We take your comments seriously and will use them to improve our service.
Best regards,
Your Turbopass Team
Tickets Canceled in the last minute, and get minimal refund.
I booked 8 tickets for my family.
2 days, 100 euro per person to enter vatican and colossoum.
When we where in our way to colossoum, the tickets was cancelled and refuend 18 euro per person.
Booking online tickets costs much more than 18, but they refund only minimum cost.
I asked to change the tickets for day after, and they didnt agree.
I fell like i was cheated big time.
27 October 2026
Reply from Turbopass
Thank you for your feedback. We’re sorry that the last-minute closure of the Colosseum due to demonstrations disrupted your plans. We informed you of the closure and refunded the official ticket price. Unfortunately, we were unable to arrange tickets for the following day. We understand your disappointment and regret the inconvenience this caused.
Best regards,
Your Turbopass Team
Wasn’t clear what I booked on my phone
Wasn’t clear what I booked on my phone, I have booked the basic arrangement for Rome what wasn’t the meaning. Customer service told me I couldn’t upgrade to Rome city pass. Turbo pass is too expensive compared to other sites and customer service is unfriendly. I don’t want anything to do with this organization. I booked elsewhere
25 October 2026
Reply from Turbopass
Thank you for your feedback. We’re sorry that the booking options were unclear and that your experience with our customer service did not meet your expectations. We understand your disappointment and regret that cancellation fees applied to your booking. We take your comments seriously.
Best regards,
Your Turbopass Team
I didn't expect it to start immediately
When I ordered it, I didn't realize it would be issued for the same day, but thought it would start the first time I used it. I arrive in Munich the 18th November and won't need it until then, by which time it will have expired.
29 October 2026
Reply from Turbopass
Thank you for your feedback. We’re sorry that the validity period was not clear and caused confusion about when you could use your pass. We understand your frustration and are glad the booking has since been cancelled. We’ll take your feedback into account to help make our information clearer.
Best regards,
Your Turbopass Team
Easy and quick
23 October 2026
Reply from Turbopass
Thank you for your feedback! We’re glad to hear that the process was easy and quick. We hope you had a wonderful experience with Turbopass!
Best regards,
Your Turbopass Team
We had a great experience with all the…
We had a great experience with all the tours and offers from Turbopass.
We did not purchase the tickets ahead of time, so our availability options were limited, but they were manageable.
My recommendation is to add the real fees for non-European tourists because we were forced to pay extra fees to have access to some of the activities.
13 October 2026
Reply from Turbopass
Thank you for sharing your experience! We're glad you enjoyed the tours and offers. We appreciate your suggestion regarding additional fees for non-European visitors and understand how unexpected costs can be frustrating. We'll take your feedback into account to help make our pricing information clearer.
Best regards,
Your Turbopass Team
Great service
Great service, managed to secure tickets for Sagrada Familia at a reasonable price when official tickets were already sold out.
27 September 2026
Reply from Turbopass
Thank you for your great feedback! We're delighted we could help you secure Sagrada Família tickets at a reasonable price, even when tickets were sold out on the official website. We hope you had a wonderful visit!
Best regards,
Your Turbopass Team
It was difficult to collect all tickets…
It was difficult to collect all tickets and missing information
16 October 2026
Reply from Turbopass
Thank you for your feedback. We’re sorry that collecting the tickets and finding all the necessary information was difficult. We understand how important clear instructions and easy access to tickets are, and we appreciate you sharing your experience with us.
Best regards,
Your Turbopass Team
Reply from Turbopass
Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed our service. We look forward to welcoming you again soon! Best regards from your Turbopass Team
quick & simple
simple booking, quick response and saved on my mobile with all necessary information
18 October 2026
Reply from Turbopass
Thank you for your lovely review! We’re glad the booking process was straightforward.
We would love to be part of your next city adventure.
Your Turbopass Team
I bought tickets for a group and they…
I bought tickets for a group and they changed the date
They will not refund my payment of over €800 and will not credit me with other options
I travel a lot and this is the worst company ever
16 October 2026
Unprompted review
Reply from Turbopass
We’re very sorry to hear about your experience. We understand how frustrating it must be to have the date of a group booking changed, especially when a significant amount of money is involved. We regret that the available options have not met your expectations and take your feedback seriously.
Best regards,
Your Turbopass Team
Cannot buy tickets online
I purchased the Munich Card, which came with free and discounted museum tickets; however, in order to use the discounts, I must buy the ticket at the museum, cannot buy online.
28 September 2026
Reply from Turbopass
Thank you for your feedback!
Tickets can be purchased online. If you experienced any difficulties during the booking process, please feel free to share more details with us via email at contact@turbopass.com. We’ll be happy to assist you!
Best regards,
Your Turbopass Team
A little bit confusing.
17 October 2026
Reply from Turbopass
Thanks for taking the time to share your thoughts. We understand that some parts may have felt a little confusing.
We're always looking for ways to make Turbopass easier to use.
If you have any questions, feel free to email us at contact@turbopass.com.
Your Turbopass Team
It was confusing that the name City…
It was confusing that the name City Pass changed to Turbopass. I thought it must be a mistake. It took a long time for me to understand why the name changed
17 October 2026
Reply from Turbopass
Thank you for sharing your feedback!
We understand that some things may not have been entirely clear, and we’re always looking for ways to improve the experience.
If you have any questions, feel free to contact us at contact@turbopass.com.
Your Turbopass Team
Easy and quick
16 October 2026
Reply from Turbopass
Thank you for your lovely review! We’re happy to hear the process felt straightforward.
If you have further question, please don't hesitate to contact us via email contact@turbopass.com.
Your Turbopass Team
I bought Citypass for Hamburg
I bought Citypass for Hamburg, paid 125€, and this questionaire + advertising mail, was all I got! Where is the pass???
16 October 2026
Reply from Turbopass
Thank you for your feedback! We're sorry to hear that you had trouble receiving your City Pass.
We sent your booking confirmation immediately after your purchase and have since resent it to your email address. Unfortunately, emails can sometimes end up in the spam or junk folder.
We hope you still had a wonderful time in Hamburg!
Your Turbopass Team
Efficient
Efficient, flexible and convenient digital booking with competitive pricing
10 October 2026
Reply from Turbopass
Thank you for your positive review! We’re delighted to hear you had a positive experience.
We’d love to welcome you back on your next city trip!
Your Turbopass Team
The tickets are not available for the…
The tickets are not available for the booked visit, even 5days before the due date!
3 October 2026
Reply from Turbopass
Thank you for your feedback!
We can confirm that all your tickets have already been confirmed and are available in your pass. Please note that some tickets may take a little longer to be finalized, especially during high season due to high demand. However, all tickets are confirmed no later than 3 days before the scheduled visit.
We wish you a wonderful time!
Your Turbopass Team
The Turbo pass is not worth for the…
The Turbo pass is not worth for the value it gives.. it's better to get the tickets directly for the experiences you want
10 October 2026
Reply from Turbopass
Thank you for sharing your feedback!
We're sorry to hear that the Turbopass did not fully meet your expectations in terms of value. We appreciate your feedback and are always looking for ways to improve our offers and customer experience.
If you have any questions or concerns, please feel free to contact us at contact@turbopass.com.
Your Turbopass Team
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