Turkish Airlines Reviews 

OMG never have I ever experienced what this airline is putting it’s passengers through!We are with small kids and second night in a row they keep us waiting first canceled our flight after we boarded and the second time delayed in the middle of the night!Will absolutely never ever fly again with this airline!

I bought a ticket to my mom from Istanbul to Venice through Turkish airlines website !
And it was mentioned 30kg on her ticket and also on the email received from them!
In the airport they refused the claimed weight and refused to proceed untill i paid the extra 7kg !!! And their claim was it wasnt their fault ( Although i bought it online from Turkish airlines!)
So be aware guys they claim they are luxury airlines but their acts like budget airlines so better to search for alternate airlines!!

How the hell are they in the top 10 - absolutely horrendous yet again!
I have had the same horrendous experience two years in a row. Delays leaving, missed connections, no disability wheelchair support, special meal not processed, staff yelling and screaming at customers on the plane, rude, obnoxious, no water, waited 60 minutes for trays to be cleared, no snacks, filthy toilets, there is no way these guys are in the top 10 - never fly with them from Sydney to Istanbul it is the worst flight ever. I have had over 40 international trips in my life and I am a seasoned traveller and I will never ever fly with them again. Their customer service is in their filthy toilets and I am gobsmacked at their staff yelling at people, I am appalled by their behaviour, especially interrupting people praying by touching them or trying to move them. Traumatised traveller here!

Refuses basic compensation any EU airline would provide by default.
Our long-haul return flight was significantly delayed by many hours. We were left waiting at the airport with no meaningful assistance, no rebooking options, no meal vouchers, no compensation offer — nothing that any EU airline would automatically provide under EU 261/2004. I lost a full working day because of the long layover.
We had also paid extra for specific premium seats. Due to an aircraft change, we were placed in completely different, smaller seats directly next to the lavatory for a 10+ hour overnight flight. Turkish Airlines' own contract states the seat fee should be refunded automatically upon aircraft change. Not honoured.
Onboard, when I calmly raised the seat issue, the senior cabin crew member shouted at me in front of other passengers and falsely claimed Turkish Airlines does not offer paid seat products — a statement provably false. Shortly after, a visibly ill, constantly coughing passenger was deliberately placed next to my wife despite our clear objections. The crew acknowledged the problem, said they would resolve it, and then did nothing — instead they served the sick passenger a meal in the same seat.
There was also a separate charge on my card for which Turkish Airlines confirmed in writing that no service was delivered — yet the money was never returned. They simply told me to contact my bank.
Total unresolved loss: over 3 000 EUR — including the non-delivered paid seats, the unexplained charge, the delay damages, the lost working day, and the moral impact of the crew's conduct.
Zero compensation offered for any of it. No delay compensation. No refund for the failed seat product. No accountability for the crew behaviour or the health risk on board. No return of the unexplained charge.
Any EU airline would have handled this automatically. Turkish Airlines refuses even the basics and pushes every problem back to the customer.
Avoid. Book with a carrier that respects paying passengers and honours its own written terms.

Husband and I flew business class from Kuala Lumpur to Sicily and return. Flew from KL to Istanbul with a changeover to fly to Catania. We received an email stating the flight to Catania was bought forward. We wouldn't have even arrived in Istanbul to make the flight. Had to stay over. No offer of a free nights accommodation which is standard on Business Class flights with other airlines.
On our first leg from KL to Istanbul my husbands' flat bed didn't work at all. He informed the crew. They attempted to reboot the electronics but no help. He had to sleep sitting up on this leg. Not even a recline. No offer of any compensation, flight was full. We made sure the cabin manager reported this. They knew the bed wasn't working on the previous flight, and the plane was at KL for 3 days prior to our flight.
On our way back from Istanbul to KL, same thing happened. My husband's flat bed didn't work. Same with another passenger. Only one spare seat. She grabbed it first. Reported it to cabin crew. I ended up swapping seats so he could at least experience the flat bed for one time. We saved up for years to be able to afford these flights. They weren't cheap. Cost us $10,000 AUD for 2 business class seats. We get back to Australia and I reported it to Turkish Airlines. They offer me 25% of my next flight, expiring at end of 2026. We can't travel now, as I am fighting Cancer. I'm not happy. They then offer me travel miles, which equates to $250 AUD. I'm not happy. Reply that to them. They then tell me virtually too bad and reverse their offers to nothing. I have exhausted my efforts with them. Their Customer Service is non existent. Next option, review on Trust Pilot.

Denied boarding on the 11May at Muritalla Mohamed Airport. Myself and Children. I have done everything to resolve this issue with Turkish Airlines. The Staff at the airport are very corrupt. We had to buy a new ticket. Paid the same price of one leg return, wish was the equivalent of €5,0000.

