Alice is an amazing customer service rep. Treated me fast, friendly and gave me a bonus when I made an error depositing and I didn’t get my bonus she added it as a gesture of goodwill. I will stick wi... See more
Company replied
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See what reviewers are saying
Please be very very careful if your game crash and the money still goes out they won't let you have it back even if it was there fault the app crashed. I will also be reporting to the police as theft.... See more
Company replied
The customer support I received from Madalina was quick and simple, obviously she has to make sure I was the account holder but it took less than a minute. Even though my query was regarding my Free s... See more
Company replied
I spoke with a friendly lovely ladies called Josie David who promptly answered my query and even thou I didn't put a code in on a promotion she kindly manually credited it for me
Company replied
Company details
Information provided by various external sources
Join your two favourite gals at Two Fat Ladies Bingo for the best online bingo in the UK! You’ll find the best online bingo, games, bonuses & more!
Contact info
Europort Avenue, GX11 1AA, Gibraltar, United Kingdom
- www.twofatladies.co.uk
You should know
4.0
Great
56 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute joke won 2500 and wont allow…
Absolute joke won 2500 and wont allow me to withdraw emailed for the last 4 weeks and used live chat completely send u the same email over and over again saying email cant be verified user name beckeroo1924 this is a joke live with parents sent bank statement not proof of address sent tv licence sent pdfs goverment id sent phone bill apparantly not proof or address i am taking this to the ombussman
7 July 2023
Unprompted review
Reply from Two Fat Ladies
Hi Riley,
We are sorry to hear that there has been any disruption caused by our verification process.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologise for.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately to collect some more details.
Kind Regards,
Twofatladies
Stop sending me leaflets I ain’t…
Stop sending me leaflets I ain’t interested and I’m going to go to
My lawyer as your sending to my old address and a friend has my house as I moved so remove my old address
3 August 2023
Unprompted review
Reply from Two Fat Ladies
Hi Aberdeen ,
Thank you for your feedback.
Kindly note that if you unsubscribed or asked to be unsubscribed , this should not occur , so we have reached out to privately for more information so we can resolve the matter.
Kind regards ,
Twofatladies
Have waited nearly a week for funds to…
Have waited nearly a week for funds to be approved and processed!!!! Every-time speak to the live chat they come up with some new lie!!!!
Rosee14
25 April 2023
Unprompted review
Reply from Two Fat Ladies
Hello Rosina!
Thank you for your review.
We're sorry to hear of your unpleasant experience with us.
Can you please provide us your username so that we can forward your concern to the relevant team?
Looking forward to hearing from you.
Kind Regards,
Loyalty Team at Two Fat Ladies
Absolutely shocking website
Absolutely shocking website
There ok taking your money but once you win they don't pay out
All my I'd was accepted said will be sent in 24-48 hours
It's now been 7 days
They just keep.f9bbing me off IVE GOT ALL.SCREENSHOTS OF LIVE CHATS SAYING ...ID HAS BEEN APPROVED YOU WILL GET MONEY 24 HOURS
ITS A JOKE
IBAS WILL SORT IT
I am contacting IBAS
29 March 2023
Unprompted review
Reply from Two Fat Ladies
Hi Kevin,
Thank you for your review.
We're sorry to hear of your unpleasant experience with us.
Can you please provide us your username so that we can forward your concern to the relevant team?
Looking forward to hearing from you.
Kind Regards,
Loyalty Team at Two Fat Ladies
Absolutely horrifying service…
Absolutely horrifying service practically steal your money and when it’s time to withdraw they make it as difficult as possible until you give up. I have sent them every single form of ID you can possibly have and it is still being rejected when there is absolutely no other evidence you could provide to prove your identity and yet now I have provided everything and more, they are just not replying atall anymore. This is disgraceful I am as we speak reporting to the regulating authority who have now got all screen shots of emails and also agree that all information provided is sufficient.
4 November 2022
Unprompted review
Reply from Two Fat Ladies
Hello Andrea,
Thank you for your review.
We're sorry to hear of your unpleasant experience.
Could you please provide us your username so that we can assist you further?
Kind Regards,
Loyalty Team at Two Fat Ladies
Hardly any rooms open
Hardly any rooms open! Very slow and payout takes forever! Wouldn’t bother with this site!!!
17 August 2022
Unprompted review
Reply from Two Fat Ladies
Hello Emma,
We're sorry to hear of your unpleasant experience.
Can you please provide us your username so that the relevant team can check on your account?
Looking forward to hearing from you.
Kind Regards,
Loyalty Team at Two Fat Ladies
Joined last night
Joined last night. Can’t get on account this morning.now blocked. No way of getting hold of them. If you reply on here please enclose e mail address where I can contact you!! Or will report you. Didn’t even receive welcome e mail. Scam!!
17 August 2022
Unprompted review
Reply from Two Fat Ladies
Hello Jackie,
Thank you for your review.
We're sorry to hear of your unpleasant experience.
Please provide us your username and the relevant team will contact you as soon as possible.
Alternatively, you can email us at connect@bestloyaltyteam.com.
Kind Regards,
Two Fat Ladies Loyalty Team
So having deposited £1000 onto the…
So having deposited £1000 onto the account I used about £20 of it when all of a sudden my account got suspended!! This was 3 weeks ago and after a ton of emails and trying to make contact I’ve not heard from them and still not had my money back!! They owe me £980 of my own money and I will be taking legal action if it’s not resolved in the next 24-48 hours!!
17 August 2021
Unprompted review
Reply from Two Fat Ladies
Hello Hayley,
Thank you for your review.
We apologise for the delay in resolving this matter.
The relevant team has already reached out to you regarding the withdrawal and the reason why your account was suspended.
We rely on your understanding and cooperation.
Kind Regards,
Two Fat Ladies
Amazing customer services.
Amazing customer services and so friendly and helpful. The site is really friendly and so easy to use.
I have been on other sites were you are just seen as another customer, not so on Two Fat Ladies as everyone is really so friendly and nothing is too much trouble for them.
10 September 2020
Unprompted review
loyalty team very supportive
loyalty team very supportive. good selection of games.some slight glitchs but they usally get resolved quite quickly
30 June 2020
Unprompted review
New player experience.
Easy to navigate with some good slots,could add a lot more slots to make it 1 of the best online sites in the Uk.No issues with payouts unlike a lot of others.
18 June 2020
Unprompted review
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