Twilio Reviews 

Bad experience, after many years: I got hacked by them. They are charging me for services I never used and previously blocked, such as long-distance and regular calls. I even had a spending limit that was exceeded by $710, and they will not refund or waive the charges.

The worst possible experience in 30+ years in the technology space. Continued fees for compliance despite disclosing extensive private documentation fo authentication. Then further fees to accept my business is registered Australian company,
Support non existent despite a paid service subscription , with a very very poor RAG AI, if they have even trained that model.
An absolute nightmare in every department. Appealing I actually exist in a publicly available Govt portal, despite providing certificates, screen shots and references, continues after a week. An as I now read other comments, is common.
I would strongly suggest exploring a different provider.

Registered on 8/20/2025.
At first login I immediately got a "You are unable to log in as this user is inactive".
Meanwhile customer service sent me an email from fraud@twilio noticing the account suspension:
"After reviewing the information associated with your account, we’ve determined that we are unable to offer service in your location. As a result, your account has been suspended". I asked why this and they asked me for which purpose I was going to use Twilio. I just wanted to try it to get some OTP codes on a virtual number. I got only this response: " I apologize if my previous messages weren’t clear or helpful. You haven’t done anything wrong, and I appreciate you clarifying your intentions. Sometimes, our systems may flag certain activities as a precaution, but I can see you’re simply trying to use our platform for legitimate business needs.

We regret to inform you that we are unable to reactivate your account at this time. "

I assume that neither them knows why someone can't use their services.

I am not the type of person to leave negative reviews. I run a small business myself so I understand that sometimes, not everything goes to plan. But, these people are criminals. Do not give them a dollar. They tell blatant lies... continuously charge you inexplicably for services they are not providing. I'm surprised this website is even allowed to operate and accept payments. All the negative comments on this site are accurate. This company is a scam.

All these negative reviews are legitimate. Any positive reviews have to be paid for. Their website doesn't even work and they have terrible customer service. RUN

I recently experienced an unexpected billing issue on my Twilio account, and I want to thank the Twilio support team — especially Cesar and Matt — for their outstanding assistance.

They took the time to clearly explain what happened, released the phone number that was causing recurring charges, and even went above and beyond by applying a goodwill credit to resolve my account balance. Their communication was professional, clear, and supportive throughout the process.

It’s rare these days to see such a customer-focused approach, and I truly appreciate the way Twilio handled my situation. Because of their help, I feel confident continuing to use Twilio for my business.

Highly recommended support team! 👏

Best regards,
Nisso H.

shocking having to wait months via Manatal for Twilio to supply the SMS service, a total mess despite we approaching Twilio directly to sort out this issue, Twilio have also been paid and not delivered . 3 months for an SMS service and its still not working, avoid alt all costs

When I asked them to remove my personal details from their database, I was told "No, I will not remove your number"

Going to report to the authorities

Will not delete personal data on request. They repeatedly ask for me to log in and do all sorts of complicated operations in order to validate my ownership of the account, but I CANNOT, since they locked me out of my account. The "customer support" is probably just bots since they keep repeating the same impossible instructions without listening to my replies. This incident has been reported to authorities for data protection and I sincerely hope they get some hefty fines. I have never encountered a more scammy company. Avoid them at all costs.

Extremely disappointed by their customer service. Suspended account for no reason

I am happy customer. All these bad reviews really surprise me.

Worst customer service, doesn’t have a phone number to call for support. A company that deals with phones doesn’t have a phone number for support. Unbelievable!

If you are a business do not bother, useless AI responses, forced submission of personal users data (passport, phone number etc) - no way to navigate the complexity of the toll...all if you are wanting to make a simple phone call and even pay for it. Their integration APIs are useless and require a devs day's work. please do not get involved

This is just a spam facilitation centre - why are they still allowed to trade..?

No idea who they are but they keep calling me every 30 minutes every day with automated messages

Twillio is one of the worst companies to integrate your application with. I have tried buying a Kenyan phone number 5 times, and they are all rejected for a vague reason. A white friend tried from Denmark, and it was approved instantly. They ignore my emails, and in the end, I had to use Telnyx. Really racist and rude customer service. I have proof.

Twilio are complete and utter vermin. Why can't I give no stars? They should be shut down, and why Ofcom cannot see that is utterly beyond me. Scammers, shysters, fraudsters & crooks.

They just closed and restricted my account without any reason, I have provided all information on many times, KYC process, and literally the most information requested on a platform and after that they just closed my account without any reason, please aware of this company

pure sh*t! Don't believe me or the others? go ahead and signup... you'll be back here in a week after HOURS and money wasted.

Service has a bug which doesn't let me to add my number as rtegistered caller id and when I asked support for a help they said let me check and the just dissapeared for a week, now they ignore all my messages and I have share my ID with them and even add a $20 to the billing account just to use their services.