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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with the app and website, including bugs, an unintuitive interface, and problems with account functionality like suspensions and age verification. Reviewers frequently reported being exposed to inappropriate content and negative interactions, with many feeling the platform's community atmosphere was concerning. Some people were dissatisfied with the lack of transparency regarding account suspensions and the perceived ineffectiveness of reporting violations. They also mentioned issues with post visibility and engagement, feeling their content wasn't reaching an audience. Conversely, some users found the platform useful for staying updated with news and trends, appreciating its speed in information dissemination and its ability to connect people.

What people talk about most

Social media

People report negative experiences with social media. Many reviewers express disappointment with the... See more

User experience

Consumers find the user experience to be negative, citing issues such as a laggy app, slow responses, and... See more

Website

Customers had negative experiences with the website. Reviewers frequently report difficulties logging in and... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many consumers report a complete lack... See more

Service

Reviewers express strong dissatisfaction with the service. Many customers, including those who paid for... See more

Based on these reviews

Rated 1 out of 5 stars

Out of nowhere I got banned. I'm an artist, I just post my photos and fanart, never debate anything on X, never got warning, just ban the other day and guys from X won't explain why. I submitted appe... See more

Rated 1 out of 5 stars

Now known as X, this company has no customer support worthy of its name, even for paying users. There are forms available, but while support answers once or twice, they often just copy and paste somet... See more

Rated 1 out of 5 stars

Like many socail media companies as it is known as X now from twitter its the worse place to be on... nothing but abuse bullying and trolls when you reported them nothing gets done apart from you bein... See more

Rated 1 out of 5 stars

Literally can't use Twitter at all in any useful manner without an account. You can see specific tweets if you can find links to them, but you can't read replies or retweets. Browsing post history is... See more


Company details

  1. Social media agency
  2. Media company

Information provided by various external sources

Twitter is without a doubt the best way to share and discover what is happening right now.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Account suspensions and a comlete lack of support

I am very disappointed with this social network. I tried to settle into it eight times, and all eight times my accounts were blocked. This behavior from the administration is very frustrating. The reasons for the violations and what is considered proper behavior on the platform are completely unclear.
At first, I tried publishing no more than 10 posts per day, but this somehow seemed suspicious to Twitter, and my accounts were blocked. I didn't appeal the first few accounts. Instead, I carefully reviewed the rules again and followed them strictly. I posted content that clearly didn't fall into any suspicious category. I limited myself to no more than 3 posts over 2 days. My subscriptions and interactions were minimal to avoid raising any suspicion. Even that didn't help.
Every time, the results of my activity on the platform ended the same way - with a standard partial account restriction for "suspicious activity" which could supposedly be appealed. As a result, I was only allowed to remain as an observer (viewing content only - likes, follows, posts, and comments were disabled). When I tried to appeal the decision and restore account functionality, it led to a complete account suspension.
The response was always the same, as if you were talking to a robot: "You violated the rules of this service". I was never able to find out which specific rules. After a full suspension, there is absolutely no response from support. Either the support system doesn't work at all or it simply ignores users.
Because of this attitude, I decided not to purchase a paid subscription. There is a lot of content on the platform that, according to their own rules, could be considered suspicious or partially restricted. So it's unclear what principles the platform actually operates by.
Result: I absolutely do not recommend it. Maybe the rules are completely different with a paid subscription. I didn't test that - and I'm not going to.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

OMG!

OMG. I never thought in a million years this app could get any worse. Wow was i wrong. The last couple of weeks to show my disdain for the tragic situation in Europe every time I saw a post relating to the leader of a war torn corrupt country I posted a picture of said leader in leather bondage gear prancing around in high heels. That's it. The picture is freely available online and I broke no copyright laws. Just a simple little picture. Today Twatter suspended my account. Broke community guidelines apparently. But it gets worse. Tried to delete said Twatter account. Not allowed to. My own account. Banned from deleting it.

UPDATE: Twatter have refused to delete my account. They have categorically stated that they will not restore it nor reply to further queries. But they refuse to delete it. Absolute corruption.

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Rule 6 of the internet

Rule 6 of the internet sums up my experience quite well:

Rule 6: Anonymous can be a horrible, senseless, uncaring monster. Once again, remember G.I.F.T., but more so, the dreaded Internet troll — someone who deliberately sabotages a forum with anger-inducing comments just to watch its occupants go ballistic, and/or derail a whole discussion.

Except in this case the dreaded internet troll is the richest neo-nazi in the world

20 March 2026
Unprompted review
Rated 3 out of 5 stars

A Place to Learn & Grow

The platform is interesting… I appreciate that being on the platform I can share opinions that I wouldn’t share elsewhere. However it is very infested with bad actors. It has harmed my mental health as an Autistic person but it is also helping me to develop tough skin.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

I am software engineer and what i will…

I am software engineer and what i will say is prooved by me!