I am making another complaint, I have sent my flight reference number and my contact number to the email they sent me on the 30th of June. All the information requested is been sent.

But they still refused to acknowledge receipt of my details. Asking for the same over & over again. My question now to customer relations Turkish Airlines. Do you want me to upload the details here.

I am seek of this. I just want my refund as promised so I can move on with my life.

The worst airlines I’ve ever seen in my life. I don’t even know where to start, it’s just awful, worst experience in my life, avoid it at any cost.

I wanted to share our recent experience with Turkish Airlines in the hope that it encourages better customer service for future travelers.

We mistakenly missed our outbound flight because we confused our travel date. We fully accept responsibility for that mistake and understood that there would be costs associated with changing our itinerary. However, what happened next was extremely disappointing.

When we contacted Turkish Airlines the very next day, all we needed was a new outbound flight to Turkey. Instead, our remaining return flights were canceled, and we were required to purchase new tickets for our family at an additional cost of nearly $7,000.

We recognize that airline policies exist, but we believe there should also be room for reasonable solutions and customer care, especially when travelers are upfront, take responsibility for their mistake, and reach out immediately to resolve the issue.

Our hope is that Turkish Airlines reviews situations like ours and considers more customer-friendly options in the future. We are still hopeful they will take another look at our case and work toward a fair resolution.

I am writing to share how deeply hurt and disappointed I am by the way Turkish Airline customer service handled my request. I reached out after a death in my family, hoping for compassion and humanly support. Instead, I spent a week sending messages through your feedback form while responses were delayed and my situation was disregarded. My family is grieving, and my 75‑year‑old mother was hospitalized due to the emotional shock. Despite this, my request was ignored, and four separate supervisor call‑back requests went unanswered. This experience has been painful and disheartening. I hope senior leadership reviews this feedback and reflects on how unacceptable and unempathetic this treatment has been. No passenger should be made to feel this way during a time of loss.

Charged $2,835 for Business Class. Flew Economy. DOT complaint now open.
In April 2026, Turkish Airlines billed us $2,835.04 for a Business Class upgrade (flight TK0081) that was never delivered. We flew Economy — confirmed by their own boarding records. Their Istanbul airport agent told us the charge hadn't processed. They pushed it through anyway.
After months of runaround and closed cases, I filed with the BBB and U.S. Department of Transportation. Small claims court is next.
Loyal customer of 3+ years. Never again.

Terrible experience with Turkish Airlines!
They delayed our luggage by 24 hours. Travelling with a family of 6, we were forced to buy immediate essentials, which cost us $400 for the whole family. Even though I submitted all receipts, they have been delaying and refusing to issue a refund for over 3 months now. This is unacceptable. Shocking customer service! #TurkishAirlines #BadCustomerService

7-Hour Delay, Three Young Children Left Sleeping on the Airport Floor & Lost Luggage

I am extremely disappointed with Turkish Airlines and the way my family was treated.

Our flight from Singapore was delayed by 7 hours. I was travelling with three children under the age of 5, yet Turkish Airlines provided no accommodation, no meaningful assistance, and no compensation.

I asked the customer service staff if they could book us into a hotel and move us onto the morning flight so my children could rest. I was told that every hotel in Singapore was fully booked. However, I searched online and found available hotels myself and even showed this to the staff, but they still refused to help.

As a result, my three young children had to sleep on the floor of Singapore Airport for seven hours while airline staff walked past us without offering any assistance. No family should ever be treated this way.

Unfortunately, the problems didn’t end there.

When we finally arrived in the Republic of Moldova, all 8 of our checked suitcases were missing. We completed the required baggage claim forms, but our luggage was not returned until five days later. When it finally arrived, several suitcases were damaged, covered in mud, and in unacceptable condition. I have photographs to prove this.

To make matters even worse, we arrived in Moldova during winter, with temperatures around -10°C, but because all of our luggage had been lost, my children had no winter clothing. We had to leave the airport dressed only in summer clothes in freezing conditions.

Since returning home, I have made multiple phone calls, sent multiple emails, and provided all requested documentation and evidence. Despite this, Turkish Airlines has failed to provide any meaningful response or resolution.

This experience caused unnecessary stress, discomfort, and expense for my family. I expected far better from an international airline with Turkish Airlines’ reputation.

I will not be letting this matter end with a review. I intend to pursue this further through the appropriate consumer protection and aviation authorities.

If anyone else has experienced similar treatment from Turkish Airlines, I encourage you to speak up. Airlines should be held accountable when they fail to meet their obligations to passengers, especially families travelling with young children

AVOID this Airline !