Twitter (X) and Facebook love only scammers:
- They help scammers to grow up very fast using groups and pages without the need of ADS even.
- They hide trusted and legal services from serious people and investors.
- If a scammer runs an ads, it will be very cheap and really reachable.
- If trusted and legal company runs an ads, they show it to only useless people, and they get big money (for nothing).

> i know the reason, but you will not believe on it, so i pass it.
> Stop using them!

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Account Suspension & Lack of Effective Support

I’ve been trying to resolve an issue with my account since 2023.
Despite multiple attempts, the suspension remains unresolved.

I contacted support via email several times, but unfortunately, there was no meaningful engagement or clear response providing explanation, analysis, or actionable solutions.

The account is still linked to my personal email and phone number, yet there is no proper assistance or transparent process to update or remove this information.

Additionally, no real support was offered regarding account recovery or clarification of the account’s status.

The overall experience reflects poor support quality and a lack of effective human communication, which negatively impacts user trust.

Any platform that fails to provide responsive and user-focused support risks damaging its credibility over time.

As a user, I expected greater transparency, professionalism, and fair handling of account issues.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Locked out

This x locked me out because it did not like a GIF I posted as a reply. It will not let me back in nor recognise the email or phone number for the account. It has a useless admin system. It has told me to open a new account which will be difficult if my user name is already frozen. So X is not about free speech at all

2 February 2026
Unprompted review
Rated 1 out of 5 stars

ABSOLUTELY DREADFUL - CHEATS

Appalling. Twitter used to be a free site to post on. Now that one of the richest men in the world, Elon Musk has taken it over and solely in my opinion he appears to be an arrogant, egotistical and extremely greedy man. I wrote down how to deactivate my account, but it took concerted effort to be able to so.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Amazingly Inept Customer Service

I was sucked in by Elon’s claims of free Speech! Their customer service is horrific. Getting a hold of an actual person or a response is almost impossible. They don’t seem to know what they are doing! If their links are working and you are able to send an email, there is no reply. When they cancel your account there is no way to get a hold of them! It’s hard to correct a problem when you can’t contact anyone and they don’t respond.
In rating sites, you’ll see a plethora of 1 star rated comments! There are YouTube’s videos showing how to attempt to get your money back and stop X from drafting money. There are numerous scams on X that you have to watch out for. The 25+ Musk impersonators on the site. Times when Elon is compulsively posting and filling up the feed. The women who appear to be propositioning you, I'm guessing cam sex solicitations? Numerous obvious scams don’t get shut down. You feel for the people who actually fall for them. They don't do anything to stop them.

X censors or moderates accounts primarily through "visibility reduction” where posts are excluded from search, trends, or recommendations, and by limiting engagement options. You'll find it harder to actually reach people because of these tactics!

I recommend you save your time, don’t enroll! If you do decide to try it, do not pay for it! Try the free version. From what I have read don’t give them your credit card numbers! People have complained how difficult it is to stop a bank draft! Especially if they cancel you, they will not communicate with you. They shut down your account and don’t explain why. They cancelled my account I finally got a clueless BS excuse! Good luck getting any help to fix it. Trying to get a hold of them was incredibly time consuming! There are a number of people saying this in reviews. Look at the google play star ratings! The majority are 1 star.

Trying to log into there website was frequently a pain in the but.
It would appear Elon “The Genius” can’t operate a website! He should check out this link, for help: WebSiteBuildingForDummies.pdf Just so "the genius” gets it, I’ll mention it again! Website Building for Dummies! So much for free speech! It has been a huge time sink!

I did get a bill a couple months after they canceled my premium plan! They took this out of my account without authorization. So now I am disputing this, don't give them your credit card number.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

Twitter sucks

So my account got suspended for inauthentic behavior. So I looked it up to see what the rules for twitter was concerning that and none of the things listed there I broke. I submitted an appeal and got a response from them saying in short term go f yourself your account won’t be restored. How are you going to suspend someone’s account for doing nothing wrong and then tell them hey we can’t do anything about it?

22 January 2026
Unprompted review
Rated 1 out of 5 stars

X/Twitter “First Amendment Violator”

Elon Musk claims he took over Twitter to rehab the disgraceful garbage Social Media site “ BUT” that is a blatant lie!!!!!

He has moderators suspending my sign on every time I post an opinion claiming it was “hate speech” while the poster I responded to had posted a more contentious post to begin with!!!!!

Telling someone complaining about our president that if they are so unhappy then they should jump off a bridge is NOT “VIOLENT SPEECH”!!!!!

The X monitors are violating”Free Speech” more than ever as well as targeting “US” conservatives!!!!

16 January 2026
Unprompted review

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