Absolutely not recommended... We had to rebook a long-haul flight due to a traffic accident and thought it would be inexpensive. The airline had the audacity to charge more for rebooking an already paid flight than if we had booked a new flight separately. Outrageous and a rip-off! Never again Turkish Airlines... that's for sure...

Horrible customer service. I have been chasing them for months on live chat and email and nothing. Completely incompetent.

I know most people leave reviews when something hasn't gone to plan, but I wanted to share a positive experience with Turkish Airlines.

We flew from Manchester to Istanbul, spent three days there, and then continued on to Bishkek, Kyrgyzstan. From start to finish, everything went smoothly. The online booking process was easy, all flights were on time, and the aircraft were clean and comfortable.

We had emergency exit seats in economy, which provided excellent legroom. The cabin crew were friendly, professional, and always willing to help, making the journey even more enjoyable. The food was also very good and much better than we expected.

Overall, we were extremely impressed with the service and value provided by Turkish Airlines. We would happily fly with them again.

Lack of Transparency and Compassion in a Genuine Medical Emergency

I am writing this review to share the experience my niece and her family have had with Turkish Airlines.

Three round-trip tickets from Brussels to Bangkok were purchased for a total of EUR 1,728.75, with travel scheduled from May 8 to May 28, 2026.

On May 7, 2026, the day before departure, their 5-month-old daughter was admitted to the emergency department and hospitalized at CHU Roger Salengro Hospital in Lille, France. The official medical report clearly stated that travel to Thailand on May 8, 2026, was medically contraindicated and strongly discouraged.

This was not a voluntary cancellation or a change of plans. It was a genuine medical emergency involving an infant.

All required medical documentation—including the hospitalization certificate, medical reports, and a signed Power of Attorney authorizing Trip.com to act on behalf of the passengers—was submitted through Trip.com, the travel agency from which the tickets had been purchased.

According to Trip.com, Turkish Airlines rejected the medical refund request, yet no explanation or written justification was ever provided.

Several requests were made asking for:

A copy of Turkish Airlines' decision;
The reasons for refusing the medical refund;
A written explanation supporting that decision.

None of these requests has ever been answered.

As a result, it is impossible to determine whether Turkish Airlines genuinely reviewed the medical documentation or on what basis the refund request was denied.

This lack of transparency is deeply disappointing, particularly in a case involving the emergency hospitalization of a 5-month-old baby.

We fully understand that every airline has its own fare rules and refund policies. However, when passengers submit official medical evidence demonstrating that travel was medically impossible, they deserve a clear, reasoned, and documented response.

A simple refusal without any explanation is not an acceptable way to handle such a sensitive situation.

I sincerely hope that Turkish Airlines will reconsider this case and demonstrate greater transparency, professionalism, and compassion when dealing with customers facing genuine medical emergencies.

First time flying with turkish airlines from Birmingham today. At check in there was a separate counter for business class and 1 person queuing. We were next in economy class with a lot people behind. The man in business class jumped in front of us to check in on the economy counter. We were told that the airline always prioritises business class passengers. The check in lady was very brusque, no greeting, no smile, irritated that we put our case the wrong way around on the belt. Not a pleasant experience.

At the boarding gate I greeted the lady checking passports with "good morning ", she made no reply and didn't look at me. I said "thank you " and again no response. Perhaps I am a ghost?

Very disappointed with Turkish Airlines customer service.

We purchased round-trip tickets through eDreams for Turkish Airlines from Atlanta to Bucharest via Istanbul. During our trip, we chose to continue from Istanbul to Romania by bus instead of taking the connecting flight. We later learned that our return itinerary had been canceled.

My main concern is not only the cancellation, but the complete lack of notification. We received no email, message, or other communication informing us that our return flights were canceled. If we had been notified in a timely manner, this issue could have been resolved before our return date.

We discovered the cancellation only at Bucharest Airport when we were preparing to fly home. We immediately went to the Turkish Airlines counter and contacted eDreams. The two representatives spoke with each other, and there was still time before departure to find a solution. Unfortunately, no assistance was provided, and we had to purchase new tickets at significant additional cost.

I hope Turkish Airlines improves communication with passengers. A simple notification and reasonable assistance at the airport could have prevented a very stressful and expensive situation.

I was pleasantly surprised. big seats, great entertainment system. easy check in process. food was ok. much better going there then coming back as they ran out of options. gave you slippers and socks. staff are pretty helpful. the 2 stop overs to europe where short and enough time to stretch your legs. I will be using them now on for my euro trip !
side note. not many meal options for those with intolerance.

Oversized luggage fees are extortionate and poorly published prior to booking and travel. The boarding process was the worst I've ever seen. I will go out of my way to never fly Turkish Airlines again.